Suhailah Abdus-Salam
Stone Mountain,GA
Summary
Versatile administrative and office services professional with over four years of experience supporting daily operations, customer service, front desk coordination, and basic IT and facilities support. Proven ability to manage mailroom logistics, assist with event planning, maintain supply inventory, and provide courteous, responsive support to both in-office and remote staff. Known for a hands-on approach, attention to detail, and strong communication skills in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Contact Service Representative
Internal Revenue Service, IRS
07.2024 - Current
- Supported remote operations through consistent document handling, printing requests, and issue resolution over multi-line phone systems.
- Assisted callers with navigating systems and technical questions, applying calm, professional communication skills to reduce stress.
- Maintained detailed records of all client interactions using internal systems.
- Collaborated with internal teams to ensure correspondence, mail, and file management aligned with agency procedures.
Customer Service Team Lead
Beauty Master
12.2022 - 07.2024
- Oversaw front-end operations, including supply organization, employee break room maintenance, and scheduling.
- Handled POS system issues, assisted staff with basic hardware troubleshooting, and ensured that printers and monitors were functioning.
- Managed incoming deliveries, internal product transfers, and coordinated outbound shipments to vendors and other stores.
- Assisted with hosting company meetings and events, arranging food service, and coordinating meeting spaces.
Academic Support Coordinator
Albany State University
08.2020 - 12.2022
- Provided administrative support for faculty and students, including scanning documents, uploading files, and organizing meetings.
- Managed tutoring center operations and helped coordinate room assignments and AV setup for special sessions.
- Ensured equipment (copiers, printers, laptops) was functional and stocked with necessary materials.
- Supported event planning for workshops and academic forums, including hospitality and materials distribution.
Education
Bachelor of Arts - Psychology
Albany State University
Albany, GA12-2022
Skills
- Office & Facility Operations
- Front Desk & Reception Coverage
- Calendar & Meeting Coordination
- Mailroom & Courier Management
- Basic IT & Equipment Setup (Zoom, AV, Printers)
- Printing, Scanning & Digital File Handling
- Vendor Communication & Supply Ordering
- Internal Event & Hospitality Support
References
References available upon request.
Timeline
Contact Service Representative
Internal Revenue Service, IRS
07.2024 - Current
Customer Service Team Lead
Beauty Master
12.2022 - 07.2024
Academic Support Coordinator
Albany State University
08.2020 - 12.2022
Bachelor of Arts - Psychology
Albany State University
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