Suhay Medina
St. Cloud,Florida
Summary
Results-driven and dedicated professional with a proven track record of effective responsibility management and fostering a supportive environment. Excited to utilize strong organizational, multitasking, and communication skills in a challenging role. Committed to leveraging a diverse skill set, adaptability, and passion for excellence to drive success in a dynamic work environment.
Overview
15
15
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
10.2024 - Current
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Referral Specialist
Orlando Health
12.2023 - 05.2024
- Facilitated the seamless processing of referrals, ensuring accuracy and timeliness in compliance with organizational protocols.
- Proficiently verified insurance benefits for clients, meticulously navigating insurance systems and policies to provide accurate information and facilitate smooth billing processes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted precise and timely data entry, maintaining an error-free database of client information to support effective recordkeeping and reporting.
- Upheld strict confidentiality and compliance standards in handling sensitive patient information, ensuring adherence to HIPAA regulations.
- Adapted to and utilized various scheduling software systems, demonstrating flexibility and a quick learning curve to optimize efficiency in handling diverse client scheduling needs.
- Answered phone calls and messages for 8 physician orthopedic medical facility, scheduling appointments, and handling patient inquiries.
Homeschool Teacher
Self
09.2017 - 11.2023
- Adapted teaching methods and lesson plans to changing student needs.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
Client Relations Specialist
Direct Interactions
09.2012 - 07.2017
- Managed high call volumes efficiently, consistently exceeding performance metrics and maintaining a customer satisfaction rating above 90%.
- Proactively identified and resolved customer issues, demonstrating strong problem-solving skills and a commitment to ensuring positive client experiences.
- Collaborated with cross-functional teams to address customer concerns, providing comprehensive solutions and fostering effective communication across departments.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Office Manager
Eye Drx
03.2010 - 06.2012
- Managed the front desk, addressing patient inquiries, coordinating appointments, and optimizing the check-in and check-out processes to enhance overall patient experience. Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented and maintained electronic health record systems, ensuring accurate and up-to-date patient information while adhering to privacy regulations such as HIPAA.
Education
High School -
Timber Creek High School
Orlando, FL01.2003
Skills
- Fluent in Spanish
- Fluent in English
- Analytical
- Communication
- Detail-Oriented
- Teamwork
- Risk Management
- Adaptability
- Leadership
- Lesson plan implementation
Timeline
Substitute Teacher
Kelly Educational Services
10.2024 - Current
Referral Specialist
Orlando Health
12.2023 - 05.2024
Homeschool Teacher
Self
09.2017 - 11.2023
Client Relations Specialist
Direct Interactions
09.2012 - 07.2017
Office Manager
Eye Drx
03.2010 - 06.2012
High School -
Timber Creek High School
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