Proficient in Microsoft Office Word, Excel, Powerpoint & Outlook
Suheily Fermaint
Quality Assurance Inspector - Acting Manager
Orlando,FL
Summary
Highly motivated individual with a passion for leading teams. Possesses excellent communication and organizational skills. Experienced in managing daily operations and ensuring customer satisfaction.
Overview
11
11
years of professional experience
1
1
Language
Work History
Quality Assurance Inspector
LGC Global
Orlando, FL
09.2024 - Current
- Communicated with production team members about quality issues.
- Improved production efficiency with timely reporting of inspection results to relevant parties.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
Quality Assurance Inspector
Flagship Facility Services
Orlando, FL
08.2019 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Efficiency and leadership in team setting.
- Passionate about learning and committed to continual improvement.
- Performed visual inspections and non-destructive tests where appropriate.
- Inspected all areas with accuracy, reporting problems or defects quickly.
- Problem solving.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased customer satisfaction through prompt response to requests and concerns, addressing issues thoroughly and efficiently.
- Monitors staff on proper safety procedures as established by OSHA and company requirements
- Completes a daily/shift walk-through of all terminals and concourses to ensure an aesthetically pleasing environment with fully functioning equipment and amenities.
- Ensures that all personnel are properly trained, perform their assigned duties and have proper equipment/supplies to perform their job reporting any issues to managers and supervisors
- Performs all responsibilities while demonstrating outstanding customer service skills as it relates to this function. This includes working within the team as well as with our customer.
- Prepared and submitted accident and injury reports.
Housekeeper Aide
The Gardens At DePugh Nursing Center
01.2018 - 01.2019
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Custodial Lead
Owens Realty Services
Orlando, FL
01.2015 - 01.2018
- Maximized efficiency by removing safety hazards and debris from work areas.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Performed custodial duties to maintain area in clean and habitable condition.
- Increased customer satisfaction by promptly addressing concerns related to facility cleanliness or maintenance issues.
Education
High School Diploma -
C.E.D.E.A.
12.2006 - 12.2006
Sciences in International Tourism&Hotel Management
Sistema Universitario Ana G Mendez - Universidad Del Este
Carolina, PRSkills
Staff Management
Quality Inspections
Safety understanding
Work flow planning
Performance Evaluations
Natural leader
Fluent in English and Spanish
Cleaning Operations oversight
Software
Able to type 45wpm
Able to build and maintain good relations with coworkers and clients
Timeline
Quality Assurance Inspector
LGC Global
09.2024 - Current
Quality Assurance Inspector
Flagship Facility Services
08.2019 - 08.2024
Housekeeper Aide
The Gardens At DePugh Nursing Center
01.2018 - 01.2019
Custodial Lead
Owens Realty Services
01.2015 - 01.2018
High School Diploma -
C.E.D.E.A.
12.2006 - 12.2006
Sciences in International Tourism&Hotel Management
Sistema Universitario Ana G Mendez - Universidad Del Este
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