Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Certification
Timeline
Generic

Suganya Rajendran

Summary

Dynamic and results-oriented professional with a strong background in optimizing performance efficiency and results-driven professional with extensive experience in incident management, change management, Service readiness, Continuity management, service improvements, capacity planning, and automation. Proven track record of implementing strategies to enhance operational resilience and deliver exceptional service quality. Seeking a challenging role where I can leverage my expertise to drive continuous improvement and contribute to organizational success

Overview

10
10
years of professional experience
1
1
Certification

Work History

Production Engineer

Vaaradhi Consultancy Services, USA
Irving, TX
06.2023 - Current
  • Orchestrated major incident communication, overseeing the timely resolution of critical issues to minimize impact on business operations,ensuring timely and accurate updates to stakeholders, and coordinating cross-functional teams for resolution.
  • Implemented robust change management processes, ensuring seamless transitions during deployments.
  • Conducted capacity planning assessments to anticipate future resource requirements and mitigate potential bottlenecks.
  • Spearheaded service improvement initiatives, identifying areas for enhancement and driving strategies to optimize service delivery.
  • Designed and implemented automation solutions to streamline repetitive tasks, resulting in significant time and cost savings.
  • Implemented monitoring solutions to proactively identify system availability issues and implemented measures to ensure continuous operation.
  • Utilized monitoring tools such as AppDynamics to proactively identify performance issues, optimize system performance and alerts to monitor system health, detect anomalies, and troubleshoot issues proactively.
  • Developed and optimized Splunk queries, dashboards, conducted regular reviews of Splunk log monitoring configurations, tuning search queries, and optimizing data inputs to ensure accurate and efficient log analysis.

Technical Support Engineer

Cybermatic Systems
Hyderabad
06.2014 - 05.2019
  • Managed problem management processes, conducting root cause analysis to identify underlying issues and implementing corrective actions to prevent recurrence.
  • Implemented best practices in production environments, including configuration management, release management, and change control processes, to enhance stability and reliability.
  • Managed incident response activities, coordinating efforts to resolve technical issues promptly and prevent recurrence.
  • Developed executive briefings of production issues, translating technical details into business-oriented language to facilitate informed decision-making at the executive level.
  • Conducted thorough assessments of major incident impacts, analyzing the scope and severity of issues, and collaborating with stakeholders to prioritize response efforts.
  • Led service improvement initiatives, identifying areas for enhancement through trend analysis, root cause analysis, and customer feedback, and implementing targeted action plan.
  • Batch Monitoring using scheduler, Incident tracking & preventing recurring failures, creating performance statistics based on SLA and ensuring consistency.

Education

Master of Computer Applications -

Anna University
06-2014

Skills

  • Microservices
  • CI/CD Pipelines
  • Containerization (Docker, Kubernetes)
  • Monitoring and Alerting
  • Incident Management
  • Automation using Shell scripting
  • Basics of Python
  • ITIL Framework
  • Capacity Planning
  • Problem-Solving
  • Team Collaboration
  • Communication Skills

Personal Information

Visa Status: H4-EAD

Accomplishments

  • Received best employee of the year in 2023

Certification

  • 2023 - AWS Certified Cloud Practitioner

Timeline

Production Engineer

Vaaradhi Consultancy Services, USA
06.2023 - Current

Technical Support Engineer

Cybermatic Systems
06.2014 - 05.2019

Master of Computer Applications -

Anna University

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Suganya Rajendran