Hiking
Suhasini Kher
IT Analyst
Bangaluru,Karnataka
Summary
IT Analyst with over 6 years of successful experience in Linux, HTML, Adobe Campaign, Google cloud platform, ITCA, Thingworx and ITIL Management. Recognized consistently for performance excellence and contributions to success in IT industry. Strengths in troubleshooting and handling support operations, backed by training in Java.
Overview
4
4
Languages
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Senior IT Analyst
NCR Corporation
Gurgaon, Haryana
09.2019 - Current
- Working as an IT Analyst responsible for handling operations for multiple Customer Facing Applications.
- Worked on Google cloud platform, created domains and virtual machines using terraform.
- Worked on Azure and tools like ITCA, Github, Axeda, GCSM and ThingWorx.
- Automated some of the manually extracted daily reports using Linux scripting.
- Trained in Azure, Linux and ITIL modules.
- Provided 24 by 7 support for all critical applications for identifying and resolving technical issues raised by clients.
- Functional expertise in dealing with all clientele and business.
- Resolved malfunctions with systems and programs through troubleshooting.
- Delivered in-depth training on ITCA and thingworx, imparting knowledge of best practices for protecting data and minimizing errors.
Associate Consultant
Capgemini
Mumbai, Maharashtra
09.2014 - 07.2019
- Worked as Module lead, responsible for carrying out change-requests by client and resolve incidents well within given SLA.
- Worked on various diagnostic tools like BMC Remedy, Service Café, JIRA, Neolane, Salesforce.
- Responsible for identifying and resolving technical issues using various diagnostic tools.
- Worked on Adobe-Campaign and responsible for Data-Extraction, Data-Monitoring and creating monthly reports for client.
- Worked as Team-Lead, responsible for training the team members for any new updates on the application and providing guidance.
- Responsible for successful creation of Offer-Templates and on-time campaign deliveries to all registered users across 7 International Markets.
- Created and modified Offer-templates using Javascript, HTML and CSS.
- Provided 24x7 on-call support for critical applications like CIM and DNA and trained the team for same.
- Responsible for reducing SLA breaches by 80% for my application and for implementing 5S Lean methodology and Turnaround time method reduction that resulted in enhancing overall efficiency and accuracy of process.
- Worked as Business Analyst for designing strategies and assisting client in product-design.
- Ensured the implementation of Business Continuity Program for smooth running and better liaison between my team and the client. • Raising Corrective and Preventive Actions (CAPA) for quality related issues.
- Basic functional knowledge on SQL, Linux, Postgres and debugging skills to find root causes for issues both standard and custom programs.
- Direct dealing with clients.
- 3 years extensive experience in ITSM, Incident management, Change Management, Request Management
Education
B. Tech. Computer Science Engineering
Guru Nanak Dev University
Amritsar 06.2010 - 06.2014
High School Diploma -
Delhi Public School
Jammu 04.2009 - 04.2010
Skills
Linux
SQL development
Machine learning
Adobe Campaign
Terraform
ITIL best practices
Interests
Painting
Timeline
Senior IT Analyst
NCR Corporation
09.2019 - Current
Associate Consultant
Capgemini
09.2014 - 07.2019
B. Tech. Computer Science Engineering
Guru Nanak Dev University
06.2010 - 06.2014
High School Diploma -
Delhi Public School
04.2009 - 04.2010