Sugey Lopez denova
Pflugerville,Texas
Summary
An eager individual who has worked resolving and providing the best customer service for 6 years. Who each day continues to work on becoming a better employee, person. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Medical administration clerk
CommUnityCare: North Central Health Center
01.2023 - Current
- Maintained the highest level of professionalism when interacting with customers over the phone or in person to answer questions, provide general information, or direct them to the appropriate personnel
- Understand the Use of EPIC to provide best service to our patients
- Scan all medical information to patients file multiple times a day
- Check-in and out patients in an effective and timely manner
- Pulled patient records accurately for upcoming appointments and procedures to make sure we give the best service
- Schedule transportation for patients with transportation issues
- Schedule referrals to the oral surgeon for an easy process for our patients.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Input data into spreadsheets and databases.
Assistant Community Manager
Rpm living
11.2021 - 12.2022
- Met benchmarks for occupancy, rent collections and timely compliance paperwork
- Investigated complaints, disturbances and violations and resolved issues
- Developed and maintained professional relationships with residents, community and owners
- Solicited and analyzed bids from contractors for repairs, renovations and maintenance
- Negotiated and finalized lease terms and agreements
- Directed collection of monthly rental fees and monitored past due accounts
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Process move-out disposition and final account statements
- File eviction on delinquent Tenants in a firm and timely manner.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
Leasing Agent
Liberty group
10.2021 - 11.2021
- Investigated and resolved tenant complaints, following management rules and regulations
- Marketed vacancies through social media and partnerships with local leasing agents
- Handle Multiple calls and emails a day
- Providing tour of Properties and the amenities to future residents
- Assisted building owners in improving business plans, reducing costs, and implementing strategies to increase tenant satisfaction and avoid vacancies.
Customer Service Representative
Home Depot
03.2019 - 10.2021
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Remained open to feedback from supervisor and peers to build and improve skills set
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Followed up with customers regarding product functionality and overall satisfaction
- Referred unresolved customer grievances to designated departments for further investigation
- Made appropriate account corrections to resolve customer problems.
Education
Business Management - Business Management
Austin Community College: Northridge Campus
Austin, TXHigh School -
Hendrickson High School
Pflugerville, TX01.2019
Skills
- Yardi software
- Epic software
- Customer service
- Time management
- Teamwork
- SOCI
- BLUEMOON
- RENT CAFE KNOWLEDGE
- RADIX
- OUTLOOK
- Lyft use
- Medicaider
- TMHB
- In contact
- EXCEL
- Cash Handling
- Administrative Support
- Administrative tasks
- Attention to Detail
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Medical administration clerk
CommUnityCare: North Central Health Center
01.2023 - Current
Assistant Community Manager
Rpm living
11.2021 - 12.2022
Leasing Agent
Liberty group
10.2021 - 11.2021
Customer Service Representative
Home Depot
03.2019 - 10.2021
Business Management - Business Management
Austin Community College: Northridge Campus
High School -
Hendrickson High School
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