Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sufian Saiqat

Los Angeles,CA

Summary

Dynamic professional with a proven track record at Centene, enhancing customer satisfaction and streamlining operations. Skilled in patient scheduling and customer relationship building, I've significantly contributed to operational efficiency. My proactive approach and adeptness in multitasking have fostered strong relationships and improved service delivery, embodying professionalism and courtesy.

Knowledgeable and dedicated customer service professional with extensive experience in customer service jobs industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Medical Customer Service Representative

Centene
05.2022 - 07.2024
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer requests for products, services, and company information.
  • Increased operational efficiency by identifying areas for improvement within the workflow process and recommending necessary changes.
  • Maintained up-to-date knowledge on industry trends and guidelines to provide accurate information to customers.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Strengthened relationships with healthcare providers through proactive outreach efforts aimed at improving communication channels.
  • Assisted in training new team members on company policies and best practices in medical customer service delivery.

Front Desk Night Supervisor

Comfort Inn Hotel
02.2017 - 12.2019
  • Supported revenue growth by upselling room upgrades and additional hotel services when appropriate.
  • Assisted guests by displaying knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
  • Provided exceptional customer service through prompt communication via phone calls, emails, or face-to-face interactions.
  • Ensured that all front desk staff followed established policies and procedures, maintaining a high standard of professionalism during overnight hours.
  • Implemented emergency protocols when necessary, ensuring the safety of all guests and staff on property during overnight hours.
  • Contributed to an increase in positive online reviews by consistently delivering friendly service and attending to special requests from guests.
  • Addressed guest complaints with empathy, working towards swift resolutions that ensured their satisfaction.
  • Managed reservation system, ensuring accuracy in booking information and room assignments.
  • Handled cash transactions, reconciling daily reports to ensure accurate financial records for management review.
  • Maintained hotel security by conducting routine checks and monitoring surveillance systems throughout the night.
  • Utilized problem-solving skills to resolve discrepancies in billing or reservations for improved customer satisfaction.
  • Monitored inventory levels for supplies such as linens and toiletries, replenishing as needed to avoid shortages during peak hours.
  • Coordinated with daytime supervisors to relay pertinent information about guest requests or incidents that occurred during the night shift.
  • Processed check-ins and check-outs, created reservations and processed special requests.
  • Drove sales and maximized revenue by up-selling rooms and amenities.
  • Streamlined check-in and check-out processes for guests, ensuring a smooth and efficient experience.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Attended staff meetings and brought issues to attention of upper management.

Hotel Front Desk Agent Night Auditor

Dunns
05.2014 - 12.2016
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
  • Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within5 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored staff performance and provided feedback and guidance.
  • Monitored security cameras and conducted regular walk-throughs to ensure property security.
  • Entered customer data into room system and updated information whenever patrons changed rooms.

Sportswear Clothing Store Manager

Three Layers Deep
08.2012 - 12.2014
  • Contributed to increased brand awareness in the community through local events participation and engaging social media presence.
  • Established strong relationships with vendors for timely delivery of merchandise orders while negotiating favorable terms.
  • Achieved monthly sales targets consistently by motivating staff and implementing strategic promotions.
  • Utilized data-driven decision-making processes to optimize staffing levels during peak hours for maximized sales potential.
  • Conducted regular audits of inventory levels to minimize shrinkage losses and maintain optimal stock availability.
  • Managed store budget effectively, reducing expenses while maximizing profits.
  • Developed a loyal customer base with personalized shopping experiences and tailored recommendations.
  • Enhanced store appearance by regularly updating displays, arranging merchandise, and maintaining cleanliness.
  • Maintained strict adherence to company policies and procedures, demonstrating strong leadership skills within the team.
  • Addressed customer complaints promptly, ensuring resolution and minimizing negative impact on the business.
  • Built a high-performing team through recruitment, training, and ongoing coaching of staff members.
  • Increased sales by implementing effective merchandising strategies and managing store inventory.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Jewelry Store Manager

Phoenix Jewelry Store
01.2011 - 07.2012
  • Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to theft or damage.
  • Cultivated strong relationships with vendors, negotiating favorable terms for product purchases and delivery schedules.
  • Prepared detailed reports on store performance metrics for review by senior management during quarterly business reviews.
  • Increased sales by implementing innovative marketing strategies and promoting high-quality jewelry products.
  • Led a team of sales associates to consistently meet and exceed monthly sales targets.
  • Maintained accurate financial records through diligent bookkeeping practices including monitoring daily cash flow transactions.
  • Optimized staffing schedules according to anticipated traffic patterns resulting in reduced labor costs without sacrificing customer service quality.
  • Coordinated repair services for customers' damaged or defective jewelry items thus ensuring timely resolution of issues leading to increased repeat business.
  • Continuously assessed store layout and visual merchandising displays, making adjustments as needed to enhance customer engagement and product appeal.
  • Selected merchandise collections based on market trends analysis to maximize sales potential within the community served by the store location.
  • Conducted regular performance evaluations for employees, providing constructive feedback and setting goals for improvement.
  • Oversaw store budgeting process, identifying opportunities for cost reduction while maintaining quality standards.
  • Implemented store policies and procedures to maintain a safe, clean, and efficient work environment.
  • Resolved customer complaints effectively, fostering positive relationships with clientele and ensuring their satisfaction with products and services provided.
  • Mentored junior team members on effective selling techniques that led to increased revenue generation from upselling and cross-selling efforts.
  • Delivered exceptional customer service by addressing client needs promptly and professionally.
  • Organized in-store events for promotional purposes, attracting new clients and boosting overall revenue.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Hotel Front Desk Clerk

Hotel Shonar Gaan
01.2006 - 10.2008
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Supported event planning efforts by coordinating room bookings and accommodations for large groups.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coordinated with the sales team to promote special offers and upsell available amenities.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

BBA - Business Management

National University
Dhaka, Bangladesh
12-2008

Skills

  • Claims investigation
  • Customer relationship building
  • Patient registration
  • Patient scheduling
  • Customer service
  • Multitasking and organization
  • Data entry
  • Money handling
  • Phone and email etiquette
  • Verbal and written communication
  • Information collection
  • Appointment scheduling
  • Payment processing
  • Customer follow-up
  • Computer skills
  • Shipping and receiving
  • Microsoft office
  • Professionalism and courtesy
  • Call routing
  • Software development
  • Web application development
  • Agile development methodologies
  • Hardware and software installation
  • Development lifecycle management
  • SQL integration
  • Cloud computing
  • Customer service management
  • Cash handling
  • Administrative skills
  • Hospitality services
  • Listening skills
  • Scheduling and planning
  • Training and mentoring
  • Staff supervision
  • File management
  • Complaint management
  • Property management systems
  • Concierge support
  • Credit and cash payments

Languages

English
Full Professional
Spanish
Limited Working
Hindi
Full Professional
Urdu
Full Professional
Bengali
Native or Bilingual

Timeline

Medical Customer Service Representative

Centene
05.2022 - 07.2024

Front Desk Night Supervisor

Comfort Inn Hotel
02.2017 - 12.2019

Hotel Front Desk Agent Night Auditor

Dunns
05.2014 - 12.2016

Sportswear Clothing Store Manager

Three Layers Deep
08.2012 - 12.2014

Jewelry Store Manager

Phoenix Jewelry Store
01.2011 - 07.2012

Hotel Front Desk Clerk

Hotel Shonar Gaan
01.2006 - 10.2008

BBA - Business Management

National University

Similar Profiles

CREATE PROFILE
Sufian Saiqat