Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suevelyn Lucchese

Suevelyn Lucchese

Northborough,MA

Summary

Highly motivated and detail-oriented professional with a proven ability to adapt quickly, manage multiple priorities, and work effectively under pressure. Skilled in maintaining accuracy, organization, and confidentiality while supporting fast-paced environments. Recognized for strong interpersonal skills, reliability, and commitment to meeting deadlines. Dedicated to contributing to a team's success by delivering consistent, high-quality support and ensuring organizational standards are upheld.

Overview

13
13
years of professional experience

Work History

Financial Agent

Five Rings Financial Arizona
Northborough, Massachusetts
10.2024 - 07.2025
  • Developed strategies for debt reduction and credit score improvement.
  • Evaluated risk factors associated with potential investments before recommending them to clients.
  • Advised clients regarding the best ways to manage their finances according to their individual needs.
  • Created detailed budgets for clients based upon their current financial situation and future goals.

Mobile Expert

T-Mobile
Natick, Massachusetts
05.2021 - 09.2024
  • Ensure customer satisfaction by helping resolve billing disputes and financial agreements.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling.
  • Welcomed guests and asked open-ended questions to best determine which products would meet their needs.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Help customers understand financial device agreements.
  • Ability to gather information about potential clients and their needs.
  • Adhering to ethical standards in all customer interactions.
  • Understanding sales processes and techniques to convert prospects to customers.
  • Ability to overcome rejection and continue pursuing potential leads with determination.
  • Building and maintaining a book business of contacts to generate leads/referrals.
  • Ability to follow up with existing customers to make sure everything with their account is satisfactory.
  • Ability to accurately verify all transactions to ensure all documentation, promotions, and pricing are correct.
  • Making customers lives’ easier by sharing self service options through the mobile app for full access to their account 24/7.
  • Partnering with other departments to connect customers to experts who can help them with specific needs.

Sales Associate

TECNORAP
Rio De Janeiro , RJ
02.2017 - 01.2018
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Kept track of sales goals through Excel spreadsheets in order to better drive drive business for future customers.

Business Owner

Marmoraria Safiras
Rio De Janeiro , RJ
05.2012 - 10.2016
  • Provided good customer service by handing out the appropriate information about the services offered via phone and in person.
  • Kept track of agenda while maintaining a team of workers in order with clear expectations.
  • Responsible for cash control such as accounts payable and receivable, timesheets, and payment of employees.
  • Responsible for the administrative side of things while keeping things organized by controlling office supplies, organization of files, designing projects, and planning budgets.
  • Responsible for employees’ personal documentation
  • Keeping record of financial documents, licenses, and permits making sure that everything was up to date and not missing.
  • Reconcile vendor statements.
  • Perform compliance audits.

Education

Associate of Science - Accounting

Progressão
Rio De Janeiro , RJ
12-2013

High School Diploma -

Colégio CEJA
Rio De Janeiro , RJ
12.2011

Skills

  • Strong Written & Verbal Communication
  • Accuracy in Data Entry & Case Management
  • Confidentiality & Professionalism in Handling
    Sensitive Information
  • Organizational Skills with Focus on Deadlines &
    Priorities
  • Problem-Solving & Critical Thinking
  • Adaptability to Changing Policies, Procedures, and Case Requirements
  • Team Collaboration & Support in Fast-Paced
    Environments
  • Multilingual: Fluent in English, Spanish, and Portuguese
  • Work Planning & Task Prioritization

Languages

Fluent in:

  • English
  • Portuguese
  • Spanish

Timeline

Financial Agent

Five Rings Financial Arizona
10.2024 - 07.2025

Mobile Expert

T-Mobile
05.2021 - 09.2024

Sales Associate

TECNORAP
02.2017 - 01.2018

Business Owner

Marmoraria Safiras
05.2012 - 10.2016

Associate of Science - Accounting

Progressão

High School Diploma -

Colégio CEJA

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