Suhaib Samha
Kearney,NE
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful settings.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Mr. Paul Younes
2022.08 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Coordinated with vendors for repair and maintenance of hotel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Stored guest valuables in safe and individual boxes for security.
- Monitored hotel's budget and financial records.
Education
Bachelor of Science - Cyber Operations And Warfare
University of Nebraska At Kearney
Kearney, NE12.2025
Skills
- Transportation Information
- Front Office Support
- Report Generation
- Guest Relations
- Safety and Security Procedures
- Registration Processing
- Room Assignments
- Information Protection
- Automated Telephone Systems
- Credit and Cash Payments
- Mail and Packages
- Payment Oversight
- Clerical Duties
- Hospitality Service Expertise
- Reservations
- Guest Services
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
Mr. Paul Younes
2022.08 - Current
Bachelor of Science - Cyber Operations And Warfare
University of Nebraska At Kearney
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