Suheila Alghannam
McKinney,tx
Summary
Results-driven apparel management professional with strong background in inventory control, merchandising, and customer service. Known for fostering team collaboration and adapting to changing needs to drive sales and meet organizational goals. Skilled in staff training, visual merchandising, and strategic planning. Reliable, goal-oriented leader focused on achieving measurable outcomes.
Apparel management professional with proven track record in overseeing retail operations, optimizing inventory, and enhancing customer experiences. Known for fostering strong team collaboration and adapting to dynamic retail environments. Possesses expertise in merchandising, staff training, and trend analysis.
Experienced with overseeing apparel departments to ensure smooth daily operations and exceptional customer service. Utilizes strategic planning to manage inventory and maximize sales. Track record of leading teams through effective training and fostering positive work environment.
Front-end management professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.
Qualified , seeking to leverage extensive experience in managing front-end operations. Proven track record of optimizing customer service and increasing efficiency through effective team leadership. Demonstrated ability to implement strategic initiatives and foster collaborative work environment.
Experienced with leading front-end teams to ensure smooth daily operations and exceptional customer service. Utilizes strategic planning and effective communication to enhance team productivity and store efficiency. Track record of implementing process improvements that drive customer satisfaction and operational success.
Overview
14
14
years of professional experience
Work History
Apparel Manager
Walmart
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Monitored competitor activities, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
- Established open lines of communication between management and staff through regular meetings; addressing concerns promptly led to higher employee morale.
- Assisted customers with sizing issues or style recommendations, delivering personalized shopping experiences that fostered loyalty.
Front Desk Manager
Walmart
01.2012 - 12.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- I was responsible for all cashier staff and front desk staff
- I was responsible for the only in the whole store
- As well as making sure everything moves according to schedule without any problems
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Staff development
- Shift scheduling
- Performance management
- Policy implementation
- Conflict resolution
- Schedule preparation
- Financial management
- Work prioritization
- Coaching and mentoring
- Recruiting and interviewing
- Fashion knowledge
- Store operations
- Product assortment
- Merchandise planning
- Department management
- Employee scheduling
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Apparel Manager
Walmart
01.2021 - Current
Front Desk Manager
Walmart
01.2012 - 12.2020