Suheily Suazo-Roman
Haines City,FL
Summary
Energetic Deli Sales Associate known for high productivity and efficient task completion. Skilled in customer service, food safety, and inventory management. Excel at communication, teamwork, and adaptability, ensuring seamless operations and positive customer experiences. Committed to maintaining cleanliness and organization within deli settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Bakery and Deli Sales Associate
Walmart
Kissimmee, FL
06.2022 - Current
- Communicated customer feedback regarding product taste or presentation back to management team.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Worked with fellow sales team members to achieve group targets.
- Placed special orders or called other stores to find desired items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Bakery Team Leader
Walmart
Manchester, CT
07.2015 - 06.2022
- Identified areas where teams could improve their skillset.
- Developed strategies to motivate employees in achieving goals.
- Ensured that deadlines were met by setting realistic goals.
- Collaborated with other departments to ensure smooth operations.
- Resolved conflicts between team members in a timely manner.
- Provided guidance, coaching, and feedback to team members.
- Implemented new processes and procedures as needed.
- Provided technical assistance when needed.
- Participated in budgeting activities to maximize resources.
- Assigned and monitored daily tasks for team members.
- Recruited, trained, and supervised new staff members.
- Trained new employees in proper baking techniques and usage of bakery equipment.
- Performed regular maintenance on ovens, mixers, slicers and other bakery equipment to maintain peak performance levels.
- Implemented cost-saving measures such as reducing waste by reusing trimmings from dough or cake batters.
- Resolved customer complaints promptly and professionally.
- Monitored inventory levels and ordered supplies as needed.
- Ensured that all ingredients used were fresh and of high quality.
- Maintained records of food production and waste for use in inventory control.
- Created attractive displays to showcase baked goods for sale in store windows or counters.
- Kept work area clean according to health department regulations.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Adapted measurements to meet quantity of bakery items being prepared.
Sales Associate
Sam's Club
San Juan, Puerto Rico
04.2013 - 07.2015
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
In Home Sales Specialist
Carico International
San Juan, Puerto Rico
05.2011 - 04.2013
- Resolved customer complaints in a timely manner.
- Identified opportunities for cross-selling products or services within existing accounts.
- Participated in negotiations with vendors for procurement of materials at best prices.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Developed and implemented sales strategies to increase customer base.
- Collaborated with marketing team to develop promotional materials for new products or services.
- Assisted customers in selecting appropriate products based on their individual needs.
- Identified opportunities for upselling additional products or services.
- Generated estimates, quotes, and proposals for customers' projects.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Participated in trade shows and industry events as needed.
- Performed follow-up calls to ensure customer satisfaction.
- Developed and presented customized solutions to customers' individual needs.
- Demonstrated high levels of professionalism when interacting with customers.
- Ensured that all sales goals were met on a monthly basis.
- Attended educational workshops and reviewed professional publications to maintain professional and technical knowledge.
- Traveled locally to customer home and business locations to conduct pre-scheduled consultations.
- Asked open-ended, probing questions to determine customer requirements and expectations.
Education
GED -
Superior Berwind
San Juan, PR06-2005
Associate of Science - RN Nurse
Centro De Estudios Multidisciplinarios
San Juan, PR05-2013
Skills
- Sanitation Standards
- Food Preparation
- Stock replenishment
- Ordering Procedures
- Equipment Operation
- Product Merchandising
- Register operations
- Product Rotation
- Food Running
- Product Sales
- Inventory Control
- Time Management
- Relationship Building
- Client Service
- Verbal/written communication
- Retail Store Operations
- Merchandising knowledge
- Store Opening and Closing
- Sales Pipeline Management
- CRM proficiency
- Sales Presentations
- Sales Training
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Bakery and Deli Sales Associate
Walmart
06.2022 - Current
Bakery Team Leader
Walmart
07.2015 - 06.2022
Sales Associate
Sam's Club
04.2013 - 07.2015
In Home Sales Specialist
Carico International
05.2011 - 04.2013
GED -
Superior Berwind
Associate of Science - RN Nurse
Centro De Estudios Multidisciplinarios