Summary
Overview
Work History
Education
Skills
Projects
Affiliations
Certification
Timeline
Generic

Sugnani Maddukuri

Corpus Christi,USA

Summary

Experienced IT professional with a strong background in system administration, user support, and data operations. Proven expertise in end-user support, user account management, and software/hardware troubleshooting across diverse environments. Hands-on experience with data migration, system upgrades, and PC configuration.Committed to delivering seamless IT services and optimizing system performance to enhance organizational productivity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Graduate Assistant

Texas A&M University
Corpus Christi, Texas
06.2024 - Current
  • Assisted in managing graduate student admissions by using Banner for processing applications, updating student records, and maintaining data accuracy.
  • Utilized Laserfiche to digitize, organize, and store student application documents, ensuring compliance with university data management policies.
  • Developed custom reports and queries using Argos for analyzing application data, generating statistics, and providing insights to the admissions team.
  • Assisted with the onboarding of new graduate students, guiding them through application status tracking, and providing updates via email and phone.

IT Student Worker

Texas A & M University
Corpus Christi, USA
09.2023 - 05.2024
  • Monitored and responded to service tickets using an IT ticketing system (e.g., Jira, ServiceNow).
  • Provided technical support to faculty, staff, and students, resolving hardware, software, and network-related issues.
  • Assisted in user account creation, password resets, and access permissions using Active Directory.
  • Supported workstation setup and imaging, including OS installation, software configuration, and deployment.
  • Maintained and updated the IT inventory of computers, printers, and scanners.
  • Provided on-site and remote support for university devices and applications.
  • Documented technical procedures and solutions in internal knowledge bases.
  • Assisted in network troubleshooting, including wired and wireless connectivity issues.
  • Supported VPN access and remote desktop setup for students and faculty.
  • Collaborated with senior IT staff to implement minor software and hardware upgrades.
  • Ensured that data security protocols were followed during equipment handling and user support.
  • Provided maintenance to classroom tech and AV equipment to ensure seamless operation for lectures.
  • Provided assistance with DUO authentication, Canvas, Outlook, Sail logins, Wi-Fi, and other access-related issues to students and faculty.
  • Have experience with connecting with users through Zoom, Bomgar, and Cisco Jabber.

Software Engineer

HCL Technologies
Hyderabad, India
02.2021 - 07.2023
  • Designed and implemented Infor ION data flows to facilitate seamless integration between Infor applications and external systems.
  • Developed and maintained XSLT-based data mappings to transform XML data formats in alignment with business object requirements (BODs).
  • Created and configured ION Workflows to automate business processes and route documents through conditional logic.
  • Integrated REST/SOAP APIs with Infor systems for real-time data exchange, including authentication, and payload validation.
  • Utilized Infor OneView for monitoring and troubleshooting document flow, ensuring smooth data delivery and exception handling.
  • Worked across development, testing, and production environments, ensuring version control, change tracking, and smooth deployments.
  • Documented workflows, mappings, and integration points for audit readiness, and future scalability.
  • Managed and resolved ServiceNow and Jira tickets related to data flow bugs, enhancements, and change requests.
  • Managed user account provisioning, deactivation, and access control within the Infor ERP environment.
  • Created, updated, and tracked user access requests and incidents through Jira and ServiceNow ticketing systems.
  • Troubleshot and resolved user login issues, permission errors, and profile configuration problems.

Education

Master of Science - Computer Science

Texas A & M University
Corpus Christi
05-2025

Bachelor of Science - Information Technology

SRKR Engineering College
Bhimavaram
09-2020

Skills

  • ServiceNow and Jira
  • MS Office
  • End-User Support
  • User account management
  • Software and Hardware Troubleshooting
  • Cisco Jabber
  • Zoom
  • Bomgar
  • Duo
  • VPN support
  • Active Directory management
  • HTML and CSS
  • JavaScript
  • SQL
  • Python

Projects

Third Eye for Blind People (The Device for Visually Impaired)

The main objective of this project is to design a product that is very useful for people
who are blind and who often must rely on others. I developed this project using IoT.

Website to solve real-time problems of the college.

The main objective of this project is to create a website that can handle any problem in our college by just posting the problem on the website. To develop this project, I have used front-end technologies like HTML, CSS, Bootstrap, JavaScript, and SQL for back-end technologies.

Affiliations

  • Volunteered for college enhancement programs in SRKR Engineering College,
    Bhimavaram.

Certification

  • Certified In Android Developer from Scratch Online (Jan 2019 - Feb 2019)
  • Certified in Data Science (Mar 2019 - Apr 2019)
  • Certified In JAVA (Jan 2018 – Mar 2018)

Timeline

Graduate Assistant

Texas A&M University
06.2024 - Current

IT Student Worker

Texas A & M University
09.2023 - 05.2024

Software Engineer

HCL Technologies
02.2021 - 07.2023

Master of Science - Computer Science

Texas A & M University

Bachelor of Science - Information Technology

SRKR Engineering College

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Sugnani Maddukuri