Summary
Overview
Work History
Education
Skills
Certification
License
Hobby
Timeline
Generic

Suja Mathew

Heath,TX

Summary

  • Values and service driven professional well-versed in behavioral health operations, quality, clinical, and risk management oversight, strategic planning, and systems analysis.
  • 20 + years of leadership and change management.
  • Joint Commission accreditation and acute inpatient business SME.
  • Strong collaborator with professionals at all levels to drive success.
  • Excellent systems analyst and driver of change and improvement.
  • Consistently recognized and sought out by internal and external customers for collaborative efforts in the development of processes to improve clinical quality.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Filling in as VP of Quality and Risk for Extended

Telecare Corporation
02.2019 - Current


  • Optimized CQI and Risk management processes by identifying inefficiencies and implementing strategic solutions that increased overall efficiency.
  • Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
  • Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
  • Facilitated and directed successful work teams focused on the Avatar 24 X 7 template
  • Monitor, develop, and update corporate policies and procedures to ensure compliance with evolving industry regulations, mitigating potential risks.
  • As Clinical Risk Manager, collaborated with legal, compliance, quality, and operations teams to review and maintain compliance with regulations.

Director of Quality And Risk Analytics

Telecare Corporation
08.2017 - Current
  • Manage organizational clinical risk metrics and report to Board and Executive Committees
  • Manage organizational Loss Run Report for professional liability carrier and insurers
  • Organizational risk management liaison with professional liability counsel on litigation and potential litigation actions and response
  • Lead organizational responses to events and recommend improvements to critical systems and processes
  • Monitor adverse and sentinel event trends to support reduction of organizational risk exposure
  • Lead root cause analyses with internal and external stakeholders
  • Lead projects for organizational priorities involving systems to reduce risk and optimize quality and efficiency
  • Lead Joint Commission survey preparation and compliance for accredited facilities
  • Lead COVID outbreak data monitoring and organizational responses to outbreaks

Regional Director of Operations

Telecare Corporation
12.2014 - 08.2017
  • Regional oversight over multiple Geriatric Psychiatry Distinct Part Psychiatric Units within Acute Medical Hospitals located in Oklahoma, Oregon, Pittsburg, and Texas
  • Interface with healthcare systems in multiple states including Baylor Scott and White Health, Christus Health, Mercy Health, Providence Health, and Heritage Valley Health System
  • Oversight of Inpatient Psychiatric Facility Quality Reporting (IPFQR) Program at all facilities
  • Planning and implementation of policies and process to meet Joint Commission suicide prevention standards
  • Regularly monitor safety issues - fall and ligature risk, and oversee implementation of corrective measures
  • Develop, implement, and monitor business development activities and strategies
  • Create extensive reports for customers highlighting a wide range of marketing efforts to local communities
  • Develop and submit monthly, quarterly, and annual data reports tailored to customer needs and requirements
  • Track and monitor unit budgets and submit variance reports to hospital leadership

Program Director – Baylor Behavioral Health Senior Program

Baylor Medical Center
11.2012 - 12.2014
  • Manage and direct daily operations of inpatient Geriatric Psychiatry unit, which included: Business development and marketing of new service line to a wide range of community facilities and physicians
  • Responsible for Joint Commission accreditation
  • Ensure alignment of admissions and clinical authorizations processes with established fiscal goals.

Center Manager – Seagoville Youth and Family Center

Dallas Independent School District
11.2007 - 11.2012
  • Managed Seagoville Youth and Family Center daily operations, a facility providing counseling, psychiatry, and physical health services to students and their families in coordination with Parkland Health and Hospital System

Assistant Executive Director

Adapt Community Solutions (ACS)
04.2006 - 11.2007
  • Management and oversight of a 24-hour Mobile Crisis Program, responding to the seven-county NorthSTAR area and implementation of Pilot Crisis Program for United Behavioral Health

Administrator

Telecare Corporation
02.2003 - 04.2006
  • Supervisor (Oct 2000–Feb 2003): Day to day operations of 24-hour Mobile Crisis Team for the Seven-County NorthSTAR Service Area.

Education

Master of Science in Gerontology with Specialization in Counseling -

Baylor University

Bachelor of Science in Biology -

Baylor University

Skills

  • Change Leader
  • Analytical and Critical Thinker
  • Risk Manager
  • Strategic Planner
  • Results Driver
  • Policy Developer
  • Quality, Risk Management, and Operational Leader
  • Process Improver
  • Data Analyst
  • Team Builder

Certification

  • Certified Professional in Healthcare Quality, #114643,
  • Six Sigma Lean Black Belt in Healthcare Certification, #8032057

License

Licensed Professional Counselor (LPC), State Board of Examiners of Professional Counselors, #15178, 1998, Present

Hobby

Fishing is my serenity.

Timeline

Filling in as VP of Quality and Risk for Extended

Telecare Corporation
02.2019 - Current

Director of Quality And Risk Analytics

Telecare Corporation
08.2017 - Current

Regional Director of Operations

Telecare Corporation
12.2014 - 08.2017

Program Director – Baylor Behavioral Health Senior Program

Baylor Medical Center
11.2012 - 12.2014

Center Manager – Seagoville Youth and Family Center

Dallas Independent School District
11.2007 - 11.2012

Assistant Executive Director

Adapt Community Solutions (ACS)
04.2006 - 11.2007

Administrator

Telecare Corporation
02.2003 - 04.2006

Master of Science in Gerontology with Specialization in Counseling -

Baylor University

Bachelor of Science in Biology -

Baylor University

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