Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Suhaib Tahir

Yuba City,CA

Summary

Experienced with managing clerical functions and optimizing office processes. Utilizes strong organizational abilities to maintain workflow and support team objectives—track record of effective communication and problem-solving in dynamic settings.


Overview

21
21
years of professional experience
1
1
Certification

Work History

Lead Clerk

WinCo Foods
04.2004 - Current
  • As a retail lead Clerk I was responsible for the overall operation of the store, including:
  • Organization
  • Organizing store operations and allocating responsibilities to staff
  • Budget
  • Preparing and controlling the store's budget, aiming for minimum expenditure and efficiency
  • Inventory
  • Monitoring stock levels and purchases, and ensuring they stay within budget
  • Sales
  • Analyzing sales figures, forecasting future sales, and designing and implementing a strategic sales plan
  • Customer service
  • Making sure that their employees provide outstanding customer service, handling any problems or complaints from clients, and settling any internal disputes
  • Communication
  • Communicating with their team, customers, and company representatives, relaying messages, answering questions, solving problems, giving feedback, praising employees, and giving presentations
  • Strategies
  • Developing and implementing store strategies, and encouraging employees to meet sales goals
  • Staffing
  • Interviewing, hiring, and training potential new employees, and managing all employee schedules to ensure the store is properly staffed
  • Other tasks or responsibilities.
  • Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Developed training materials for new hires, fostering a consistent onboarding process for all team members.
  • Processed orders and shipments for customers in a timely fashion, resulting in improved customer retention rates.
  • Conducted regular audits of physical inventory levels to identify discrepancies and make necessary adjustments.
  • Maintained accurate records of employee attendance, facilitating efficient payroll processing.
  • Optimized workflow processes by identifying bottlenecks and implementing solutions to address them directly.
  • Oversaw daily operations within the office, ensuring tasks were completed efficiently and effectively.
  • Mentored junior clerks, providing guidance on best practices and improving overall team performance.
  • Streamlined filing systems by organizing and categorizing documents, enhancing office efficiency.
  • Provided administrative support to executive staff members when needed, demonstrating adaptability and resourcefulness in high-pressure situations.
  • Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
  • Coordinated meetings and events, ensuring all logistics were handled smoothly and successfully.
  • Enhanced communication between departments through the establishment of clearly-defined channels.
  • Ensured strict adherence to company policies while performing routine audits of procedure compliance.
  • Assisted with budget preparation and expense tracking, helping the department maintain fiscal responsibility.
  • Served as point of contact for external vendors, maintaining strong relationships to ensure seamless service delivery.
  • Implemented a new document management system that increased productivity by simplifying access to important files.
  • Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
  • Reviewed reports for accuracy before submission to upper management, ensuring data-driven decision-making processes were based on reliable information sources.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Input data into spreadsheets and databases.
  • Created and maintained detailed records of all office activities.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Purchased and maintained office supplies.
  • Coordinated and scheduled meetings and appointments.
  • Edited and proofread documents for accuracy and completeness.
  • Assisted with onboarding of new employees.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Compiled and analyzed data to produce reports.
  • Supported staff on special assignments and ad hoc projects.
  • Edited documents to keep company materials free of grammar errors.
  • Monitored and tracked budgets and expenses.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Freight Dispatcher

MSP Trucking LLC
03.2020 - 01.2024
  • Receiving and delivering freight to different locations in California, Washington, Idaho, Boise, Oregon.
  • Contributed to revenue growth by identifying opportunities for expanding the company''s client base within the logistics sector.
  • Coached and mentored junior dispatchers, sharing insights and best practices to elevate their performance in managing freight assignments.
  • Maintained detailed records of all dispatched shipments, ensuring documentation was organized and readily available for reference or auditing purposes.
  • Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.
  • Reduced delivery times with strategic route planning, considering factors such as traffic, weather, and driver availability.
  • Collaborated with warehouse teams to ensure accurate and timely loading of shipments onto trucks for transport.
  • Improved driver retention rates through regular communication, feedback sessions, and timely resolution of any grievances or concerns.
  • Developed contingency plans to address unexpected challenges during the shipping process, minimizing disruptions in service delivery.
  • Assisted in the development of departmental budgets by providing accurate forecasts related to staffing needs, equipment requirements, and other resources necessary for successful dispatch operations.
  • Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
  • Supported business development efforts by collaborating with sales teams to provide accurate quotes for prospective clients, highlighting the company''s competitive advantages within the logistics industry.
  • Implemented cost-saving measures by analyzing expenses related to fuel consumption, vehicle maintenance, and other operational aspects of dispatching services.
  • Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
  • Coordinated effectively between clients, carriers, and internal departments to ensure smooth execution of shipments from pickup to delivery.
  • Expedited critical shipments by prioritizing tasks according to urgency levels while maintaining high standards of customer service quality at all times.
  • Streamlined dispatch operations by implementing new software tools to improve tracking and scheduling processes.
  • Increased efficiency by optimizing freight routes and coordinating with drivers on delivery schedules.
  • Monitored industry trends to stay abreast of new technologies and best practices in freight dispatching processes.
  • Scheduled and dispatched drivers to locations in Northern California.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated dispatching of 40 drivers to accomplish daily delivery requirements.
  • Managed a team of dispatchers, providing training, guidance, and support for optimal performance in their roles.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Provided training and guidance to new dispatchers.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Scheduled and organized delivery routes.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Managed customer accounts and invoicing.
  • Received new orders, prepared documentation, and assigned personnel.
  • Tracked and monitored vehicle performance and maintenance.
  • Monitored and tracked dispatch communication systems.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Communicated with customers to provide delivery updates and resolution.
  • Answered phone calls and responded to customer emails.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Assisted in resolving customer complaints and grievances.
  • Utilized customer feedback to improve customer service.
  • Monitored flow of paperwork and directed information to appropriate departments.

Education

Bachelor's Degree - Business Management

Yuba College
Marysville, CA
08.2014

Skills

  • Research
  • Retail Management
  • Computer Networking
  • Purchasing
  • Merchandising
  • Logistics
  • Communication skills
  • Interviewing
  • Business Development
  • Pricing
  • Forecasting
  • Profit & Loss
  • Management
  • Retail Sales
  • Event Planning
  • Negotiation
  • Presentation Skills
  • Sales Management
  • Store Management Experience
  • Sales
  • Microsoft Excel
  • Account Management
  • Tractor-trailer
  • Budgeting
  • Flatbed
  • Writing skills
  • Strategic Planning
  • Computer skills
  • Freight Experience
  • Financial Report Writing
  • Recruiting
  • Microsoft Office
  • Payroll
  • Process Improvement
  • Business Analysis
  • Microsoft Outlook

Certification

  • Driver's License
  • CDL
  • CDL A

Languages

Hindi
Native or Bilingual
Arabic
Limited Working
Punjabi
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Freight Dispatcher

MSP Trucking LLC
03.2020 - 01.2024

Lead Clerk

WinCo Foods
04.2004 - Current

Bachelor's Degree - Business Management

Yuba College

Similar Profiles

CREATE PROFILE