Suhadee Gonzalez
Front Desk Rep
Bethlehem,PA
Summary
Confident and progressive team oriented individual offering 6 years of experience as a front desk receptionist, collection, registration, and customer service in position of increasing responsibility. Possess excellent interpersonal and communication skills to work with the staff and external audience at a wide range of levels. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
Language
2
2
Certifications
10
10
years of professional experience
Work History
Baker Clerk
Publix
Pompano Beach , Florida
12.2017 - 03.2021
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Complied with health and safety codes to protect staff and customers.
- Resolved customer concerns with positive approach and constructive strategies.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Director of First Impressions
Performance Title Loans
Coral Springs , Florida
07.2019 - 04.2020
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Exhibited professionalism and composure in stressful circumstances.
- Showed worth to visitors by giving undivided attention.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Operated multi-line telephone system to independently handle over 50-75 calls each day.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients and updated client records.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Patient Financial Representative
Memorial Regional Hospital Hollywood
Hollywood , Florida
01.2007 - 04.2013
- Accurately reviewed and updated patient and financial information.
- Established financial arrangements for self-pay patients.
- Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors.
- Posted miscellaneous payments to general ledger accounts.
- Helped customers understand and fill out applicable forms.
- Described general insurance regulations and practice insurance contracts to clients.
- Explained payment requirements, accepted payment methods and billing procedures.
- Efficiently posted payments and adjustments in accounting system.
- Negotiated settlements and payment plans.
- Screened patients with financial needs to determine assistance choices.
- Updated accounts with latest patient, payment and insurance information.
- Followed up with patients and families to obtain additional information.
Education
High School Diploma -
05.1999 - 06.1999
You might want to, your GPA here and a brief summary of relevant coursework, awards, and honors
Skills
Management
undefinedCertification
Certified State of Florida Notary
Timeline
Certified State of Florida Notary
01-2020
Director of First Impressions - Performance Title Loans
07.2019 - 04.2020
The National Society of Leadership and Success
12-2018
Baker Clerk - Publix
12.2017 - 03.2021
Patient Financial Representative - Memorial Regional Hospital Hollywood
01.2007 - 04.2013
J. P. Taravella High School - High School Diploma,
05.1999 - 06.1999
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