Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Software
Interests
Timeline
Generic

Suganthi Gurumurthy

Marlboro,NJ

Summary

Experienced professional with 8+ years leading Agile teams in project lifecycles using Scrum methodologies. Skilled in promoting collaboration, driving continuous improvement, and consistently achieving results. Adept at navigating evolving requirements, ensuring timely delivery, and upholding high standards. Dependable and flexible team leader dedicated to efficient project management, risk evaluation, and stakeholder engagement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

SAFe Scrum Master

Randstad Technologies : Client - Bank of America
05.2024 - Current
  • Managed 3 cross functional Agile teams of team size up to 9 members
  • Acted as Scrum Master for three cross-functional teams using Scrum and Kanban approach to improve team productivity and delivery time.
  • Facilitated implementation of Scrum and Kanban boards in Jira to manage workflows, identify bottlenecks, and reduce cycle times by 20%.
  • Worked and supported RTE on all Program routines like ART sync , End of Iteration Demo, PO Sync and PI planning events
  • Effectively conducted team breakouts during PI Planning event to identify risk and dependencies and lay out mitigation plans
  • Experienced in using various prioritization techniques to effectively prioritize work and deliver value
  • Led Agile ceremonies such as Daily Stand Up, Iteration Planning, Iteration Review, Iteration Retrospective, Backlog Refinement, Kanban Team Connect, Work In take Meeting, Replenishment Meetings, Review Meetings(Retrospective), and Backlog Refinement to ensure smooth project execution.
  • Optimized WIP limits and improved flow efficiency, resulting in a 25% increase in throughput.
  • Applied Kanban principles to streamline development processes, reduce delays, and promote continuous delivery.
  • Facilitated training sessions on Scrum and Kanban Best practices
  • Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Tracked Scrum and Kanban metrics such as Sprint Burndown, Sprint Velocity, cumulative flow diagrams, lead time, cycle time to identify process inefficiencies and implemented corrective actions.
  • Fostered an environment of trust among team members through regular check-ins, open communication, and honest feedback.
  • Conducted Team assessments to assess Kanban maturity and health assessments to gauge health and morale of the team for continuous improvement
  • Facilitated collaborative discussions with stakeholders and technical teams to identify areas for automation within the project lifecycle, leading to the successful adoption of automation of jira for production incidents and CRQ tasks and reduced the cycle time by 30%
  • Developed and Maintained real-time dashboards in Jira to monitor team productivity and overall progress, helping stakeholders make data-driven decisions and increase project delivery
  • Automated reporting process using tools (Dashboards, JQL, Agile View) and reduced manual reporting time by 40%
  • Promoted transparency within the project lifecycle by maintaining up-to-date documentation on progress, risks, and milestones achieved.
  • Optimized resource allocation through capacity planning, maximizing team productivity without overloading resources.
  • Supported team using servant leadership style and leading by example.
  • Managed work and project responsibilities by assigning tasks to internal individuals and external teams.

SAFe Agile Coach / Scrum Master

Ranstad Technologies: Client -Bank of America
05.2022 - 08.2023


  • SAFe Agile Coach / Scrum Master for Order & Risk Management AMRS (OMS) & Client Connectivity HCC AMRS teams part of Execution Services Release Train
  • Guide and coach teams on Scrum and Kanban Practices and develop their understanding of Agile Principles by constantly pushing them out of their comfort zone
  • Create a culture of self-organization, continuous improvement and feedback by facilitating communication between development and operations teams where learning and innovation can flourish
  • Fostered a culture of continuous improvement by facilitating retrospectives and feedback sessions.
  • Organize and facilitate sprint planning, daily stand up meetings, retrospectives, backlog refinement sessions and demos to ensure PI Commitments are met
  • Coordinate PI Planning events with Cross Functional Teams
  • Participate in ART Sync, Scrum of Scrums, PO Sync and Inspect and Adapt Workshops to identify improvement opportunities
  • Work with Product Owner and Business while defining PI Objectives and Vision for upcoming PI
  • Facilitate Pre PI Planning activities to bring visibility on demand, capacity and capability of the team
  • Participate in Release Planning meetings and create Change Request’s for upcoming release
  • Ensure high standards are being followed by the teams while creating issues in JIRA to maintain JIRA Data Hygiene
  • Review metrics, reports and demo deck to highlight the teams achievements which helps Program and Portfolio Managers to take informed decisions and optimize investments
  • Metrics review includes but not limited to: Program and Portfolio Metrics including Portfolio Program Predictability, PI Objectives Completion, Epic Cycle Time, Value Stream Efficiency, Feature Lead Time, Velocity and Team Level Metrics including sprint burndown charts, cycle time, and lead time, Team Health Metrics including Team Morale Surveys, Employee Engagement Scores, Lean Portfolio Management Metrics including Budget Allocation, Portfolio Flow Efficiency and Cost of Delay


SAFe Agile Coach / Scrum Master

Papa Johns
09.2019 - 10.2021
  • Three times winner of prestigious 'Ingredient in You' award for ably motivating and managing Papa Johns Scrum and Kanban teams with my renowned servant-leadership skills and providing exceptional support in a non-technical capacity with marketing teams
  • Managed multiple high-profile platform, and enterprise-wide marketing initiatives and engineering projects simultaneously, using strong time management and prioritization skills, from start to finish, while continuing to provide support for multiple technology platforms, tech leaders and their teams
  • Frequently applied Lean and Agile principles in all projects
  • Led cross functional SAFe Agile teams primarily responsible for developing, testing and releasing Papa John's customer interface modules using which the end customers place their Pizza Delivery and Carry out orders
  • As a SAFe Scrum Master, coordinated with release train engineer while facilitating program level SAFe events such as PI Planning, System Demos, ART Sync meetings, Scrum of Scrums and PO Sync meetings
  • Constantly collaborate with solution train engineer and other RTEs in the same solution train to keep things in track
  • Help product manager prepare for PI Planning and ensure the vision, roadmap and program backlogs are ready
  • Interact with Scrum Masters across other Agile teams within the Release Train to help manage risks, dependencies and resolve impediments
  • Participate in solution train events such as Pre- and Post-PI Planning meetings
  • Conduct Inspect and adapt workshop for the Scrum and Kanban Teams
  • Create project milestones and timelines, and ensure responsibilities are distributed within all team members
  • Monitor and track project progress and performance against project plans and effectively report status to project stakeholders through structured communication
  • Facilitate daily scrums, stand-ups, and meetings to monitor progress and resolve any impediments the Engineering and Marketing teams may be experiencing
  • Support Product Owner with prioritization and documentation of User Stories and Acceptance Criteria
  • Monitor team backlog daily and ensured it accurately reflects the current state of the Sprint
  • Build strong relationships with stakeholders, application users, and program owners
  • Deliver required training to new Scrum & Kanban teams as needed

Agile Consultant / Scrum Master

Shiftx Inc
01.2019 - 08.2019
  • Worked with experts and leading Agile Mindsets while brainstorming and building 'The Agile Guild', considered to be the most organized and structured learning initiative created by Agile Coaches across the Globe with a sole motive to provide World Class Agile Learning for Everyone, Everywhere
  • Led the Accelerated Agile Transformation with Agile Engineering & QA Teams with Shiftx Inc’s – Flagship Learning Management Product Platforms Connectutor & The Agile Guild
  • Engaged with Business Stake Holders, Product Owners (Agile Coaches) and Engineering Teams and ensured that everyone involved in the Agile Transformation is fully involved in understanding the Business Priority and the value they deliver
  • Attended Review Meetings and shared first hand feedback to the teams
  • Institutionalize agile culture and develop a mindset to deliver outcomes in a sustainable and predictable manner
  • Encourage development teams to experiment, inspect and adapt to come up with own best practices that will work for effective delivery
  • Celebrate 'Failure' when the teams fails fast

Agile System Testing Lead – Mobile Applications

US Taxi And Dispatch
08.2014 - 12.2018
  • The project was initiated to enhance the mobile application tools Apple and Android for US Taxi And Dispatch
  • The Web-based platform offers faster dispatch capability, streaming market data, and fully customizable layouts
  • As a lead agile System Testing Lead, within the automated dispatch service, I was responsible for the end to end system testing of dispatch platform of Mobile Applications for various products & features developed by the Engineering Teams
  • Involved in end to end QA lifecycle phases such as pre-testing, acceptance testing, testing and User acceptance testing
  • Reviewed Business requirement documents, understood the requirements and translated them into test cases, scenarios, procedures and carried out pre-testing activities such as collecting test data, writing test cases, and manual testing
  • Created Test Plans for the Functional, Usability, and Smoke Testing to check the mobile applications developed has no high and medium severity bugs
  • Designed and created Test plans and test scripts as per business requirements and functional specifications using QTP
  • Perform daily build and smoke test process to ensure integrity of the system is well maintained within Apple and Android play stores
  • Automated the test scripts using QuickTest Pro (QTP) for the functional and regression testing
  • Involved in different phases of Test effort like Integration testing, Regression testing, and User Acceptance testing
  • Experience in developing test plans and strategies and have conducted User Acceptance Testing (UAT) of systems
  • Reviewed the test cases for completeness and accuracy based on the functional specifications
  • Parameterized the specific field with negative or positive values for validation
  • Created test cases for the application under different releases and wrote SQL Queries to check the data

Education

MBA - Finance & Marketing

Shrimathi Indira Gandhi College
Tiruchirappalli, Tamilnadu
01.2002

B.Com - Applied

Seethalakshmi Ramaswami College
Tiruchirappalli, Tamilnadu
01.2000

Skills

  • Project Management & Collaboration Tools: Microsoft Project Plan, JIRA, Confluence/SharePoint
  • Programming Languages: C, C, VB, TSL, SqaBasic, PL/SQL, jQuery
  • Operating Systems: MS Windows all versions, UNIX, Mac OSX
  • Databases: SQL Server, MS Access, Oracle 8x, Oracle 9x, Cache
  • Testing Tools: Rational Enterprise Suite: Rose, Test Manager, ClearQuest, Requisite Pro; Mercury Interactive: TestDirector, Quality Center, Quick Test Professional (QTP)
  • Other Tools & Packages: Adobe Acrobat Suite, Microsoft Office Suite, Peoplesoft

Certification

  • ICAgile Certified Professional in Agile Coaching (ICP-ACC)
  • SAFe Release Train Engineer - RTE (6.0)
  • Leading SAFe – SAFe Agilist 5.1
  • Kanban Management Professional
  • Kanban Systems Design & STATIK (KSD)
  • Kanban Systems Improvement (KSI)
  • Professional Scrum Master (PSM1)

Personal Information

Title: SAFe Scrum Master

Languages

English
Full Professional
Tamil
Native or Bilingual
Telugu
Limited Working

Software

Jira

Jira Align

Agile View

Confluence

Data Plane Report

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Cooking
  • Reading
  • Growing herbs, vegetables, or fruits in home gardens
  • Yoga

Timeline

SAFe Scrum Master

Randstad Technologies : Client - Bank of America
05.2024 - Current

SAFe Agile Coach / Scrum Master

Ranstad Technologies: Client -Bank of America
05.2022 - 08.2023

SAFe Agile Coach / Scrum Master

Papa Johns
09.2019 - 10.2021

Agile Consultant / Scrum Master

Shiftx Inc
01.2019 - 08.2019

Agile System Testing Lead – Mobile Applications

US Taxi And Dispatch
08.2014 - 12.2018

B.Com - Applied

Seethalakshmi Ramaswami College

MBA - Finance & Marketing

Shrimathi Indira Gandhi College

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Suganthi Gurumurthy