Summary
Overview
Work History
Education
Skills
Timeline
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SUGHEY SALAS

Rialto,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Medical and Warehouse industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of post-secondary education
5
5
years of professional experience

Work History

FREIGHT AGENT, ESCORT, TEAM CAPTAIN

Prime Flight
Ontario, CA
09.2019 - 11.2020
  • Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
  • Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.

ACTIVE PICKER

BBSI Staffing/Underarmour Warehouse
Rialto, CA
07.2018 - 01.2019
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Recorded daily progress using WMS and examined data to identify and rectify problems in productivity.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Checked inventory and selected products from specific locations based upon availability.

QV/QC, RECEIVING OFFICE

Burlington Coat Factory Warehouse
San Bernardino, CA
08.2014 - 05.2017
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
  • Performed quality control audits on pre-production supply chain, verifying continuity of raw materials.
  • Use WMS to generate labels.
  • Handle 50+ calls daily, with duties including signing new customers in, retrieving customers data(BOL), presenting relevant product information, and canceling services.
  • Provided efficient and courteous customer service.

Medical Assistant/Intern

DR. Loc Minh Tieu, Chiropractor
San Bernardino , CA
12.2015 - 01.2016
  • Verified confidentiality of patient information and data to alleviate potential data breaches.
  • Created and prepared patient charts accurately for clinics and medical professionals.
  • Performed clerical duties, such as word processing, data entry, 60+ calls and filing.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Collected and documented patient medical information such as blood pressure and weight.

Education

CERTIFICATE -

UEI COLLEGE
Ontario, CA
02.2015 - 09.2015

DIPLOMA -

San Gorgonio High School
San Bernardino, CA
08.2010 - 05.2014

Skills

Bilingual Spanish and English

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Timeline

FREIGHT AGENT, ESCORT, TEAM CAPTAIN

Prime Flight
09.2019 - 11.2020

ACTIVE PICKER

BBSI Staffing/Underarmour Warehouse
07.2018 - 01.2019

Medical Assistant/Intern

DR. Loc Minh Tieu, Chiropractor
12.2015 - 01.2016

CERTIFICATE -

UEI COLLEGE
02.2015 - 09.2015

QV/QC, RECEIVING OFFICE

Burlington Coat Factory Warehouse
08.2014 - 05.2017

DIPLOMA -

San Gorgonio High School
08.2010 - 05.2014

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