Summary
Overview
Work History
Education
Skills
Timeline
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Sufyan Khalid

Edmonds

Summary

Dynamic and results-oriented professional with a diverse background in technology, data collection, and customer service. With experience gained from reputable companies such as Microsoft and Meta. Honed skills in overseeing device inventory, troubleshooting hardware and network issues, contributing to data-driven operations, while also gaining exposure to different aspects of the IT field such as software troubleshooting and support. This also includes collaborating seamlessly with cross-functional teams to troubleshoot and resolve technical issues. Having demonstrated proficiency in data collection duties, ensuring adherence to protocols and timely completion of projects, have also proven to work with a high-level attention to detail. With a solid foundation in technology, cybersecurity, data management, and customer relations, poised to contribute effectively to any team or project.

Overview

4
4
years of professional experience

Work History

IT Security Engineer

Microsoft
01.2023 - 09.2024
  • Contributed to policy development regarding data privacy protocols, ensuring organizational compliance with relevant data protection regulations.
  • Reduced risk of cyberattacks by conducting regular vulnerability assessments and penetration tests.
  • Streamlined access control management by implementing role-based authentication systems.
  • Performed forensic analysis on compromised systems to identify root causes and prevent future occurrences effectively.

Cybersecurity Analyst

Meta
06.2022 - 12.2023
  • Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
  • Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
  • Conducted security audits to identify vulnerabilities.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Ensured compliance with industry regulations by performing comprehensive audits on existing security policies and procedures.
  • Optimized security monitoring processes by implementing automated tools for real-time threat detection and analysis.

IT Technical Support Analyst

Snohomish County PUD
10.2020 - 05.2022
  • Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
  • Managed a diverse caseload of technical inquiries while maintaining a focus on quality service delivery and prompt issue resolution.
  • Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Improved customer satisfaction by providing timely and accurate technical support to endusers.

Education

B.S - Information Technology and Cybersecurity

Central Washington University
Ellensburg, WA
03.2022

Skills

  • Hardware Installation
  • Software Deployment
  • Configuration Management
  • Network configuration
  • Technical Support
  • Information Security
  • Data Collection
  • Problem-solving abilities
  • Access Control Systems
  • Security issues troubleshooting
  • Data Analysis

Timeline

IT Security Engineer

Microsoft
01.2023 - 09.2024

Cybersecurity Analyst

Meta
06.2022 - 12.2023

IT Technical Support Analyst

Snohomish County PUD
10.2020 - 05.2022

B.S - Information Technology and Cybersecurity

Central Washington University
Sufyan Khalid