Sughey Contreras
San Francisco,CA
Summary
To serve in a position that will allow me to use my strong organizational skills and educational background within a culturally, linguistically, and racially diverse environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dean of Culture
Voice's College Bound
10.2022 - Current
- Interview, hire, train staff, design behavior plans, and engage community resources for youth.
- Worked collaboratively and cross-functionally with school and school community.
- Enhanced school culture by implementing initiatives focused on diversity, equity, and inclusion.
- Organized school-wide events celebrating various cultures, fostering cross-cultural understanding and appreciation.
- Established partnerships with local organizations to provide diverse cultural experiences for students and staff.
- Implemented strategies to increase student recruiting, engagement and retention.
- Managed a team of 100 employees.
Contract Consultant
4Cs Childcare Coordinating Council
12.2021 - Current
- Conduct outreach to family childcare providers, assist with application submissions, and provide technical assistance.
- Developed strong working relationships with clients through regular communication and proactive problem-solving approaches.
Lead Intake Specialist
Golden Gate Regional Center
03.2016 - Current
- Solicit all intake information from applicants, complete intake assessments, manage a team of 4 professionals, and provide community resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into required systems.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
Residential Technician
Camden Residential
01.2019 - 12.2019
- Monitor residents, complete admission procedures, and maintain patient confidentiality.
- Assisted in administration of medications and worked with pharmacy to replenish medications.
- Supported needs of 15 residents under long-term care.
Patient Access Representative
Stanford Healthcare
03.2018 - 12.2018
- Assist patients with appointments, document calls, and ensure patient information is accurate.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Youth Associate
Ronald Mcdonald
10.2016 - 04.2017
- Develop programs for youth, manage volunteer support, and implement safety policies.
- Coordinated volunteer recruitment efforts that resulted in increased community involvement within various programs.
- Assisted in the planning and implementation of age-appropriate curriculum across various programs, ensuring relevance to diverse groups of youth.
- Enhanced youth engagement by implementing innovative and interactive activities in programs.
Behavior Specialist
EMQ Families First
11.2014 - 11.2015
- Develop and implement behavior supports, collaborate on treatment plans, and utilize bilingual skills.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Collaborated with multidisciplinary teams to develop comprehensive, effective treatment plans for students with behavioral challenges.
- Implemented data collection systems for monitoring student progress toward behavioral goals, providing regular updates to stakeholders on achievements made over time.
- Conducted functional behavior assessments to identify root causes of behaviors and inform intervention planning.
Education
MHA - Health Administration
Cal State East Bay University
Hayward, CABA - Sociology-Option Social Services
Cal State East Bay University
Hayward, CAAA - Liberal Arts
College of San Mateo
San Mateo CASkills
- Student Engagement
- Diversity Advocacy
- Cultural Competency
- Program Management
- Bilingual
- Conflict Resolution
- Staff Supervision
- Crisis Management
- Staff Development
- Community partnership
Certification
- Mental Health First Aid-Certification
- Basic Life Support Certification (BLS)
- CPR & First Aid
References
Upon request
Timeline
Dean of Culture
Voice's College Bound
10.2022 - Current
Contract Consultant
4Cs Childcare Coordinating Council
12.2021 - Current
Residential Technician
Camden Residential
01.2019 - 12.2019
Patient Access Representative
Stanford Healthcare
03.2018 - 12.2018
Youth Associate
Ronald Mcdonald
10.2016 - 04.2017
Lead Intake Specialist
Golden Gate Regional Center
03.2016 - Current
Behavior Specialist
EMQ Families First
11.2014 - 11.2015
- Mental Health First Aid-Certification
- Basic Life Support Certification (BLS)
- CPR & First Aid
MHA - Health Administration
Cal State East Bay University
BA - Sociology-Option Social Services
Cal State East Bay University
AA - Liberal Arts
College of San Mateo
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