Suhayla Monroe
Jersey City,NJ
Summary
Seasoned Executive Assistant provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Solid track record of excellent customer service, problem-solving, and communication skills.
Overview
20
20
years of professional experience
Work History
Executive Administrator
ThoughtSpot, Inc.
Mountain View, CA - Remote
10.2022 - 08.2023
- Supported the SVP, Product Marketing, SVP Corporate Marketing, and VP of Sales, EMEA
- Interacted with and established relationships cross-functionally (Sales, CS, SE, PS, Finance, Eng., Product, HR)
- Submitted and reconciled expense reports
- Handled multiple projects & tasks with positive attitude & follow through
- Boosted employee morale with the coordination of team-building events, recognition programs, and staff celebrations.
- Optimized customer satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases.
- Assisted executives in achieving business objectives with thorough project management support from initiation to completion.
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Enhanced executive productivity by managing calendars, scheduling appointments, and coordinating travel arrangements.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Supported executive decision-making by conducting research, analyzing data, and providing insightful recommendations.
- Maintained a professional work environment by overseeing office space planning, equipment procurement, and facility management.
- Improved communication between departments with the creation of detailed reports and presentations on key initiatives.
- Facilitated successful meetings by preparing agendas, distributing materials, tracking action items, and recording minutes.
- Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
- Planned both internal and external events and staff trainings.
- Served as a trusted advisor to executives providing guidance and support in strategic decision-making.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Drove specification, scheduling, status and review processes.
- Coordinated events and worked on ad hoc projects.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Safeguarded confidential information through the implementation of strict document management protocols and secure filing systems.
EA to the CEO
CREO Family Office Syndicate
New York, NY - Remote
09.2020 - 11.2022
- On behalf of President/CEO, prepared correspondence and other material requiring considerable judgment knowledge of Agency operations; screen, trace, file, retrieve and coordinate all incoming and outgoing correspondence and necessary paperwork directly related to the overall management of the organization
- Represented President/CEO as principal contact for and liaison with internal and external stakeholders
- Liaised with Board of Directors members, including advisory board members, internal staff, external clients, high level executives and on behalf of the President/CEO
- Coordinated all executive level outreach efforts and internal communications with the Executive Team
- Participated in Executive, Board of Directors and Leadership Team meetings through the preparation of agendas, coordinated presentations, taking minutes and general record keeping
- Managed and maintained the schedules for President/CEO, obtained and provided relevant information for scheduled appointments
- Developed presentations to include general preparation, identifying resources, collateral and materials, equipment needs, producing scripts and creating PowerPoint Slides
- Organized and maintained contract, records and other essential documents, archive outdated information in accordance with records management compliance
- Provided administrative support as necessary to assigned members of the Executive Team
- Maintained strict confidentiality standards for all work-related information
- Met professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meeting in an effective and timely manner.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Fostered strong relationships with industry partners to expand business opportunities.
- Established foundational processes for business operations.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Cultivated a positive company culture, promoting employee engagement and retention through tailored initiatives.
Senior Assistant
Federal Reserve Bank of New York
07.2012 - 06.2020
- Supported the Deputy Vice President of Compliance and Ethics, Senior Vice President, and Deputy General Counsel of the Compliance Function
- Maintained multidimensional complex calendar events and created highly effective organized electronic filing system
- Prioritized emails, received incoming calls, schedule staff and board meetings
- Drafted correspondence, conduct online research, provided pickup courier service
- Prepared relevant documentation and assemble collateral material, to be reviewed by and presented by Function Head
- Maintained detail records and minutes
- Screened and routed incoming calls respond to inquiries, requests and faxes
- Follow-up on open items as required
- Typed and formatted detail legal documents
- Accurately track and document all correspondence, events, projects within strict timelines
- Communicated with board members and prepare and organize materials for board of governors and committee meetings
- Coordinated Corporate on-site events approximately 2,000 employees
- Implemented processes and procedures that increased operational efficiency, managed daily functions of the department
- Performed research, data collection, statistic compilation, document generation as necessary to complete special projects
- Managed the executions of events and logistics including, staffing accommodations and production efforts
- Performed all aspects of professional assistance to include scheduling appointments and meetings, booking travel arrangements, managing agendas, handling mail and emails
- Maintained full responsibility for budget and expenses; keep detailed records and receipts
- Managed and process time and expense reports using Concur, American Express and customized firm programs
- Maintained strict confidentiality with sensitive information, financial documents and records
- Liaised between Deputy Vice President, General Counsel and 3,000 member staff
- Collaborated closely with the staff to complete various Compliance projects
- Organized logistics for conference calls, web conferences using Skype, in-house/off-site meetings, and luncheons
- Researched and booked travel arrangements to include hotels, airline tickets, and ground transportation
- Created spreadsheets and enhanced graphic materials for Vice President review
- Organized and compile all reimbursement and payment requests
- Liaised between managers and internal personnel during presentation process
- Researched and compile performance data for quarterly reporting for procurement and Ethics training
- Review procurement and training procedures
- Managed and process time and expense reports using internal expense program
- Conducted proofreading and editing of documents and perform extensive research
- Performed transcription, dictation and document preparation for Archiving and Records Management
- Designed and update intra-departmental database in MS Access and MS Outlook contacts
- Worked directly with Deputy Vice President and Chief of Staff on weekly postings and master reports to facilitate with oversight for all aspects of composition, editing, and preparation of final copy from draft to distribution
- Assisted in training new and existing employees of the Bank's office policies and procedures (e.g., purchasing office supplies, travel arrangements, travel expenses and reimbursements)
- Monitored high volume phone line; directed principal responsibilities to subordinates.
- Managed multiple high-priority projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Facilitated regular staff training sessions to keep employees up-to-date on industry best practices and company policies.
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Spearheaded process improvements initiatives that resulted in increased efficiency, reduced errors, and enhanced overall business performance.
Executive Assistant A
Federal Reserve Bank of New York
07.2007 - 07.2012
- Supported the Executive Vice President, General Counsel of Legal Group
- Provided backup support to the Office of the President
- Organized logistics for conference calls, web conferences using WebEx, in-house/off-site meetings, and luncheons
- Researched and booked travel arrangements to include hotels, airline tickets, and ground transportation
- Managed and maintained complex executive calendars, itineraries, and personal agendas
- Organized and compiled all incoming and outgoing invoices
- Assisted principles and senior executive in areas including travel arrangements and budgets
- Created materials including letters, documents, presentational materials, expense reports, confidential reports, and spreadsheets; implement proofreading and editing of documents and performed extensive research
- Supported Managing Directors for multiple groups within the Investment Banking Division, Trading Floor, Legal Department and Research
- Performed all aspects of professional assistance to include scheduling appointments and meetings, booking travel arrangements, managing agendas, handling mail and email, purchasing/sending gifts, and acting as the main liaison between client and all personal and professional contacts
- Executed extensive travel domestic and international
- Coordinated with appropriate staff to obtain information for the Board of Director meetings
- Maintained an extremely high-level of confidentiality and privacy
- Managed and processed time and expense reports using Concur, American Express and customized firm programs.
Senior Staff Assistant
CBIZ MHM, LLC
01.2004 - 01.2007
- Supported the Vice Chairman, Audit Partner, Senior Sector Manager and Project Manager While providing additional support for the senior account executives
- Organized logistics for conference calls, web conferences using WebEx, in-house/off-site meetings, and luncheons
- Researched and booked travel arrangements to include hotels, airline tickets, and ground transportation
- Created spreadsheets and enhanced graphic materials for client review
- Organized and compiled all incoming and outgoing invoices
- Researched and compiled performance data for analysis and strategic meetings including quarterly reporting
- Managed and processed time and expense reports using internal expense program
- Supported four partners for multiple groups within the International Tax Services group
- Created profit and loss spreadsheets summarizing upcoming and past-due invoices and other expense projections
- Executed extensive domestic and international travel
- Maintained full responsibility for credit card and cash purchases; kept detailed records and receipts
- Maintained an extremely high-level of confidentiality and privacy
- Managed and processed time and expense reports using gt&e
- Heavy Ad-hoc projects.
Education
Bachelor of Science - International Business
State University of New York Empire State College
Saratoga Springs, NY05.2024
Skills
- Project Support
- Staff Management
- Information Confidentiality
- Effective Communication
- Process Improvement
- Data Analysis
- Stakeholder Engagement
- Calendar Management
Software
- Google Suite
- Google Docs
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Concur
- Expensify
- Coupa
- Salesforce
- Oracle
- PeopleSoft
- Slack
- SaaS
- Zoom
- WebEx
- Microsoft Teams
- Asana
- Okta
- NAVAN (Formally Trip Actions)
- Trello
- Lawson
- Agile
Timeline
Executive Administrator
ThoughtSpot, Inc.
10.2022 - 08.2023
EA to the CEO
CREO Family Office Syndicate
09.2020 - 11.2022
Senior Assistant
Federal Reserve Bank of New York
07.2012 - 06.2020
Executive Assistant A
Federal Reserve Bank of New York
07.2007 - 07.2012
Senior Staff Assistant
CBIZ MHM, LLC
01.2004 - 01.2007
Bachelor of Science - International Business
State University of New York Empire State College