Suhua ( Sue ) Li
Brooklyn
Summary
Dedicated medical receptionist with 10+ years of experience in multiple physician practices. Proficient in appointment scheduling, date entry, and multi-line phone systems. Knowledgeable about medical office administration, insurance, medical billing and patient interaction.
Overview
14
14
years of professional experience
Work History
Receptionist and and Medical Billing
MENG KAO TSENG MD LLP
02.2017 - Current
- Managed patient scheduling/rescheduling, check in/out, ensuring efficient appointment flow and minimal wait times.
- Scheduled about 20+ patients per day.
- Assisted with ordering medical supplies
- Improved patient follow-up, reducing missed appointments through effective reminder calls and text messages.
- Managed scheduling patients Colonoscopy/Endoscopy in the hospital and other imaging tests in radiology.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries and concerns promptly, assisted with patients Colonoscopy/Endoscopy's instructions.
- Assisted patients with understanding their insurance plan benefits, medical bills and provided clarification on complex insurance issues.
- Managed multi-line phone system, took messages to physician, answer questions and direct calls to physicians/staffs.
- Managed obtaining Prior - Authorization for Colonoscopy/Endoscopy and CT/MRI
- Trained new staffs on administrative procedures and EMR system, processed claims and appealed claims.
- Processed and submitted medical claims, improving accuracy and reducing claim rejections.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Handled account payment and provided information regarding outstanding balance.
- Collected payments and applied to patient accounts.
- Efficiently processed refunds or adjustments for patients when necessary.
- Produced and mailed monthly statements to patients and assisted with related requests for information and clarification.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
Receptionist
Mott Women Healthcare
10.2015 - 01.2017
- Schedule 30+ patients appointment per day
- Manage high call volumes, took messages, and responded to inquiries from patients and direct calls to staffs/physician.
- Check in/out patients, collect copayment.
- Checked patient insurance, demographic to keep information up to current.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Doctor's Assistant and Receptionist
Bayard Ob/Gyn
01.2015 - 09.2015
- Provided patient care by taking vital signs and reason for visit.
- Maintained cleanliness of exam rooms between patients visits.
- Assisted physicians with patient examinations and procedures.
- Assisted physician in translation.
- Answered phones, took messages, and responded to inquiries from patients.
- Check in/out patients, check insurance and demographic information
- Answered telephone calls to offer office information, answer questions, and direct calls to staff/physicians.
- Scheduled 30-40 patients per day.
Medical Biller and Receptionist
Total Care Medical Center
01.2013 - 12.2014
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated 50+ patients scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to physicians/staffs.
- Processed and submitted medical claims using advanced billing software to ensure timely reimbursements.
- Entered CPT codes and posted EOB.
Teacher's Assistant
Shuang Wen Academy Network (SWAN)
05.2011 - 08.2012
- Enforced school polities to make sure students safety
- Supported teacher by preparing materials, setting up equipment, and organizing supplies.
- Coordinated with teacher in preparing daily activities.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Supported classroom management by facilitating student engagement and maintaining a positive learning environment.
Education
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY12-2013
No Degree - Accounting
Hunter College of The City University of New York
New York, NY12-2015
High School Diploma -
James Madison High School
Brooklyn, NY06-2011
Skills
- Data Entry
- knowledge of Microsoft word, computer, EMR system
- Knowledge of most commercial insurances and Medicaid/Medicare
- Speak English and Chinese (Cantonese and Mandarin)
- Customer service
- Appointment scheduling and medical billing
Timeline
Receptionist and and Medical Billing
MENG KAO TSENG MD LLP
02.2017 - Current
Receptionist
Mott Women Healthcare
10.2015 - 01.2017
Doctor's Assistant and Receptionist
Bayard Ob/Gyn
01.2015 - 09.2015
Medical Biller and Receptionist
Total Care Medical Center
01.2013 - 12.2014
Teacher's Assistant
Shuang Wen Academy Network (SWAN)
05.2011 - 08.2012
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
No Degree - Accounting
Hunter College of The City University of New York
High School Diploma -
James Madison High School
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