Suheyb L. Tahlil
Columbus
Summary
Technician-in-training with hands-on experience at EOS IT Solutions, adept in systems maintenance and problem-solving. Demonstrates strong organizational skills and a volunteer-based customer service background. Currently pursuing a degree in Criminology.
Overview
4
4
years of professional experience
Work History
Data Center Technician
EOS IT Solutions
Columbus
08.2025 - Current
- Collaborated with team members to improve operational efficiency and processes.
- Documented procedures for system updates and maintenance activities.
- Ran hardware diagnostics to detect and replace failing parts.
- Hands-on exposure to racking, cabling, decommissioning hardware
- Familiar with ticketing systems, diagnostics, and monitoring tools
- Performed physical server repair including drive swaps, cable patching, and port testing
- Executed patch panel labeling and port tracing for optimal network layout
- Conducted routine hardware diagnostics and replaced faulty components
- Troubleshot technical issues with servers, storage, and network devices.
Youth Leader
Boston Police D.:Girls Reflecting Our World (GROW)
Boston
06.2021 - 08.2025
- Led workshops promoting self-esteem and leadership among young girls.
- Facilitated discussions on community safety and personal responsibility.
- Organized events encouraging positive relationships between youth and law enforcement.
- Collaborated with local organizations to provide resources for youth programs.
- Mentored participants in developing conflict resolution skills and teamwork.
- Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
- Led discussions and facilitated games and activities to demonstrate values and morality.
- Designed and executed volunteer events for entire youth ministry to give back to community.
Volunteer Team Lead
Islamic Society of Boston (ISBCC)
04.2023 - 04.2025
- Organized logistics for large-scale food drives (200+ families served)
- Coordinated supplies, setup, and teardown under timed conditions
- Reinforced teamwork, time management, and community service delivery
- Implemented communication plans to improve member outreach and retention efforts.
- Oversaw program evaluations to ensure alignment with organizational goals and community needs.
- Resolved escalated customer complaints or queries promptly and efficiently.
Volunteer/Gift Shop Cashier/Check-in visitors
Tufts Medical Center
Boston
01.2023 - 02.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Handled customer inquiries, providing prompt and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Monitored access points and ensured safety protocols were followed.
- Assisted visitors with check-in procedures and provided necessary information.
Volunteer: Guest Services + Gift Shop Cashier
Tufts Medical Center
04.2023 - 02.2024
- Supported operations in high-pressure healthcare environment
- Followed strict access protocols for visitor escort and check-in
- Managed retail transactions; tracked inventory at gift shop
- Delivered clear communication across teams
Education
B.A. - Criminology/Criminal Justice
The Ohio State University
Columbus, OH05-2028
Diploma -
Melrose High School
Melrose, MA01.2024
Skills
- Data Center Safety Protocols (ESD, PPE)
- Physical Hardware Handling (racking, labeling, cabling)
- Troubleshooting
- Basic Diagnostics
- Google Workspace
- Ticketing Systems
- Canva (visual comms)
- Fast Learner
- Adaptable
- Excellent Communicator
- Physical Stamina
- Attention to Detail
- Customer service
- Staff assistance
Awards
- ISBCC: Outstanding Volunteer
- GROW: Leadership Award (4x)
- Women2Women Alumni Award 2024
- MOWA: EXTRAOrdinary Women Award 2025
Languages
English
Native/ Bilingual
Somali
Native/ Bilingual
Chinese (Mandarin)
Professional
Timeline
Data Center Technician
EOS IT Solutions
08.2025 - Current
Volunteer Team Lead
Islamic Society of Boston (ISBCC)
04.2023 - 04.2025
Volunteer: Guest Services + Gift Shop Cashier
Tufts Medical Center
04.2023 - 02.2024
Volunteer/Gift Shop Cashier/Check-in visitors
Tufts Medical Center
01.2023 - 02.2024
Youth Leader
Boston Police D.:Girls Reflecting Our World (GROW)
06.2021 - 08.2025
B.A. - Criminology/Criminal Justice
The Ohio State University
Diploma -
Melrose High School
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