Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Suheily Lozada

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills


Extremely dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.


Friendly caring background with 17 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.


.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Housekeeper

Unlimited Cleaning Palm Beach
03.2018 - 08.2023
  • Disinfected and mopped living spaces sanitary and clean.
  • Cleaned and stocked bathrooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Front Desk Receptionist

Gastro Health Center
08.2021 - 03.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Housing Tech II

The Senator Philip D. Lewis Center Annex
07.2019 - 03.2021
  • Met with housing residents and housing advocate to answer questions, address concerns and clarify policies and procedures.
  • Monitored progress towards service plan goals.
  • Tracked and monitored residents count every hour Log in Return / Log out Exit upon policy standards.
  • Built and maintain strong relationship with residents.
  • Observed safety protocols to minimize accidents, spread of disease, prevent overdose by property check.
  • Maintain confidential patient documentation to prevent data compromise and comply with HIPAA rules and regulations.
  • Collaborate with social worker to support residents .
  • Evaluate residents behavior and report changes to clinical team.
  • Medication AM/PM overlook to each residents prescribed by physician.
  • Transport residents if needed to work from work / hospital.
  • Check Local Jails or hospitals if residents has not report back to living dorm.
  • Make a residents missing report to PBSO.

Customer Service Specialist

Advance Communications Group
11.2014 - 06.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Probing questions
  • Upheld strict quality control policies / procedures during customer interactions.
  • Set up / activate customers accounts.
  • Took payment information and other pertinent information to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Trained new employees line of procedures / policies to maximize team performance.

Certified Nursing Assistant

Fountain View - Senior Living Community
08.2011 - 05.2014
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Doctor's Office Assistant

Women's Priority Healthcare OBGYN
08.2010 - 07.2011
  • Maintained patient confidence and protected operations by keeping information confidential and following HIPAA guidelines.
  • Facilitated patient clinic by greeting and rooming patients.
  • Registered new patients in electronic medical record prior to scheduling appointments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed clinic room inventories and restocked supplies.

Certified Nursing Assistant

Medicana Nursing And Rehab Center
11.2006 - 09.2010
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

Certified Nursing Rehab / Restorative Assistant - Nursing Assistance

Academy For Practical Nursing And Health Occupations
West Palm Beach, FL
11.2006

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
06.2005

No Degree - 3 Years

Wellington High School
Wellington , Fl
12.2004

Skills

  • Polishing Surfaces
  • Quality Control Guideline
  • Good Communication Skills
  • Customer Service and Assistance
  • Special Requests
  • Order Fulfillment
  • Active Listening
  • Sales Expertise
  • Lotus Notes
  • Time Management
  • Employee Training
  • Office Operations
  • Schedule Management
  • Insurance Eligibility Verifications
  • Team Bonding
  • Producing Invoices

Certification

1_ INTRODUCTION TO TORT LAW

Completed : September 29th , 2023.


2_ HIPAA COMPLIANCE

Completed : September 28th , 2023.


3_ CUSTOMER CARE SKILLS AND TELEPHONE ETIQUETTE

Completed : September 28th , 2023.


4_ HEALTH INSURANCE PROTABILITY AND ACCOUNTABILITY ACT ( HIPAA )

Completed : January 14th , 2021.


5_ TRUE COLORS UNITED LEARNING COMMUNITY

Completed : January 14th , 2021.


6_ NALOXONE TRAINING

Completed : February 02nd , 2020.


7_ MENTAL HEALTH STUDIES / SUICIDE , VIOLENT BEHAVIOR AND SUBSTANCE ABUSE

Completed : August 26th , 2021.


8_ SUBTANCE ABUSE PREVENTION PROGRAM

Completed : March 17th , 2016.


9_ HIV / AIDS OVERVIEW FOR ALL HEALTHCARE EMPLOYEES

Completed : February 16th , 2007.


10_ NOTARY PUBLIC UNDERWRITERS , INC.

Completed : November 12th , 2012 .


11_ WHAT IS CORPORATE COMPLIANCE

Completed : February 16th , 2007.


12_ HOSPICE OF PALM BEACH COUNTY PAIN MANAGEMENT

Completed : April 18th , 2007.


13_ MEDICAL ERROR REDUCTION

Completed : August 1st , 2006 .


14_ END OF LIFE ISSUES

Completed : August 1st , 2006 .


15_ DOMESTIC VIOLENCE PREVENTION , RECOGNITION , REPORTING AND INTERVENTION

Completed : August 1st , 2006 .


16_ HIPAA PRIVACY RULE

Completed : August 1st , 2006 .


17_ OSHA

Completed : August 14th , 2006 .


18_ BASIC SKILLS

Completed : August 24th , 2006 .


19_ WORK READNESS

Completed : October 6th , 2006 .


20 _ MEDICATION MANGEMENT

Completed : November 7th , 2006 .


21_ PHLEBOTOMY CERTIFICATION

Completed : November 7th , 2006 .


22_ EKG CERTIFICATION

Completed : November 7th , 2006 .


23_ REHAB / RESTORATIVE ASSISTANT

Completed : November 9th , 2006 .


* Originals copy can be shown upon request .




Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Gastro Health Center
08.2021 - 03.2022

Housing Tech II

The Senator Philip D. Lewis Center Annex
07.2019 - 03.2021

Housekeeper

Unlimited Cleaning Palm Beach
03.2018 - 08.2023

Customer Service Specialist

Advance Communications Group
11.2014 - 06.2018

Certified Nursing Assistant

Fountain View - Senior Living Community
08.2011 - 05.2014

Doctor's Office Assistant

Women's Priority Healthcare OBGYN
08.2010 - 07.2011

Certified Nursing Assistant

Medicana Nursing And Rehab Center
11.2006 - 09.2010

Certified Nursing Rehab / Restorative Assistant - Nursing Assistance

Academy For Practical Nursing And Health Occupations

High School Diploma -

Cornerstone Christian Correspondence School

No Degree - 3 Years

Wellington High School

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