SUFYAN M

Customer Support Specialist

Metro Mobile Pressure Washing

Washington, MD

02.2024 - 01.2025

Developed strong relationships with customers by providing personalized assistance and support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Answered inbound calls, chats and emails to facilitate customer service.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Provided accurate information about products and services to customers.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Answered customer inquiries via phone, email, and chat.
Mentored junior team members and managed employee relationships.
Provided top quality control and eliminated downtime to maximize revenue.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Gathered customer feedback through surveys and used the data to improve customer service.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered customer inquiries and provided accurate information regarding products and services.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Promoted available products and services to customers during service, account management and order calls.
Worked effectively in team environments to make the workplace more productive.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Responding to Customer Inquiries: Answer questions via phone, email, and live chat.
Provide accurate and timely information about products, services, or company policies.
Resolving Complaints and Issues: Handle customer concerns efficiently and professionally.
Escalate complex issues to the appropriate department, if necessary.
Maintaining Customer Records: Update customer accounts with relevant details after interactions.
Log all communication in the CRM system.
Processing Orders and Transactions: Assist customers with placing, modifying, or canceling orders.
Handle billing, refunds, and returns as needed.
Following Up with Customers: Check in with customers to ensure satisfaction, or confirm the resolution of issues.
Send follow-up emails, or conduct surveys.
Staying Informed: Keep up with product updates, promotions, and policy changes.
Participate in regular training sessions.
Collaborating with team members, communicate effectively with colleagues to solve issues or share insights.
Attend daily briefings, or team meetings.
Monitoring Customer Feedback: Record and report recurring issues or complaints.
Suggest improvements to products, services, or processes based on feedback.

Summary

Overview

Work History

Customer Support Specialist

Education

Bachelor of Arts - Computer Applications Development

Skills

Languages

Accomplishments

References

Timeline

Customer Support Specialist

Bachelor of Arts - Computer Applications Development

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