SUHROB RAJABIY
Netcong
Summary
Diligent service manager with a strong foundation in managing daily operations and providing effective team leadership. Proven success in optimizing workflows and consistently enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning, driving team performance to achieve desired outcomes.
Overview
5
5
years of professional experience
Work History
Service Manager
Mavis Tire
08.2023 - Current
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Established open lines of communication with team for feedback and suggestions.
- Developed strong relationships with customers, addressing their needs and concerns promptly. Implemented feedback mechanisms to continually improve service delivery and customer satisfaction.
- Analyzed service department performance metrics, including customer feedback, service turnaround times, and technician productivity, to drive data-informed decisions.
- Oversaw inventory levels of parts and supplies, coordinating with suppliers to ensure availability while minimizing costs.
Medical Clinic Receptionist
Canadian Medical
12.2022 - 07.2023
- Optimized provider schedules and patient satisfaction with efficient scheduling
- Comforted patients by anticipating anxieties and effectively answering questions
- Ensured availability of treatment information by retrieving and updating patient records
- Verified financial records and collecting patient charges while filing and expediting third-party claims
- Maintained office inventory and equipment by anticipating supply needs and expediting supply orders
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
Print & Marketing Associate
Staples
01.2022 - 12.2022
- Customer service - assisting customers to create prints such as business cards, banners, flyers, posters etc
- Assisted with packing and shipping packages for customers
- Unloaded shipments and restocked inventory in an orderly and timely fashion
- Data entry on excel, HP Click, and other editing software
- Answered phone calls and provide customer service
- Increased customer engagement through the creation of visually appealing marketing materials.
- Worked closely with graphic designers to conceptualize eye-catching visuals that effectively communicated key messages.
Desk Attendent/Field Worker
Drew University Facilities Management
06.2020 - 01.2022
- Worked in office and assisted with replicating physical documents into digital
- Arranged files and filling out paper work
- Answered phone calls and booked appointments for scaffolding companies
- Unloaded shipments to various locations on campus such as boiler and vent equipment
- Fixed air vents and radiators
- Reference: Director of Facilities Management, Stephanie McCormick (smccormick@drew.edu)
Education
Bachelor of Arts - Psychology
Drew University
Madison, New Jersey06.2022
Skills
- Multilingual: English - Fluent, Uzbek - Fluent, Czech - Intermediate, and German - Intermediate
- Expert in customer service (effective communication and able to diffuse tense situations)
- Cross-Cultural Understanding
- Team leadership
- Sales strategies
- Singing Proficiency
- Theatre - acting, directing and production
- Graphic design (photoshop)
- Data analysis on both MS Excel and SPSS Statistics
- Experienced with Laser and Ink Printers
Languages
German
Full Professional
Uzbek
Native or Bilingual
Czech
Professional Working
Timeline
Service Manager
Mavis Tire
08.2023 - Current
Medical Clinic Receptionist
Canadian Medical
12.2022 - 07.2023
Print & Marketing Associate
Staples
01.2022 - 12.2022
Desk Attendent/Field Worker
Drew University Facilities Management
06.2020 - 01.2022
Bachelor of Arts - Psychology
Drew University
Similar Profiles
Maktari LeverettMaktari Leverett
Alignment Technician/Auto Mechanic at Mavis TireAlignment Technician/Auto Mechanic at Mavis Tire
Jeremmy CayamaJeremmy Cayama
Assistant Store Manager at Mavis Tire Supply Corporate OfficeAssistant Store Manager at Mavis Tire Supply Corporate Office
A.J. GaddisA.J. Gaddis
Mechanic at Mavis TireMechanic at Mavis Tire