Suheily Figueroa
Jacksonville,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Operation Manager/HR
Mighty Air Inc
10.2020 - Current
- Hiring and interview processes
- Onboarding and Offboarding
- Managed training and inventory control
- Payroll. Managed compensation, insurance and vacation days within employee benefits programs
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and executed strategic plans for business growth and expansion.
Onboarding Supervisor/HR Executive
Teksystems
10.2018 - 10.2020
- Customer service-assist clients and account managers through phone and email
- Onboarding and Off boarding process
- Ensure accurate and timely entry of candidate's data
- Payroll processing-managed over 150 accounts to be paid timely and accurately as scheduled
- Delegated tasks to team members according to individual strengths
- Collaborated with HR to develop targeted recruitment strategies, resulting in a higher quality talent pool.
Guest Service Sr Team Lead
Target
10.2016 - 08.2018
- Ensure guest needs and complaints were successfully resolved within company Guidelines
- Supervise team members to maximize sales and meet store goals and expectations
- Monitor daily, weekly, monthly sales results and communicate to team and superiors
- Opening and Closing procedures
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Offered training and support to keep team members motivated and working toward objectives.
Shift Manager, Department Manager
Wal-Mart Stores Inc
03.2008 - 10.2016
- Inventory control
- Managed set up for displays for several departments
- Managed daily cash intake by counting out registers and tabulating profits
- Communicated with other shift managers to facilitate continuum of customer service
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Performed opening and closing duties as part of management team and handled cash management.
Education
Associate of Applied Business - Business Administration and Management
University of Phoenix
Tempe, AZ05.2020
Skills
- Bilingual
- Proficient in Excel and Microsoft
- Over 10 years of Leadership Experience
- Communication Skills
- Time Management
Timeline
Operation Manager/HR
Mighty Air Inc
10.2020 - Current
Onboarding Supervisor/HR Executive
Teksystems
10.2018 - 10.2020
Guest Service Sr Team Lead
Target
10.2016 - 08.2018
Shift Manager, Department Manager
Wal-Mart Stores Inc
03.2008 - 10.2016
Associate of Applied Business - Business Administration and Management
University of Phoenix
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