Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suha Sanchita

Suha Sanchita

Summary

Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

ModernMD Urgent Care
New York, USA
01.2024 - Current
  • Managed patient scheduling using electronic health record systems.
  • Coordinated communication between medical staff and patients effectively.
  • Maintained accurate patient files, ensuring regulatory compliance.
  • Assisted onboarding of new employees and provided training support.
  • Handled incoming calls, responding to inquiries and directing requests.
  • Organized office supplies and managed inventory for daily operations.
  • Prepared management reports on patient flow and administrative tasks.
  • Collaborated with healthcare providers to streamline operational procedures.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed database systems containing customer contact information.

Administrative Assistant

Global Multi Consulting Firm Inc.
Jamaica, USA
05.2018 - 12.2023
  • Prepared tax returns for clients utilizing ATX software to ensure compliance and accuracy.
  • Facilitated immigration paperwork preparation, guiding clients through the entire application process.
  • Served as liaison between clients and government agencies, ensuring timely and accurate submissions.
  • Assisted in onboarding new employees and provided training support.
  • Handled incoming calls, responding to inquiries and directing requests appropriately.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Patient Care Coordinator

Center's Plan for Healthy Living
Queens, New York
10.2016 - 04.2018
  • Scheduled enrollment and ongoing member visits for field staff, tracking and rescheduling canceled appointments.
  • Handled inbound calls from members, escalating issues to relevant team members when necessary.
  • Generated member correspondence and managed mailings efficiently.
  • Coordinated communication between field clinical staff and members' physicians.
  • Assisted with service preauthorization processes for members.
  • Documented daily calls and adhered to care coordination guidelines, including problems and outcomes.
  • Served as liaison and advocate for members, ensuring effective communication among families, physicians, and care teams.
  • Participated in case round meetings and educational activities to maintain compliance with regulations.

Patient Care Coordinator

Marks Home Care
Rego Park, New York
08.2014 - 09.2016
  • Coordinated home placements for 200 clients, caregivers, families, and healthcare providers (using HHA Exchange).
  • Resolved issues related to CDPAP and PCA cases to ensure effective service delivery.
  • Promoted patient safety by identifying and addressing hazards in clients' homes.
  • Managed incoming calls and online inquiries regarding payroll and patient-caregiver concerns.
  • Familiarized quickly with new client offerings to enhance service quality.
  • Handled high call volumes, directing inquiries to appropriate extensions based on needs.
  • Trained new hires on protocols and best practices for optimal performance.

Education

Associate’s Degree - Business Administration

SUNY Nassau Community College
Garden City, NY

Bachelor’s Degree - Computer Programming and Information Systems

Farmingdale State College
Farmingdale, NY

Skills

  • Proficient in Microsoft Office, EHR, SQL, Python, and Java
  • Billing statement processing
  • Patient registration, outreach, and follow-up
  • Filing and recordkeeping
  • Healthcare documentation
  • Program oversight
  • Training and mentoring
  • Data analysis
  • Scheduling
  • Payment collection
  • Office administration
  • HIPAA protocol adherence
  • Policy compliance
  • HIPAA compliance
  • Insurance verification
  • New hire training

Languages

  • English, Fluent (Reading, writing & speaking)
  • Bengali, Fluent (Reading, writing & speaking)
  • Hindi, Fluent (speaking)
  • Urdu, Fluent (speaking)

Timeline

Administrative Assistant

ModernMD Urgent Care
01.2024 - Current

Administrative Assistant

Global Multi Consulting Firm Inc.
05.2018 - 12.2023

Patient Care Coordinator

Center's Plan for Healthy Living
10.2016 - 04.2018

Patient Care Coordinator

Marks Home Care
08.2014 - 09.2016

Associate’s Degree - Business Administration

SUNY Nassau Community College

Bachelor’s Degree - Computer Programming and Information Systems

Farmingdale State College

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Suha Sanchita