Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Suhaily Gonzalez

Jacksonville,FL

Summary

#readytowork Authorized to work in the US for any employer

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front End Lead/Member Services

BJ's Wholesale Club
03.2024 - Current
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Pitch to customers to sign up for BJ's membership.
  • Pitch to customers to apply for BJ's credit card.
  • Answer customers questions they may have about the membership, credit card and about items they would like to purchase.
  • Help customers with returns.
  • Help customers at Frontline self check out.
  • Assist customers at the register.

Collections/Customer Service Representative

TRG Auto Finance, LLC
09.2023 - 02.2024
  • Handling inbound and outbound calls.
  • Collecting payments for customers financed vehicle.
  • Assisting customers scheduling payments.
  • Providing statement history and billing history when requested from customers.

Personal Assistant

Personal Injury Physicians
07.2023 - 09.2023
  • Manage and organize paperwork.
  • Coordinating appointments via email or by phone.
  • Book travel arrangements.

Sales Associate / Notary

UPS STORE #3559
05.2022 - 04.2023
  • Assist customers who need documents notarized.
  • Assist customers with their information when they need to ship out a package.
  • Assist customers with their Amazon or any other drop off packages.
  • Assist customers if their package is lost.
  • Assist customers with any documents that need to be faxed.
  • Assist customers with any documents they need scanned & emailed.
  • Assist some customers when they need assistance opening a mailbox.
  • Answer phones.

Pediatric Dental Assistant

Greenburg Dental and Orthodontics
01.2022 - 04.2022
  • Prepared and organize tools needed by the dentist to work on patients.
  • Assisted Dentist with patients on root canals, remove tooths, and repair fractured teeth.
  • Assisted patients on cleanings, x-rays.
  • Treat patients with cavities and fill ins.
  • Provided advice and instructions on taking care of their gums and teeth.
  • Updated and maintained patient dental records.
  • Overseeing patients check-in procedures.
  • Coding and preparing insurance forms electronically.
  • Santize tools and clean after each patient is done.

Collections Representative III

Citi
01.2019 - 01.2022
  • Handling inbound and outbound calls.
  • Assisting customers scheduling and collecting payments.
  • Providing statement history and billing history when requested from customers.
  • Worked on New Hire Intervention Project (NHI)
  • Listened and graded compliance calls on agents assigned to us.
  • Listened and answered Auto Pay calls.
  • Helped work on NHI Auto Pay taskforce Excel workforce saturations.
  • Worked on Universal Collections Desktop (UCD)
  • Microsoft program to Microsoft suites.
  • Worked on risk fails and pass templates for each month on agents that were assigned to us.
  • Assisted with meetings and taking notes.
  • Sent out daily reports.
  • Open morning team chats.

Customer Service Representative

U.S. Legal Services
12.2017 - 06.2018
  • Handling incoming and outgoing calls.
  • Assisted members when they needed legal counseling.
  • Helped members when they received a citation.
  • Upload citations, matters, documents that belong within the members profile/account.
  • Provided bilingual assistance for Spanish speaking members.
  • Followed the accounts from beginning to end with solving any problems.
  • Answered questions on their statements.

Education

Diploma - Business Administration

Drake Business School
Bronx, NY
06.1999

High school or equivalent - undefined

Christopher Columbus High School
Bronx, NY
06.1998

Skills

  • Administrative Assistant
  • Receptionist (10 years)
  • Scheduling
  • Microsoft Office
  • Microsoft Word (10 years)
  • Powerpoint (10 years)
  • Customer Service (4 years)
  • Microsoft Excel (10 years)
  • Spanish (10 years)
  • English (10 years)
  • Communication skills
  • Bilingual (10 years)
  • Microsoft Outlook (10 years)
  • Cashiering (10 years)
  • Front desk
  • Customer service
  • Cash register
  • Personal assistant experience
  • Dental office experience
  • Experience with children
  • Typing
  • Hospitality
  • Assistant manager experience (1 year)

Accomplishments

  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Resolved product issue through consumer testing.

Certification

Notary Public February 2022 to February 2027

Timeline

Front End Lead/Member Services

BJ's Wholesale Club
03.2024 - Current

Collections/Customer Service Representative

TRG Auto Finance, LLC
09.2023 - 02.2024

Personal Assistant

Personal Injury Physicians
07.2023 - 09.2023

Sales Associate / Notary

UPS STORE #3559
05.2022 - 04.2023

Pediatric Dental Assistant

Greenburg Dental and Orthodontics
01.2022 - 04.2022

Collections Representative III

Citi
01.2019 - 01.2022

Customer Service Representative

U.S. Legal Services
12.2017 - 06.2018

High school or equivalent - undefined

Christopher Columbus High School

Diploma - Business Administration

Drake Business School

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Suhaily Gonzalez