Suhaily Nater Rodriguez
Kissimmee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Consumer Access Specialist
Advent Health Kissimmee
03.2022 - Current
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Trained new staff on registration process, insure all patients are registered in a timely manner.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Guest services/ Train New Hires
- Verify HIPPA
- Verify Insurance Benefits/Collection
Financial Services Representative
FSA,AMSCOTT
08.2021 - 03.2022
- Analyzed financial trends and provided detailed financial reports to management.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Developed financial strategies to optimize use of capital and resources.
- Opening and closing Drawer
- Verifying and Cashing checks
- Western Union sending and receiving
- Utility payments
Cashier
Lowes Home Improvement
01.2019 - 12.2019
- Set up new sales displays each week with fresh merchandise.
- Customer Service
- Welcomed customers and helped determine their needs.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Stocked, tagged and displayed merchandise as required.
- Assisted Customer applying for credit cards
- Bulk and online ordering
Cashier
JCPenney
09.2018 - 01.2019
- Welcomed customers and helped determine their needs.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Stocked, tagged and displayed merchandise as required.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Human Resources Assistant
ABM Aviation
01.2018 - 09.2018
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Coordinated employee training programs to improve productivity and performance.
- Participated in job fairs to recruit new talent.
- Checked references for potential candidates.
- Proven ability to learn quickly and adapt to new situations.
Medical Assistant
Westchester Pediatrics
06.2006 - 03.2016
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Measured patient spirometry.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
GED -
Lehman College of The City University of New York
The Bronx, NY05.2021
Medical Assistant Certificate -
Caliber Training Institute
New York, NY06.2006
Skills
- Medical History Documentation
- Explaining Policy and Procedures
- Spanish Fluency
- Registration and Scheduling
- Customer Support
- Medical Billing
- Customer Service
- Medical insurance
- Insurance Verification
- Payment Collection
- Medical Terminology
Languages
Spanish
Timeline
Consumer Access Specialist
Advent Health Kissimmee
03.2022 - Current
Financial Services Representative
FSA,AMSCOTT
08.2021 - 03.2022
Cashier
Lowes Home Improvement
01.2019 - 12.2019
Cashier
JCPenney
09.2018 - 01.2019
Human Resources Assistant
ABM Aviation
01.2018 - 09.2018
Medical Assistant
Westchester Pediatrics
06.2006 - 03.2016
GED -
Lehman College of The City University of New York
Medical Assistant Certificate -
Caliber Training Institute
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