SUHAIR MAHMOUD
Summary
Professional with over 15 years of experience in Human Resources, Administration, Sales, Marketing, Procurement, and Logistics. Proven track record of delivering exceptional results and driving organizational success. Seeking a challenging opportunity to contribute to a dynamic team and enhance customer engagement with the brand.
Overview
23
23
years of professional experience
Work History
Human Resources Specialist
Commonwealth of Kentucky
Louisville
10.2023 - Current
- Performs professional-level duties as a liaison for human resource-related functions and communicates information between service regions/divisions, the DCBS Commissioner’s Office, and the Office of Human Resource Management.
- Interprets and applies laws, regulations, policies, and procedures to regional/divisional management and/or employees regarding personnel matters. Receives, reviews, and prepares personnel action documents for processing.
- Performs a preliminary review of employee qualifications to determine if the employee meets the established minimum requirements for job classes.
- Provides professional technical level assistance related to employee benefits to regional or divisional management and/or employees; interprets and applies laws, regulations, policies, and procedures. Provides guidance and/or documentation needed for appropriate actions to be taken.
- Provides professional technical level assistance related to employee performance plans, interim reviews, and evaluations. Facilitates evaluation processes to ensure all evaluations are completed timely and are in compliance with regulations, policies, and procedures.
- Completes onboarding of new hires to include providing an overview of the agency, discussing employee benefits, ensuring completion of onboarding documentation (insurance, retirement, tax withholding, I-9, etc.), and providing information for employee self-service.
- Provides professional technical level assistance related to KHRIS time entry and approvals. Run KHRIS time reports to identify time error issues and advise management and/or employees for corrections. Updates and reverts flex schedules and shift premium coding, per policy.
Admin Specialist
Commonwealth of Kentucky
Louisville
06.2023 - 09.2023
- Provides professional administrative support to unit by answering inquiries by telephone, email, written correspondence and in person. Drafts responses to regional management which require the interpretation and application of policies and procedures.
- Enters court data and required case information into TWIST (The Worker's Information System).
- Assists supervisor and frontline workers resolve inconsistencies or inaccuracies. Per agency standards of practice, prepares notification letters for investigations and routinely contacts outside agencies to obtain documentation needed for case files.
- Performs searches of various agency systems and applies knowledge of agency policy, rules and procedures when reviewing information gathered to ensure accuracy.
- Provides professional administrative support by maintaining filing system for the office. Manages archiving confidential agency case files and scans documents into TWIST in accordance with agency policy.
- Performs Random Moment Study duties. Logs and distributes incoming correspondence. Reviews correspondence/reports for accuracy. Assists supervisor track intake assignments.
Customer Client Support
Toshiba Business Solutions
Louisville
03.2023 - 06.2023
- Providing a central communication point for all customer service requests.
- Promptly answering all customer calls, confirming machine location and serial number as well as updated customer information.
- Providing first level technical support where possible and creating service request using information about the nature of service required.
- Identifying service technician assigned, confirming availability of technician and dispatching the service call through the system, following a service call and completing and closing the service ticket.
Customer Service Specialist
Four Seasons Landscaping Co.
Fort Mill
10.2022 - 03.2023
- Handling all customer inquiries and orders through phone in a timely and professional manner.
- Preparing quotes, invoices and other customer-related documents.
- Working with landscaping team to ensure customer orders are completed in a timely manner.
Recruiter
ProgressSoft
Amman
01.2018 - 08.2022
- Developing Job descriptions and posting open positions on Job Boards and Social Media.
- Screening resumes and conducting phone and in-person interviews with candidates.
- Conducting reference and background checks on potential hires.
- Making job offers negotiating salaries.
- Building relationships with Universities, Job Fairs, and other recruitment events to find potential candidates.
Human Resources & Administration Manager
Eon Aligner
Amman
04.2015 - 08.2017
- Establishing the HR Department.
- Creating HR Policies, Procedures, Standards and forms.
- Implementing an HR System and created a systemized employees' data base.
- Correcting and updating the company's situation in terms of Social Security and Labor Law.
- Negotiating and contracting with a new Medical Insurance Company for better benefits for the employees.
- Creating monthly newsletters and arranged monthly employee events to foster positive working environment.
- Developing Recruitment plan and establishing links and partnerships with Universities to hire graduates in Lab Technician specialization.
Human Resources & Administration Manager
Arab Telemedia Group
Amman
06.2014 - 04.2015
- Improving HR policies, procedures and strategy.
- Managing the Admin Team to ensure the Group premises are well maintained to create healthy and safety work place for employees.
- Reorganizing the HR Dept. for better manpower utilization.
Quality & Development Sales Manager
Royal Jordanian Airlines (RJ)
Amman
10.2011 - 02.2014
- Establishing the Quality and Development Section within the Sales Dept.
- Suggesting and implementing the (Piece Concept) for Baggage Handling to facilitate the travel experience.
- Preparing customer satisfaction surveys, business studies and presentations.
- Contributing to Sales Dept. performance through evaluating of current processes and procedures to determine efficiencies and recommending ways to improve processes.
- Preparing clear explanatory documents, circulars and presentations on behalf of the Head of Sales Dept.
- Directly engaged in interviewing and recruiting for Call Center, Sales counters.
- Initiating and developing a new Area Manager Program.
Administration Manager
Royal Jordanian Airlines (RJ)
Amman
07.2009 - 10.2011
- Administrating 1200 employees and all issues related to them.
- Managing all procurement and logistic supplies with a budget over 1million JOD.
- Directly engaged in interviewing and recruiting employees and workers.
- Following up on out-stations administrative and logistical affairs with all concerned Departments.
- Participating and achieving IOSA and ISAGO compliance audits for the Airport Services Dept.
- Built close working relationships with Airport Authorities, Embassies Representatives, vendors and service providers to ensure seamless flow of work.
- Completely reorganized the Admin Section to better have employee utilization.
- Identifying training needs and executing training plans.
Sales & Marketing Coordinator- Commercial Dept.
Royal Jordanian Airlines (RJ)
Amman
02.2006 - 07.2009
- Assisting the UAE Visa Section and handling all travel agents and passengers inquiries as a Call Center Coordinator.
- Assisting the Sales Corporate Section by meeting with new prospect accounts and preparing circulars and newsletters distributed to travel agents and Sales Offices.
- Handling RJ's website and updating information with coordination with IT Dept.
- Event and Conference planning and execution in line with set objectives.
- Providing support for customers, working with them to maintain their accounts.
- Handling customer's issues and overseeing their customer experience.
- Communicating, interacting with peers and colleagues to resolve issues related to customers.
Executive Assistant to VP Airport Services Dept.
Royal Jordanian Airlines (RJ)
Amman
11.2002 - 02.2006
- Actively support the VP Airport Services to ensure excellent service delivery in line with RJ's business strategy, objectives and priorities.
Flight Attendant
Royal Jordanian Airlines (RJ)
Amman
06.2002 - 10.2002
Education
Verified Academic Qualifications -
Verified International Academic Qualifications
03.2023
MBA - Business Administration And Management
University of Jordan
Amman, Jordan07.2016
Bachelor of Arts - Business Administration And Management
University of Jordan
Amman, Jordan08.2000
Accomplishments
- Human Resources & Administration:
- Completely reorganized the HR & Admin Section to support rapid business expansion.
- Initiated revision of outdated internal bylaw, Code of ethics, travel policy and developed HR policies and procedures.
- Marketing & Sales:
- Represented RJ and participated in various conferences and events such as WEF, Oneworld Joining Ceremony and SOFEX.
- Initiated and implemented a new baggage policy to facilitate passenger travel experience.
- Improved the work flow of UAE Visa Section which resulted in delivering a better service and revenue increase.
Proven Customer Focus: - Reduction in passenger complaints by 50% over 12 month's period.
- Cost Reduction.
- Managed 20 contracts per year and saved 10%.
- Stretch Assignments:
- Held 2 roles for a 2 years’ period to ensure business continuity.
- Tools and Process Improvement:
- Enhanced customer complaint process.
- Implemented new baggage policy to facilitate travel experience.
Timeline
Human Resources Specialist
Commonwealth of Kentucky
10.2023 - Current
Admin Specialist
Commonwealth of Kentucky
06.2023 - 09.2023
Customer Client Support
Toshiba Business Solutions
03.2023 - 06.2023
Customer Service Specialist
Four Seasons Landscaping Co.
10.2022 - 03.2023
Recruiter
ProgressSoft
01.2018 - 08.2022
Human Resources & Administration Manager
Eon Aligner
04.2015 - 08.2017
Human Resources & Administration Manager
Arab Telemedia Group
06.2014 - 04.2015
Quality & Development Sales Manager
Royal Jordanian Airlines (RJ)
10.2011 - 02.2014
Administration Manager
Royal Jordanian Airlines (RJ)
07.2009 - 10.2011
Sales & Marketing Coordinator- Commercial Dept.
Royal Jordanian Airlines (RJ)
02.2006 - 07.2009
Executive Assistant to VP Airport Services Dept.
Royal Jordanian Airlines (RJ)
11.2002 - 02.2006
Flight Attendant
Royal Jordanian Airlines (RJ)
06.2002 - 10.2002
Verified Academic Qualifications -
Verified International Academic Qualifications
MBA - Business Administration And Management
University of Jordan
Bachelor of Arts - Business Administration And Management
University of Jordan
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