Sugey Moran
Chicago
Summary
Motivated professional with more than 10 years’ experience in administration, customer service and property management, etc. I’m a professional that works well with a diverse group of people, while maintaining a productive attitude in a fast-paced environment. I possess fast learning skills with the ability to adapt to new tasks and responsibilities, as well as a bi-lingual professional experience within any office setting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Manager
Habitat Company
05.2018 - Current
- Maintain property occupancy at or above 95% through strategic leasing and retention initiatives.
- Develop and manage annual budgets, ensuring adherence to established financial guidelines and targets.
- Coordinate with vendors and contractors to schedule work, monitor billing accuracy, and ensure compliance with contracts terms.
- Ensure timely rent collection and accurate posting.
- Organize and participate in community meetings to foster resident engagement and transparency.
- Payroll and invoice processing.
- Report all liability and property incidents promptly and manage rule enforcement and dispute resolution.
- Train, supervise, and motivate on-site staff including maintenance and administrative personnel to achieve operational goals and provide excellent service.
Assistant Community Manager
Habitat Company
10.2014 - 05.2018
- Assisted the Property Manager with daily operations, including rent collection and subsidy payment processing through the Yardi system.
- Managed accounts receivable for resident rent payments, ensuring timely and accurate posting.
- Conducted annual lease updates, recertifications, and rent adjustments in compliance with housing regulations.
- Prepared resident files and documentation in advance of property audits to ensure full compliance and readiness.
- Responded to resident inquiries professionally and efficiently, maintaining positive tenant relations.
- Processed and tracked work order requests, coordinating with maintenance to ensure timely resolution.
- Assisted in organizing and executing all required inspections and certifications to maintain regulatory compliance.
- Prepared, submitted, and followed up on vendor invoices, ensuring timely payments and no outstanding balances.
Administrative Assistance
JASA Van Cortland Senior Center
06.2007 - 10.2014
- Reconciled monthly checking accounts by tracking office expenses, deposit slips, and petty cash transactions.
- Managed office supplies and inventory, ensuring timely ordering and efficient usage.
- Scheduled contractors for office equipment repairs and followed up on service completion.
- Supported the social needs of senior center members by coordinating weekly transportation services and managing registration and approval processes for new participants.
- Maintained accurate bi-weekly attendance records for program participants and monitored staff attendance and absenteeism.
- Answered telephone inquiries, took messages, and responded to clients respectfully and professionally.
Education
Associates in Applied Science - Business Administration
Berkeley College
New York, NY01.2000
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Financial budgeting and reporting
- Staff training
Certification
- Illinois Real Estate Leasing Agent License
- Nan McKay and Associates Public Housing Rent Calculation Specialist Certificate
- Yardi Training Completion Certificate
- Tax Credit Specialist
Languages
Spanish
Professional Working
Timeline
Community Manager
Habitat Company
05.2018 - Current
Assistant Community Manager
Habitat Company
10.2014 - 05.2018
Administrative Assistance
JASA Van Cortland Senior Center
06.2007 - 10.2014
Associates in Applied Science - Business Administration
Berkeley College
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