Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Suhaela Walsh

Cocoa,FL

Summary

Experienced professional with a strong background in operational leadership, HR, and payroll. Proficient in using Kronos, Workday, and Salesforce. Skilled in creating comprehensive training plans, and writing standard operating procedures to ensure consistency and compliance. Demonstrated expertise in payroll processing and maintaining accurate records. Proven track record of participating in a Manager-on-Duty program, effectively resolving guest issues, and overseeing daily operations. Committed to delivering exceptional service and fostering a productive work environment.

Overview

18
18
years of professional experience

Work History

Associate Payroll Specialist

Insperity
Dallas , TX
10.2022 - Current
  • Developed and implemented a comprehensive training program for new Associate Payroll Specialists, significantly enhancing onboarding efficiency and role readiness.
  • Created standardized operating procedures (SOPs) and job aids to ensure consistency, accuracy, and compliance across all payroll functions.
  • Trained and mentored new hires on payroll processing, data entry systems, and internal tools, including Excel, Word, and MS Teams.
  • Processed high volumes of payroll-related data, including new hires, employee changes, and terminations, ensuring accuracy and timely submission.
  • Maintained employee records in a paperless system with meticulous attention to detail, compliance, and data integrity under tight deadlines.
  • Delivered exceptional customer service by responding to client inquiries, coordinating with internal teams, and efficiently resolving issues.
  • Attended regular departmental training meetings to stay current with payroll procedures and best practices.

Human Resources Sr. Scheduling and Payroll Analyst

SeaWorld Parks & Entertainment, Inc.
Orlando, FL
11.2018 - 10.2025
  • Utilized the Kronos System for timekeeping, inputting missing punches, managing benefit time, and processing bi-weekly payroll for over 3,500 employees across three theme parks.
  • Audited timecards to ensure compliance with company policies.
  • Analyzed trends and created reports to assess, implement, and update staffing needs, developed positions for scheduling in the HRIS system, and maintained budget/labor sheets for multiple departments.
  • Created and published weekly schedules in alignment with budget constraints, forecasted attendance, and park operating times.
  • Monitored labor usage and collaborated with area managers to prevent budget overages, identifying opportunities for labor savings, and addressing hiring needs.
  • Served as the primary point of contact for park employees, addressing scheduling issues, and managing call-ins.

Discovery Cove Operations Supervisor

SeaWorld Parks & Entertainment, Inc.
Orlando, FL
04.2014 - 11.2018
  • Provided excellent customer service to all guests, ensuring the safety and privacy of VIP guests.
  • Supervised operations, managing water safety staffing based on attendance fluctuations, while maintaining budget constraints.
  • Assisted Human Resources with hiring for all departments at SeaWorld Orlando Parks, conducting applicant placement interviews (in-person, phone, and observational group interviews).
  • I represented the parks at local career fairs.
  • Participated in the Duty Manager Program, resolving guest issues within company guidelines, overseeing park opening and closing, managing weather related closures or delays, and coordinating daily staffing across all departments.
  • Completed training plans and assisted with certifying lifeguards, tracking monthly and yearly training to stay current with American Red Cross standards.
  • Facilitated park orientation for new hires.
  • Supervised the sanitation of all restrooms, pathways, beaches, and patios by conducting quality inspections, and following up on improvement opportunities.
  • Managed vendor administrative duties, including estimates, quotes, and ordering park supplies.
  • Provided development for all leaders and ambassadors within the department.
  • Acted as a liaison between HR and park ambassadors during employee relations investigations.

Aquatica Aquatics Supervisor

SeaWorld Parks & Entertainment, Inc.
Orlando, FL
02.2013 - 04.2014
  • Supervised all operations within the Water Safety Department at Aquatica, including the facilitation of new lifeguard training programs.
  • Collected and analyzed tube counts throughout the day to ensure efficient dispatch times, and conducted safety checks as part of park opening and closing procedures.
  • Monitored departmental training to ensure compliance with OSHA guidelines, and effectively managed park emergencies.
  • Supervised daily operations of aquatic attractions and staff activities.
  • Coordinated schedule for lifeguards, ensuring adequate coverage at all times.
  • Managed inventory for aquatic supplies, ensuring availability for daily operations.

Discovery Cove Aquatics Assistant Supervisor

SeaWorld Parks & Entertainment, Inc.
Orlando, FL
10.2011 - 02.2013
  • Managed and responded to all park emergencies, ensuring the safety of guests and employees at all times.
  • Created and optimized daily lifeguard rotation schedules, analyzing peak and low attendance to meet park needs effectively.
  • Oversaw the completion of daily opening and closing procedures, ensuring operational efficiency and safety.
  • Led the training and development of on-the-job trainers, providing comprehensive feedback, training, and coaching to enhance their performance.

Discovery Cove Aquatics Lifeguard

SeaWorld Parks & Entertainment, Inc.
Orlando, FL
08.2007 - 10.2011
  • Engaged with guests while proactively preventing and responding to aquatic emergencies, implementing safety guidelines to ensure a secure environment.
  • Maintained American Red Cross certification by attending monthly training sessions, staying current with best practices, and safety protocols.
  • Responded swiftly to emergencies, providing first aid and rescue operations.

Education

Associate of Arts -

Seminole State College of Florida
Sanford, FL

Skills

  • Payroll administration
  • Kronos
  • Data entry
  • Employee record maintenance
  • SOP development
  • Customer service
  • Employee training
  • Report creation
  • Timecard auditing
  • Workday
  • Salesforce
  • Manager on Duty program
  • Regulatory compliance

Timeline

Associate Payroll Specialist

Insperity
10.2022 - Current

Human Resources Sr. Scheduling and Payroll Analyst

SeaWorld Parks & Entertainment, Inc.
11.2018 - 10.2025

Discovery Cove Operations Supervisor

SeaWorld Parks & Entertainment, Inc.
04.2014 - 11.2018

Aquatica Aquatics Supervisor

SeaWorld Parks & Entertainment, Inc.
02.2013 - 04.2014

Discovery Cove Aquatics Assistant Supervisor

SeaWorld Parks & Entertainment, Inc.
10.2011 - 02.2013

Discovery Cove Aquatics Lifeguard

SeaWorld Parks & Entertainment, Inc.
08.2007 - 10.2011

Associate of Arts -

Seminole State College of Florida

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