Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Suhasini Kher

IT Analyst
Bangaluru,Karnataka

Summary

IT Analyst with over 6 years of successful experience in Linux, HTML, Adobe Campaign, Google cloud platform, ITCA, Thingworx and ITIL Management. Recognized consistently for performance excellence and contributions to success in IT industry. Strengths in troubleshooting and handling support operations, backed by training in Java.

Overview

4
4
Languages
5
5
years of post-secondary education
7
7
years of professional experience

Work History

Senior IT Analyst

NCR Corporation
Gurgaon, Haryana
09.2019 - Current
  • Working as an IT Analyst responsible for handling operations for multiple Customer Facing Applications.
  • Worked on Google cloud platform, created domains and virtual machines using terraform.
  • Worked on Azure and tools like ITCA, Github, Axeda, GCSM and ThingWorx.
  • Automated some of the manually extracted daily reports using Linux scripting.
  • Trained in Azure, Linux and ITIL modules.
  • Provided 24 by 7 support for all critical applications for identifying and resolving technical issues raised by clients.
  • Functional expertise in dealing with all clientele and business.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Delivered in-depth training on ITCA and thingworx, imparting knowledge of best practices for protecting data and minimizing errors.

Associate Consultant

Capgemini
Mumbai, Maharashtra
09.2014 - 07.2019
  • Worked as Module lead, responsible for carrying out change-requests by client and resolve incidents well within given SLA.
  • Worked on various diagnostic tools like BMC Remedy, Service Café, JIRA, Neolane, Salesforce.
  • Responsible for identifying and resolving technical issues using various diagnostic tools.
  • Worked on Adobe-Campaign and responsible for Data-Extraction, Data-Monitoring and creating monthly reports for client.
  • Worked as Team-Lead, responsible for training the team members for any new updates on the application and providing guidance.
  • Responsible for successful creation of Offer-Templates and on-time campaign deliveries to all registered users across 7 International Markets.
  • Created and modified Offer-templates using Javascript, HTML and CSS.
  • Provided 24x7 on-call support for critical applications like CIM and DNA and trained the team for same.
  • Responsible for reducing SLA breaches by 80% for my application and for implementing 5S Lean methodology and Turnaround time method reduction that resulted in enhancing overall efficiency and accuracy of process.
  • Worked as Business Analyst for designing strategies and assisting client in product-design.
  • Ensured the implementation of Business Continuity Program for smooth running and better liaison between my team and the client. • Raising Corrective and Preventive Actions (CAPA) for quality related issues.
  • Basic functional knowledge on SQL, Linux, Postgres and debugging skills to find root causes for issues both standard and custom programs.
  • Direct dealing with clients.
  • 3 years extensive experience in ITSM, Incident management, Change Management, Request Management

Education

B. Tech. Computer Science Engineering

Guru Nanak Dev University
Amritsar
06.2010 - 06.2014

High School Diploma -

Delhi Public School
Jammu
04.2009 - 04.2010

Skills

    Linux

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Interests

Hiking

Painting

Timeline

Senior IT Analyst

NCR Corporation
09.2019 - Current

Associate Consultant

Capgemini
09.2014 - 07.2019

B. Tech. Computer Science Engineering

Guru Nanak Dev University
06.2010 - 06.2014

High School Diploma -

Delhi Public School
04.2009 - 04.2010

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Suhasini KherIT Analyst