Suhai Silverio
Brooklyn,NY
Summary
Professional hospitality worker with strong attention to cleanliness, efficiency, and guest satisfaction. Highly reliable team player known for flexibility and adaptability to changing needs. Skilled in maintaining high standards of hygiene and organization. Focused on delivering outstanding results and ensuring welcoming environment.
Overview
6
6
years of professional experience
Work History
Room Attendant
Hilton Garden Inn Hotel
08.2023 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Monitor and check rooms, ensure everything is in optimal condition to welcome new guests.
Room Attendant
Star Hospitality
05.2022 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Responded to guest requests for assistance, toiletries and personal care items.
- Maintained linen cart so that it was neat and organized.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Room Attendant
Cla Commercial Cleaning
07.2021 - 03.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Responded to guest requests for assistance, toiletries and personal care items.
- Maintained inventory of items that were placed in each guest room.
Room Attendant
Green Magic Cleaning
09.2019 - 03.2020
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Responded to guest requests for assistance, toiletries and personal care items.
- Maintained linen cart so that it was neat and organized.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained inventory of items that were placed in each guest room.
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Performed spot-cleaning on furniture stains.
Education
Associate Of Business Administration - Business Administration
Universidad Autonoma De Santo Domingo
Skills
- cleaning expertise
- attention to details
- customer service orientation
- teamwork and the ability to work different shifts
- Housekeeping
- Bed making proficiency
Languages
Spanish
Native or Bilingual
English
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Room Attendant
Hilton Garden Inn Hotel
08.2023 - Current
Room Attendant
Star Hospitality
05.2022 - Current
Room Attendant
Cla Commercial Cleaning
07.2021 - 03.2022
Room Attendant
Green Magic Cleaning
09.2019 - 03.2020
Associate Of Business Administration - Business Administration
Universidad Autonoma De Santo Domingo
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