Sufyaan Ali Khan Mohammed
Chicago,IL
Summary
Business Analyst – IT.|4+ years of experience, with 4 years of proven experience as a Business Analyst within the IT sector, supporting cross-functional teams, and driving successful project outcomes. Strong knowledge of SDLC methodologies, including Waterfall and Agile (Scrum), with hands-on experience managing projects from initiation through deployment. Diverse industry experience across eCommerce, Healthcare, Supply Chain Management, Retail, and Information Technology domains. Proficient in project documentation, including Business Requirements Documents (BRD), Functional Requirements Documents (FRD), user stories, use cases, and acceptance criteria. Skilled in conducting As-Is/To-Be analyses, gap analysis, and gathering/validating business requirements. Solid understanding of technical concepts, like application programming, system design, and databases. Excellent communicator who can translate complex technical information for technical and non-technical stakeholders. Highly organized and detail-oriented, with strong prioritization, time management, and problem-solving abilities. Experienced in using business analysis and project management tools and techniques, strong in root cause analysis, and data interpretation. Collaborative, self-motivated, and adaptable professional who thrives in fast-paced, dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Analyst
TBD
08.2023 - 12.2024
- Actively participated in daily Scrum meetings, capturing key discussions, identifying risks, and documenting action items to maintain project momentum and team alignment.
- Gathered, analyzed, and defined business requirements for the development of an internal Learning Management System (LMS) to support both full-time and contract employees.
- Translated complex technical concepts into clear, actionable business requirements to facilitate cross-functional understanding and effective solution design.
- Elicited, documented, and validated business and technical requirements through stakeholder interviews, workshops, and document analysis.
- Maintained comprehensive system documentation to support user training and ensure consistent application usage across the organization.
- Developed a deep understanding of business processes and ensured alignment with compliance standards and operational policies.
- Converted high-level business needs into detailed functional specifications to support IT solution development and ensure traceability.
- Collaborated closely with QA and development teams to support defect analysis, prioritization, and resolution during all phases of the SDLC.
- Created Epics, User Stories, and Acceptance Criteria in line with Agile best practices to guide development and testing efforts.
- Supported end-to-end project lifecycle, including requirements gathering, analysis, design, testing, and post-implementation review.
- Participated in change management activities by reviewing change requests, assessing impacts, and ensuring effective task allocation.
- Contributed to enhancements of the Point of Sale (POS) system, aligning updates with evolving business needs and user feedback.
- Authored Business Requirements Documents (BRDs) to clearly communicate project goals, scope, and objectives to stakeholders and technical teams.
- Conducted data mapping exercises to compare existing standards with new frameworks and documented required modifications.
- Created user stories and visualized workflows using MS Visio, enabling effective communication of functional flows to stakeholders.
- Tracked application bugs across the full defect lifecycle using tools like Jira, ensuring timely resolution and continuous improvement.
- Maintained and updated all Jira tasks regularly to provide visibility into project status and facilitate team collaboration.
Business Analyst
TBD
07.2021 - 07.2022
- Led Joint Application Development (JAD) sessions with management, end-users, and stakeholders to define project scope, gather requirements, and drive the completion of key deliverables.
- Supported continuous enhancements to the eCommerce platform, including the integration of new product offerings and improved member registration functionality.
- Acted as the primary liaison between business stakeholders and technical teams to troubleshoot issues and accelerate system enhancement initiatives.
- Analyzed and documented current (“As-Is”), future (“To-Be”), and transitional workflows to support change initiatives and delivery alignment.
- Created Epics, User Stories, and Acceptance Criteria using Jira, and maintained comprehensive project documentation within Confluence.
- Attended and documented weekly status meetings and walkthrough sessions to track progress, identify risks, and facilitate stakeholder alignment.
- Contributed strategic insight toward the creation of high-quality project deliverables aligned with business goals.
- Effectively managed expectations of clients and third-party vendors by identifying potential risks, ensuring clear communication, and aligning on timelines.
- Developed and maintained system documentation and user training materials to ensure successful adoption and usage of business applications.
- Participated in business requirements reviews, offering recommendations to enhance clarity, feasibility, and alignment with project objectives.
- Designed testing criteria and supported user effectiveness assessments during the implementation and post-deployment phases.
- Collaborated with internal teams and external service providers to design and implement optimized business solutions that increased operational efficiency.
- Maintained strong knowledge of organizational systems, ensuring compliance with internal technology standards and policies.
- Authored and updated user manuals and system guides to support training and reference purposes.
- Provided ongoing application support, including issue tracking, troubleshooting, and timely escalation of bugs.
- Attended QA and developer meetings to review and resolve system defects, contributing to continuous improvement.
- Prepared business cases and performed impact analyses to evaluate proposed changes and ensure business value.
- Verified project deliverables with stakeholders to ensure completeness, accuracy, and alignment with business needs.
- Supported client engagement initiatives and helped strengthen stakeholder relationships through effective communication and delivery.
Education
Bachelor of Science - Information Technology
Benedictine University
Lisle, ILSkills
- Jira
- MS Office (Excel, PowerPoint, Project, Word, Outlook)
- SQL
- Agile/Scrum Methodologies
- Strong communication skills
- Analytical thinking
- Cross-functional cooperation
- Prioritization and scheduling
- Attentive listening
Languages
Hindi
Professional
Urdu
Full Professional
Certification
NorthEastern Illinois University
Business Analyst Certification April-2025
Timeline
Business Analyst
TBD
08.2023 - 12.2024
Business Analyst
TBD
07.2021 - 07.2022
Bachelor of Science - Information Technology
Benedictine University
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