Sujana Priya

• Delivered exceptional customer service to a diverse client base, addressing inquiries, and resolving issues related to banking products and services in a timely and efficient manner.
• Assisted clients with account management, including deposits, withdrawals, and transactions, ensuring strict adherence to banking policies and regulatory standards.
• Effectively managed customer complaints, utilizing conflict resolution strategies to achieve positive outcomes, and maintain customer satisfaction.
• Educated clients on digital banking tools and services, driving increased engagement, and promoting the usage of online platforms.
• Collaborated with cross-functional teams to meet departmental objectives, contributing to the continuous improvement of service quality, and overall operational efficiency.
• Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
• Contacted customers with delinquent accounts to solicit payment.
• Maintained a database of account information such as contact information, payment history, and status of collections efforts.
• Ensured compliance with state and federal laws governing debt collection practices.
• Recorded information about status of collection efforts.
• Performed research using online databases to locate missing customer data when necessary.
• Researched legal documents associated with bankruptcy proceedings in order to determine if further action was required.
• Utilized skip tracing techniques when necessary in order to locate customers who had moved without providing updated contact information.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

• Delivered exceptional customer service by greeting customers, taking orders, and addressing inquiries in a friendly, professional manner.
• Prepared and served food and beverages in accordance with company standards, ensuring quality and consistency in every order.
• Maintained a clean and organized work environment, following health and safety guidelines to ensure compliance, and uphold high sanitation standards.
• Operated various kitchen equipment, including coffee machines and food prep tools, while adhering to safety protocols, and maintaining operational efficiency.
• Assisted with inventory management, restocking supplies, and ensuring that products were readily available for customer orders.
• Worked collaboratively with team members to ensure smooth operations during peak hours, maintaining efficiency, and reducing wait times.
• Processed cash, debit, and credit transactions accurately, and handled cash registers with a focus on accuracy and security.
• Contributed to the store’s overall atmosphere by promoting a positive and welcoming environment for both customers and colleagues.
• Upheld high standards of productivity and quality in operations.
• Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Received, processed, and stocked merchandise in accordance with store policies.
• Assisted customers with product selection and ordering process.

Company Overview:

• As a Certified Nursing Assistant (CNA), our program offers hands-on experience in the healthcare field, providing aspiring healthcare professionals the opportunity to work directly alongside registered nurses, and other medical staff.
• During the internship, participants gain valuable, practical skills in patient care, assisting with activities of daily living, and offering essential support to patients across a range of healthcare environments, including hospitals, nursing homes, and clinics.
• This immersive experience allows interns to develop critical competencies in patient care, foster compassion, and enhance their teamwork abilities, key attributes for a successful and fulfilling career in healthcare.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Planned and served meals and snacks to patients according to prescribed diets.
• Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
• Monitored vital signs including blood pressure, pulse rate, respiration rate.
• Took temperature readings orally or rectally as instructed by the RN or MD.
• Provided comfort measures such as back rubs and positioning pillows for added comfort.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

• Company Overview: I was a cashier at Taco Bell, which was located in Manhattan, NY.
• I was responsible for cash handling.
• Greeting customers, processing payments at the checkout counter, and ensuring a smooth and secure transaction experience for our customers.
• Maintaining precise records of all financial activity at the store.
• Provided customers with a detailed and itemized receipt, offering proof of their transaction.
• Assisted customers by carefully bagging their items.
• I was a cashier at Taco Bell, which was located in Manhattan, NY.
• Stocked shelves with merchandise when needed.
• Collected payments and provided accurate change.
• Issued receipts, refunds, credits or change due to customers.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Answered phone calls to assist customers with questions and orders.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Ensured compliance with all safety regulations within the store environment.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Answered customers' questions and provided information on store procedures or policies.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Greeted customers promptly and responded to questions.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Welcomed customers, offering assistance to help find store items.
• Helped with purchases and signed customers up for rewards program.