Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Suez Chavies

McDonough

Summary

Reliable, dedicated, and hardworking individual eager to contribute positively in a dynamic work environment. Committed to delivering high-quality performance in all tasks and responsibilities. Seeking an opportunity to showcase skills and make a meaningful impact for mutual success.

Overview

13
13
years of professional experience

Work History

Quality Control /Production Worker

Aramark /Flowers Bakery
03.2022 - 04.2025
  • Ability to meet production goals while maintaining quality work.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Used equipment properly to avoid workplace hazards or injuries.

Shipping and Receiving

JCPenney Warehouse
08.2016 - 01.2021
  • Responsible for processing and shipping merchandise
  • Quality control inspection checking for accuracy, reporting damaged or defective items.
  • Facilitated smooth shipping and receiving processes by accurately completing paperwork, verifying shipment contents, and promptly processing incoming items.
  • Prepare merchandise for shipment, including packaging and labeling.
  • Maintained accurate documentation of all shipping and receiving activities for full compliance with industry regulations.

Call Center Supervisor/ Kaiser Permanenta

Chime Solutions
06.2016 - 05.2019
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Developed process controls and metrics for daily management of call center.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Reduced average handle time through the implementation of effective call handling techniques and scripts.

USPS Warehouse Temp/ Seasonal Worker

Prologistics Inc
10.2014 - 01.2018
  • Scan merchandise into the database.
  • Sorting and organizing mail for delivery.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.

Supervisor VA/HOV

SMRC
10.2012 - 03.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Degree - Medical Billing and Insurance Coding

United Education Institute

Skills

  • Client support
  • Retail product display
  • Department Manager
  • Contractor management
  • Dependable team member
  • Production worker with solid work ethic
  • Consistent work performance

LANGUAGES

English

Timeline

Quality Control /Production Worker

Aramark /Flowers Bakery
03.2022 - 04.2025

Shipping and Receiving

JCPenney Warehouse
08.2016 - 01.2021

Call Center Supervisor/ Kaiser Permanenta

Chime Solutions
06.2016 - 05.2019

USPS Warehouse Temp/ Seasonal Worker

Prologistics Inc
10.2014 - 01.2018

Supervisor VA/HOV

SMRC
10.2012 - 03.2016

Degree - Medical Billing and Insurance Coding

United Education Institute

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Suez Chavies