Suetonius Harris Jr.
Chesapeake,VA
Summary
Dynamic and organized professional with experience as an Area Sales Manager, adept at supervising teams and driving sales performance. Proven ability to develop and implement effective sales strategies while maintaining efficient office systems and operations. Skilled in fostering strong customer relationships, boosting team morale, and meeting sales targets and customer satisfaction goals. Committed to enhancing productivity and achieving organizational objectives through strategic leadership and a focus on results.
Overview
3
3
years of professional experience
Work History
Area Sales Manager
ARP Hospitality Corporation
05.2024 - Current
- Sales manager for the Homewood Suites by Hilton, Hilton Garden Inn, and Tru by Hilton, Chesapeake/Greenbrier properties.
- Collaborates closely with property General Managers, to provide comprehensive operational support in the aspects of billing processes, guest complaint resolution, housekeeping coordination, and quality assurance preparations.
- Establishes and nurtures professional relationships within the local business community to enhance the hotel's presence and reputation.
- Identifies and maintains ongoing communication with key accounts, ensuring a clear understanding of their needs and preferences.
- Actively engages in sales initiatives to drive room night bookings through strategic outside sales calls, telemarketing, and property tours.
- Promotes and sells meeting spaces to local businesses and organizations.
- Accurately documents actual group revenue totals, lost business totals, and changes to group blocks in client files and management systems to track performance and inform future strategies.
- Conducts regular reviews of sales strategies and performance metrics to identify opportunities for growth and improvements.
Front Office Lead
Gold Key PHR / Marriott Virginia Beach Oceanfront
04.2022 - 05.2024
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
Lead Hospitality Host
Gold Key PHR / Becca
04.2021 - 09.2021
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Provided exceptional guest service through attentive listening and prompt responses to inquiries or concerns.
- Developed rapport with regular clientele, fostering loyalty and repeat business.
Education
Master of Science - Cybersecurity
University of Charleston
Charleston, WV05.2025
Bachelor of Science - Business Economics / Mathematics
King University
Briston, TN04.2022
Skills
Relationship Building
Sales Presentations
Territory Management
Contract Negotiations
Key Account Growth
Sales Statistics Analysis
Salesforce Software
Property Management Systems
Interdepartmental Collaboration
Staff Management
Facility Management
Front Office Management
Timeline
Area Sales Manager
ARP Hospitality Corporation
05.2024 - Current
Front Office Lead
Gold Key PHR / Marriott Virginia Beach Oceanfront
04.2022 - 05.2024
Lead Hospitality Host
Gold Key PHR / Becca
04.2021 - 09.2021
Master of Science - Cybersecurity
University of Charleston
Bachelor of Science - Business Economics / Mathematics
King University
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