Suha Alkhateeb
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Service Representative
Lighthouse Credit Union
06.2023 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Prevented $30,000 in fraud
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Increased recognition by 40%
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Trained new personnel regarding company operations, policies and services.
Supervisor
Parkside Credit Union
01.2022 - 06.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Completed vault balancing, cash reports, variances, overdrafts, and addressed issues.
- Collaborated with senior management to develop strategic plans for improving branch performance and meeting targets.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and problem-solving initiatives.
- Coordinated community outreach efforts to increase brand awareness while supporting local organizations through charitable events or sponsorships.
- Maintained strong relationships with key clients by addressing their unique banking needs promptly and professionally.
Senior Account Executive
Rock Connections
03.2019 - 01.2022
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Brought in over $300,000 in revenue while managing multiple high-profile accounts.
Bank Teller
Chase Bank
01.2018 - 03.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
Education
Master of Arts - Psychology
Capella University
Minneapolis, MN10.2024
BBA - Business
Strayer University
Washington, DC06.2023
Skills
- Microsoft Teams
- Operational Efficiency
- Customer Support
- Salesforce Analytics
- Problem-solving abilities
- Active Listening
Certification
- Mental Health Care Fundamentals by MedCerts
Languages
Arabic
Native or Bilingual
Timeline
Member Service Representative
Lighthouse Credit Union
06.2023 - 08.2024
Supervisor
Parkside Credit Union
01.2022 - 06.2023
Senior Account Executive
Rock Connections
03.2019 - 01.2022
Bank Teller
Chase Bank
01.2018 - 03.2019
Master of Arts - Psychology
Capella University
BBA - Business
Strayer University
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