SUHEILY NAVEDO
Wellington
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Extremely dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Friendly caring background with 20 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Research Coordinator
Palm Beach Research Center
West Palm Beach, FL
05.2025 - 11.2025
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Complete all mandatory training / certificates renewals per state guidelines.
- Patient vitals
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Assessed patients’ eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Monitored patient safety throughout clinical trials and reported any adverse events.
Front Desk Patient Coordinator / Medical Data Entry Specialist
Palm Beach Research Center
West Palm Beach, FL
08.2024 - 11.2025
- Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
- Collaborated with other departments to ensure a seamless experience for both new and existing patients throughout their visits.
- Participated in ongoing training sessions to remain current on industry trends and best practices, ensuring the provision of optimal patient care.
- Scheduled patient appointments in respective doctors’ calendars and followed up with reminder phone calls.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
Front Desk Receptionist
Gastro Health Center Jupiter Medical Center
Jupiter, FL
08.2021 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Housing Tech II
The Senator Philip D. Lewis Center Annex
West Palm Beach, FL
07.2019 - 03.2021
- Met with housing residents and housing advocate to answer questions, address concerns and clarify policies and procedures.
- Monitored progress towards service plan goals.
- Tracked and monitored residents count every hour Log in Return / Log out Exit upon policy standards.
- Built and maintain strong relationship with residents.
- Observed safety protocols to minimize accidents, spread of disease, prevent overdose by property check.
- Maintain confidential patient documentation to prevent data compromise and comply with HIPAA rules and regulations.
- Collaborate with social worker to support residents.
- Evaluate residents behavior and report changes to clinical team.
- Medication AM/PM overlook to each residents prescribed by physician.
- Transport residents if needed to work from work / hospital.
- Check Local Jails or hospitals if residents has not report back to living dorm.
- Make a residents missing report to PBSO.
Customer Service Specialist
Advance Communications Group
Boynton Beach, FL
11.2014 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Probing questions
- Upheld strict quality control policies / procedures during customer interactions.
- Set up / activate customers accounts.
- Took payment information and other pertinent information to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Trained new employees line of procedures / policies to maximize team performance.
Certified Nursing Assistant
Fountain View - Senior Living Community
West Palm Beach, FL
08.2011 - 05.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Doctor's Office Assistant
Women's Priority Healthcare OBGYN
West Palm Beach, FL
08.2010 - 07.2011
- Maintained patient confidence and protected operations by keeping information confidential and following HIPAA guidelines.
- Facilitated patient clinic by greeting and rooming patients.
- Registered new patients in electronic medical record prior to scheduling appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed clinic room inventories and restocked supplies.
Certified Nursing Assistant
Medicana Nursing And Rehab Center
Lake Worth Beach, FL
11.2006 - 09.2010
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
Certified Nursing Rehab / Restorative Assistant - Nursing Assistance
Academy For Practical Nursing And Health Occupations
West Palm Beach, FLHigh School Diploma - undefined
Cornerstone Christian Correspondence School
Townsend, GA06.2005
No Degree, 3 Years - undefined
Wellington High School
Wellington, FL12.2004
Skills
- HIPPA / OSHA
- Sales force
- Customer Service and Assistance
- Creo
- Time Manage
- Schedule Management
- Insurance Eligibility Verifications
- Ring Central
- Electronic data capture
- Informed consent
- Study protocols
- Informed consent process
- Documentation requirements
- Research experience
- Participant screening
- Specimen collections
- Specimen handling
- Database organization
- Time management
- Problem-solving
- Multitasking Abilities
- Organizational skill
- Written communication
- Reliability
- Patient education
- Professionalism
Certification
- Stericycle Steri-Safe BBP Training Completed : 13-Aug-2025
- Stericycle Personal Protective Equipment Completed : 13-Aug-2025
- Stericycle DOT Hazardous Materials Training For Regulated Medical Waste & Pharmaceutical Waste Only Completed : 13-Aug-2025
- Novo Nordisk Instruction Pen Injector DV3384_500_Update_27022025 Completed : 30-Jul-2025
- Novo Nordisk Sit-to-Stand Test Instructional Video Completed : 30-Jul-2025
- Novo Nordisk Hand Grip Strength Test Instructional Video Completed : 30-Jul-2025
- Novo Nordisk Hot System eLearning For Site Users_v4 Completed : 30-Jul-2025
- Novo Nordisk ePID Training Completed : 30-Jul-2025
- Novo Nordisk RTSM Training For Site User & Investigators Completed : 30-Jul-2025
- Novo Nordisk Safety Reporting Process Training For Investigators_v1 Completed : 30-Jul-2025
- GSK Site2Test App: Shipment Module Completed : 16-Jul-2025
- GSK Site2Test App: Reporting Module Completed : 16-Jul-2025
- GSK Site2Test App: Prepare Sample Module Completed : 16-Jul-2025
- GSK Site2Test App: Manage Sample Information Module Completed : 16-Jul-2025
- GSK Site2Test App: Log-In Module Completed : 16-Jul-2025
- GSK Site2Test App: Collect Sample Module Completed : 16-Jul-2025
- GSK Site Connect Training For Sites Completed : 16-Jul-2025
- GSK RAMOS NC 2.0 - End User Site Training Module (Version 2) Completed : 16-Jul-2025
- GSK ICH E6 R2 GMP Training For Investigator Site Personnel; (V.4 June2025) Completed : 16-Jul-2025
- GSK BIO-RAD-040-1294-eClinix Version 4.1: Gap Training For Data Entry Assistant (DEA profile) Completed : 16-Jul-2025
- MediData Rave EDC: Clinical Research Coordinators Completed : 10-Jul-2025
- MediData Overview Of The Difference Between Classic Rave & Rave EDC in EDC Completed : 10-Jul-2025
- Portable Fire Extinguishers Completed : 30-Aug-2024
- Hand Hygiene Completed : 30-Aug-2024
- COVID-19 Related Topics Completed : 28-Aug-2024
- Part 2: Personal Protective Equipment: Your Last Line of Defense Completed : 28-Aug-2024
- Steri-Safe: Hazardous Communication Training Completed : 28-Aug-2024
- Part 1: Hand Hygiene Completed : 27-Aug-2024
- Biohazardous Waste Training Completed : 27-Aug-2024
- Mayo Clinic Laboratories - Record Of Training IATA Completed : 26-Jun-2024 Expires 26-Jun-2027
- Stericycle - Safe BBP Training Completed : 26-Aug-2024 Expires 26-Jun-2025
- NIDA Clinical Trails Network - Good Clinical Practices Completed : 26-Aug-2024 Expires 26-Aug-2027
- Fundamental Of Tax Preparation Completed : 06-Nov-2023
- Introduction To Drug & Alcohol Awareness Completed : 07-Oct-2023
- Introduction To Tort Law Completed : 29-Sep-2023
- HIPAA Compliance Completed : 28-Sep-2023
- Customer Care Skills & Telephone Etiquette Completed : 28-Sep-2023
- Health Insurance Profitability & Accountability Act (HIPAA) Completed : 14-Jan-2021
- True Color United Learning Community Completed : 14-Jan-2021
- Naloxone Training Completed : 02-Feb-2020
- Mental Health Studies, Suicide,Violent Behavior & Substance Abuse Completed : 26-Aug-2016
- Substance Abuse Prevention Program Completed : 17-Mar-2016
- HIV / AIDS Overview For All Healthcare Employees Completed : 16-Feb-2007
- Notary Public Underwriters Inc Completed : 12-Nov-2012
- What Is Corporate Compliance Completed : 16-Feb-2007
- Hospice Of Palm Beach County Pain Management Completed : 18-Apr-2007
- Medical Error Reduction Completed : 01-Aug-2006
- End Of Life Issue Completed : 01-Aug-2006
- Domestic Violence Prevention,Recognition,Reporting & Intervention Completed : 01-Aug-2006
- HIPAA Privacy Rules Completed : 01-Aug-2006
- OSHA Completed : 14-Aug-2006
- Basic Skills Completed : 24-Aug-2006
- Work Readiness Completed : 06-Oct-2006
- Medication Management Completed : 07-Nov-2006
- Phlebotomy Certification Completed : 07-Nov-2006
- EKG Certification Completed : 07-Nov-2006
- Rehab - Restorative Assistant Completed : 09-Nov-2006
LANGUAGES
English: Native or Bilingual
Spanish: Native or Bilingual
Timeline
Clinical Research Coordinator
Palm Beach Research Center
05.2025 - 11.2025
Front Desk Patient Coordinator / Medical Data Entry Specialist
Palm Beach Research Center
08.2024 - 11.2025
Front Desk Receptionist
Gastro Health Center Jupiter Medical Center
08.2021 - 06.2023
Housing Tech II
The Senator Philip D. Lewis Center Annex
07.2019 - 03.2021
Customer Service Specialist
Advance Communications Group
11.2014 - 06.2018
Certified Nursing Assistant
Fountain View - Senior Living Community
08.2011 - 05.2014
Doctor's Office Assistant
Women's Priority Healthcare OBGYN
08.2010 - 07.2011
Certified Nursing Assistant
Medicana Nursing And Rehab Center
11.2006 - 09.2010
Certified Nursing Rehab / Restorative Assistant - Nursing Assistance
Academy For Practical Nursing And Health Occupations
High School Diploma - undefined
Cornerstone Christian Correspondence School
No Degree, 3 Years - undefined
Wellington High School