Sujata Shrestha
Daly City
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
7
7
years of professional experience
Work History
Head of Operations
Zara USA
08.2025 - Current
- Refined processes to enhance operational efficiency and achieve cost reduction.
- Developed and implemented team scheduling based on specific business needs.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Analyzed market trends to inform strategic planning and positioning within the competitive landscape.
- Established quality control measures, resulting in improved product consistency and customer satisfaction.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Managed comprehensive hiring, onboarding, and training programs for new hires to support organizational growth and development.
Operations Manager
Zara USA
02.2024 - 08.2025
- Streamlined inventory management processes, enhancing accuracy and reducing stock discrepancies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented training programs for staff, boosting team efficiency and improving customer service standards.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Executed inventory control and inspection of shipments to ensure seamless operations and reduce workflow gaps.
Floor Supervisor
Zara USA
02.2023 - 04.2024
- Managed daily store operations to maintain high standards of performance and ensure customer satisfaction.
- Developed and implemented training programs to ensure new team members understood store policies and procedures.
- Facilitated effective communication with customers to resolve inquiries and complaints, promoting a positive shopping environment.
- Collaborated with executive team on key initiatives to optimize operational processes and enhance overall efficiency.
Cashier/Sales Associate
ZARA
San Francisco, California
01.2022 - 02.2023
- Operated POS cash register, collected payments and provided accurate change.
- Assisted in the training of new cashiers.
- Communicated with customers daily, provided friendly and courteous service, and answered queries.
- Handled daily transactions and counted the money in cash registers to ensure accuracy.
- Supported the team and other departments when needed, Maintained healthy and friendly relation with co-workers.
- Offered customers the options to make online purchases through iPod sale.
Cashier/Customer Service/Sales Associate
Casa Latina
San Francisco, California
10.2021 - 01.2022
- Maintained a clean and safe work environment.
- Greeted customers promptly and responded to question.
- Processed efficient and accurate cash, check, debit and credit card payment using POS system.
- Scanned items quickly to keep lines moving and reduce overall wait time.
Family Owned Business
Sujata Fancy Store
Kathmandu, Bagmati Province
04.2019 - 07.2021
- Established personal connections with customers, exceeding customer service expectations.
- Promoted business on social media platforms to maximize brand identity.
- Maintained healthy and friendly relation with all the staff.
- Prepared monthly sales financial reports, ensuring accuracy.
Education
Bachelors of Business Administration -
Kings College
Kathmandu, Bagmati Province08.2021
Associate of Science - Biology
Goldengate Int'l College
Kathmandu, Bagmati Province05.2017
Skills
- Customer service, Communication skills, Microsoft Office, Teamwork, Cash Handling, Leadership, Adaptability
Languages
English, Hindi, Nepali
Interests
Fashion, Sports, Music, Movies
Personal Information
- Father's Name: Ram Krishna Shrestha
- Date of Birth: 01/01/2001
- Marital Status: Single
- Driving License: Class C (USA)
- Visa Status: Permanent Residency
Timeline
Head of Operations
Zara USA
08.2025 - Current
Operations Manager
Zara USA
02.2024 - 08.2025
Floor Supervisor
Zara USA
02.2023 - 04.2024
Cashier/Sales Associate
ZARA
01.2022 - 02.2023
Cashier/Customer Service/Sales Associate
Casa Latina
10.2021 - 01.2022
Family Owned Business
Sujata Fancy Store
04.2019 - 07.2021
Associate of Science - Biology
Goldengate Int'l College
Bachelors of Business Administration -
Kings College