Hi, I’m
Sughey Estrada
Collections Team Leader 623-271-2509
Peoria,Arizona
Summary
Responsible Collections Specialist looking for position with increased responsibility. Proficient in [Industry] products, compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.
Overview
7
years of professional experience
Work History
Convergent Outsourcing
Collection Team Leader
01.2017 - Current
Job overview
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Live monitor employees to make sure we are following hierarchy to secure money.
- Check attendance
- Handle escalated calls, to meet consumers expectations.
- Talk offs to Upsell ,or to simply secure a payment arrangement.
- Researched accounts and completed due diligence to resolve collection problems.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Amazon
Warehouse Associate
11.2019 - 02.2020
Job overview
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklifts to transfer inventory to and from target destinations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Valero Corner Store
Customer Service Cashier
01.2017 - 01.2018
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Peoria High SchoolPeoria, AZ
High School Diploma
12.2016
Skills
- Past Due Procedures
- Closing Procedures
- Call Center Processes
- Accounts Payable and Accounts Receivable
- Collection Calls
- Scripted Conversations
- Collections Best Practices
- Call Control
- Locating Debtors
- Negotiation and Resolution
- Analytical and Critical Thinking
- Customer Account Review
- Training and Teaching
- Debt Repayment Negotiation
- Process Payments
- Client Satisfaction
- Microsoft Office
- Bilingual Eng\Spa
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 46 staff members.
Languages
Spanish
Professional Working
Timeline
Warehouse Associate
Amazon
11.2019 - 02.2020
Collection Team Leader
Convergent Outsourcing
01.2017 - Current
Customer Service Cashier
Valero Corner Store
01.2017 - 01.2018
Peoria High School
High School Diploma
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