Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suhayle Centeno

Brooklyn,NY

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Reliable professional with experience in providing superior customer service and maintenance. Proficient in diagnosing and rectifying mechanical issues, performing preventative maintenance and repairs and adhering to safety protocols.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IPIC/Guest Service

11.2022 - 10.2023
  • Greet Guest
  • Addressed customers complaints and needs
  • Adjust to new POS systems and navigation
  • Processing guest payments
  • Being a source of information to guest on various matters
  • Accommodating guest

Collective Retreats /Host (Seasonal)

10.2022 - 11.2022
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Accommodated guests with children and special needs to promote a comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Notified server after seating parties in section to facilitate prompt service.
  • Offering seating and other special accommodations to customers according to preferences and dining area volume.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to the seating area, furnished menus, and highlighted daily specials.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Explained QR code scanning for electronic menu access.

Mcdonalds/ Crew Member

11.2021 - 06.2022
  • Wiped down tables and equipment, swept and refilled stock.
  • Packed fast food products in approved containers, cups and bags.
  • Upheld high standards of productivity and quality in operations.
  • Interacted pleasantly with guests to deliver quality in operations.
  • Answered customer questions and took orders.
  • Drove team success by quickly completing assigned tasks.

Wingstop/ Cashier

11.2020 - 02.2021
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Operated a cash register, collected payments, and provided accurate change
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Learned roles of other departments to provide coverage and keep the store operational

Man Up Campaign/ Youth Leader

10.2019 - 02.2020
  • Mentored, instructed and supervised participating youths ages 5-12 through collaborative efforts with like minded, creative and inspirational team members
  • Provided homework assistance, academic enrichment and physical activity by following curriculum and materials
  • Promoted positive interactions between volunteers and older youth by strictly following safety guidelines

Education

HeartSaver NY Medical Training Center

Highschool Diploma -

High School of Public Service
06.2021

Skills

  • Team Contributions
  • Active listening
  • Problem resolution
  • Organizational Skills
  • Conflict Resolution
  • Multitasking
  • Sanitation and sterilization
  • Safety
  • Goal-oriented mindset

Certification

  • Phlebotomy Certificate, NHA, 06/19/2022
  • Certificate in NHA Phlebotomy Technician

Timeline

IPIC/Guest Service

11.2022 - 10.2023

Collective Retreats /Host (Seasonal)

10.2022 - 11.2022

Mcdonalds/ Crew Member

11.2021 - 06.2022

Wingstop/ Cashier

11.2020 - 02.2021

Man Up Campaign/ Youth Leader

10.2019 - 02.2020

HeartSaver NY Medical Training Center

Highschool Diploma -

High School of Public Service

Similar Profiles

CREATE PROFILE
Suhayle Centeno