Suhaila Hssayane
Summary
Dynamic and adaptable Certified Phlebotomy Technician with a solid foundation in patient care and medical office protocols gained through experiences at Harlem Eye Associates and Novel Medicine. Excelled in multitasking and teamwork, significantly enhancing patient communication and office efficiency. Proficient in routine venipuncture and familiar with using medical software, embodying a fast learner with exceptional organizational skills.
Overview
3
3
years of professional experience
Work History
Shadowing Student
Harlem Eye Associates
08.2022 - 08.2024
- Observed the main doctor perform regular eye exams
- Learned patient communication skills
- Observed medical office protocol
Certified Phlebotomy Technician
New York Medical Career Training Center
11.2024 - 12.2024
- Learned how to perform routine venipuncture using the correct order of draw
- Learned how to select an optimal vein from the median antecubital area of the arm
- Learned to maintain sterile technique
- Learned the complications of phlebotomy and how to proceed in such case
- Familiarized with HIPAA regulations
Intern
Novel Medicine
01.2025 - 02.2025
- Took patient vital signs
- Performed EKG scans
- Performing routine venipuncture
- Performed capillary sticks
- Filled out paper work such as lab requisitions
- Basic office administration skills
- Basic familiarization with medical software such as Office Hours and Medisoft
- Assisted the main doctor
- Assisted staff members in daily tasks to alleviate workload
- Gain excellent patient communication skills in order to calm and reassure patients, and to diffuse office conflicts
Education
Associate of Science - Science For Health
Borough of Manhattan Community College
New York, NY05-2025
Skills
- Fast learner
- Teamwork and collaboration
- Multitasking
- Organizational skills
- Adaptability
- Excellent communication
- Telephone etiquette
- Administrative tasks
- Problem-solving
Timeline
Intern
Novel Medicine
01.2025 - 02.2025
Certified Phlebotomy Technician
New York Medical Career Training Center
11.2024 - 12.2024
Shadowing Student
Harlem Eye Associates
08.2022 - 08.2024
Associate of Science - Science For Health
Borough of Manhattan Community College
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