Sujan Pillala
Sunbury,OH
Summary
Dynamic Microsoft Dynamics CRM Developer with proven expertise at Prudential Financial, specializing in C# programming and workflow automation. Successfully led a CRM migration project, enhancing system performance and user adoption. Adept at collaborating with cross-functional teams to deliver scalable solutions that drive business efficiency and improve client engagement.\
Overview
7
7
years of professional experience
1
1
Certification
Work History
Microsoft Dynamics CRM Developer
Prudential Financial
Newark, New Jersey
02.2024 - Current
- As a Microsoft Dynamics CRM Developer at Prudential Finance, I work on enhancing and maintaining CRM solutions to support business operations, improve client engagement, and streamline internal workflows.
Customize and configure Microsoft Dynamics 365 CRM modules to meet business needs. Design and implement automated workflows, business rules, and Power Automate flows to optimize processes. Develop custom plugins and workflows using C# and .NET to extend CRM functionality. Create dashboards and reports using Power BI and native CRM reporting tools for real-time analytics. Integrate CRM with third-party systems (e.g., ERP, marketing tools) using RESTful APIs and middleware. Collaborate with business analysts and stakeholders to gather requirements and translate them into scalable CRM solutions. Ensure system performance, security, and data integrity across all CRM environments. Key Achievement: Successfully led the upgrade and migration of the CRM system to Dynamics 365 Online, reducing system downtime and improving performance and user adoption across departments.
Software/CRM Developer
Momento USA
Newark, New Jersey
04.2023 - 09.2023
- Developed and customized CRM solutions to streamline business operations and client management.
Automated sales and service workflows, resulting in improved process efficiency.
Integrated third-party APIs to enhance CRM functionality and facilitate seamless data exchange.
Designed custom reports and dashboards to provide actionable insights for internal teams.
Collaborated with sales, marketing, and support departments to gather requirements for user-friendly CRM solutions.
Ensured data quality, system security, and compliance throughout all CRM implementations.
Optimized lead conversion workflow, reducing processing time by 30% through automation.
Software/Microsoft Dynamics 365 Developer
Augur Talent Care Pvt Ltd
Hyderabad, telengana
08.2019 - 12.2021
- Led end-to-end development of Microsoft Dynamics CRM 365 CE for comprehensive business support.
Developed custom plugins and workflows alongside JavaScript functions and SSRS reports.
Facilitated integration of CRM with external systems using web services and REST APIs.
Engineered Power Automate flows to drive automated processes in sales, marketing, and service.
Executed requirement analysis, data migration, testing phases, deployment, and user training initiatives.
Collaborated with diverse teams to craft scalable CRM solutions meeting client demands.
Summer Intern
APEPDCL
Visakhapatnam, Andhra pradesh
06.2019 - 07.2019
- Completed summer internship at Andhra Pradesh Eastern Power Distribution Company Limited (APEPDCL) from June 2019 to July 2019.
Gained hands-on experience with power distribution systems and substation operations.
Visited 11 kV/33 kV substations, studying transformers, circuit breakers, and protective devices.
Developed knowledge of real-time load distribution and feeder management techniques.
Examined billing systems and smart metering alongside customer service protocols.
Learned about SCADA systems, energy audits, and methods for loss reduction in networks.
Strengthened comprehension of operational efficiency in large-scale electrical distribution networks.
Intern
Vizag Steel Plant
visakhapatnam, Andhra Pradesh
12.2018 - 01.2019
- Gained hands-on exposure to industrial-scale electrical systems and automation processes.
Observed operation and maintenance of high-voltage substations, motors, and transformers.
Acquired knowledge of power distribution, motor control centers, and SCADA-based automation in steel manufacturing.
Understood integration of electrical safety measures and energy management strategies in high-load environments.
Enhanced understanding of electrical load handling, system protection, and preventive maintenance procedures.
Internship provided practical insights into large-scale electrical infrastructure supporting efficient steel production.
Summer intern
NTPC, National Thermal Power
visakhapatnam, andhra pradesh
06.2018 - 07.2018
- Gained hands-on experience in power generation and plant operations during internship at NTPC.
Collaborated with engineers to understand thermal power plants and energy management systems.
Assisted in analyzing energy consumption patterns, recommending efficiency improvements.
Acquired knowledge of critical safety measures in high-voltage environments and their applications.
Education
Master of Science - Information Technology
Campbellsville University
Campbellsville, KY12-2023
Bachelor of Science - Electrical, Electronics And Engineering
SRM Institute of Science And Technology
Chennai, India05-2020
Skills
- CRM platforms: Microsoft Dynamics 365, Salesforce, Zoho CRM, HubSpot CRM
- Power Platform: Power Apps, Power Automate, Power BI
- Salesforce administration and development: Apex, Visualforce, SOQL, SOSL
- Cloud services: Microsoft Azure, AWS Cloud, API management
- Programming languages: Python, C#, JavaScript, SQL
- Web development: HTML5, CSS3, Reactjs
- Data analytics: SQL Server, Azure SQL, Data visualization tools
- Automation tools: RPA (UiPath), process automation
- Collaboration tools: MS Office 365 Suite, SharePoint, Teams
- Operating systems: Windows, Linux, macOS
Projects
Smart Electric Vehicle Charger ( Scopus Journal Published)
• Integrated charger performance metrics into Dynamics 365/Power BI dashboards, providing client
stakeholders with real-time visibility into energy usage and device efficiency.
• Automated notifications and workflow approvals using Power Automate, reducing maintenance response
time by 25% and improving service reliability.
• Delivered analytics-driven insights to support client decision-making and demonstrate measurable ROI from
smart energy adoption.
Efficient Digital Control & Output Voltage Regulation of PV Panels
• Mapped PV panel output and sensor data to CRM dashboards, enabling clients to track energy
performance, monitor KPIs, and optimize operational efficiency.
• Built automated reporting workflows using Power Automate and Power BI, reducing manual effort by 30%
while enhancing data accuracy.
• Presented insights and performance trends to clients via dashboards, supporting strategic energy planning
and predictive maintenance decisions.
Analysis of Solar Cell Technology
• Created client-facing Power BI reports on solar module efficiency and reliability, supporting investment
decisions and energy optimization strategies.
• Leveraged CRM-integrated analytics to recommend actionable improvements in distributed energy systems,
enhancing overall ROI.
• Generated dashboards and visual insights that improved stakeholder engagement and facilitated adoption
of energy management solutions.
Certification
- Microsoft Dynamic 365 Fundamentals
- Power Platform App Maker Associate
- Salesforce Administrator Essentials
- CRM Analytics Specialist
- Salesforce Platform App Builder
Timeline
Microsoft Dynamics CRM Developer
Prudential Financial
02.2024 - Current
Software/CRM Developer
Momento USA
04.2023 - 09.2023
Software/Microsoft Dynamics 365 Developer
Augur Talent Care Pvt Ltd
08.2019 - 12.2021
Summer Intern
APEPDCL
06.2019 - 07.2019
Intern
Vizag Steel Plant
12.2018 - 01.2019
Summer intern
NTPC, National Thermal Power
06.2018 - 07.2018
Master of Science - Information Technology
Campbellsville University
Bachelor of Science - Electrical, Electronics And Engineering
SRM Institute of Science And Technology
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