Suja Ravi Indira

Program Manager- Hi Tech and Media Portfolio

Domain: Hi Tech and Media

Location: Doha, Qatar

Tools and Technologies: Apigee,Mulesoft,Boomi, Workato,MPP,Azure API Management

Duration: Jan 2025-Present

Role: Program Manager

• Middleware and Integration Delivery unit deals with development and Support of IPaaS middleware Technologies like Apigee,Mulesoft,Boomi, WSO2,Worakto,Azure APIM etc. The role of Program Manager includes setting up and driving the Governance from the RFP level till project closure level for multiple projects, yielding the best solution for competitive advantage with delivery excellence in the middleware platform technical stack .Along with delivery excellence and Customer satisfaction , ensure the operational excellence and profit derivation for the organization is a key KPI for this role by working hand in hand with PMO team of the organization for the respective portfolio.

Roles and Responsibilities:

• · Program Manager for the Integration /Middleware Competency of Tech Mahindra
• · Handling multiple projects /programs which require Middleware Integration development/support operations
• · Participate in RFP and Bidding for multiple customer projects /programs
• · Pricing and Deal Creation activities including Gross Margin/Ebidta derivation
• · Procurement Management /Vendor Management
• · Solution Governance for multiple RFPs
• · Automation and AI Capabilities derivation along with Technical Architect
• · Defining the value adds/benefits in terms of Business growth of the portfolio
• · Program Governance and stakeholder Communication Managemen
• Led cross-functional teams to deliver projects on time and within budget.
• Developed and implemented strategic plans to enhance operational efficiency.
• Managed stakeholder relationships to align project goals with business objectives.
• Oversaw resource allocation, ensuring optimal utilization across multiple initiatives.
• Analyzed project performance metrics to identify improvement opportunities.
• Facilitated regular status meetings to track progress and address challenges proactively.

Ooredoo Group-APIGEE Integration and Drupal Developer Portal Integration.

Domain: Telecom

Location: Doha, Qatar

Tools and Technologies: Google Apigee, Azure Devops, Jira,Microsoft MPP ,Drupal ,GitLab

Duration: Oct 2022 - Mar 2023

Role: Project Manager

Scope: Ooredoo Group has 6 operational centers in Middle east and Africa for local operations(Algeria,Oman,Kuwait,Tunisia,Qatar,Maldives and Palestine).Through Apigee Integration of the direct Carrier Billing -the OG was aggregating the business operations across all local centers via API gateway hosted for OG central in Google cloud platform and providing the services as APIs which are commercialized via Drupal Portal(Developer portal) .The scope also involved developing API gateway for OG and developing TMF APIs for the business operations and Implementing the developer portal(Drupal ) for marketing and commercialization of the developed TMF compliant APIs.

Roles and Responsibilities:

• · Scope Analysis
• · Business Case preparation
• · Project Charter preparation
• · Risk Management and response planning
• · Delivery management and Stakeholder Engagement
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Streamlined processes by integrating new tools and technologies for enhanced collaboration.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.

• Company Overview: (Virtusa Payroll)
• (Virtusa Payroll)
• Analyzed business processes to identify areas for improvement and streamline operations.
• Developed comprehensive reports to support data-driven decision-making across departments.
• Collaborated with cross-functional teams to gather requirements and define project scope.
• Conducted market research to inform strategic planning and competitive analysis efforts.
• Facilitated workshops to elicit stakeholder feedback and align project objectives with business goals.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.

• Company Overview: (Starlink Payroll)
• (Starlink Payroll)

• Led cross-functional teams to deliver client solutions, enhancing collaboration and communication.
• Analyzed business requirements to recommend strategic improvements in processes and systems.
• Developed comprehensive project plans, ensuring alignment with client objectives and timelines.
• Implemented best practices for project management, resulting in streamlined workflows and increased efficiency.
• Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
• Managed client relationships, ensuring satisfaction through regular updates and proactive issue resolution.
• Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.

• Company Overview: (Arbitron)
• (Arbitron)