Sujata R. Kienno
Milpitas,CA
Summary
Motivated professional with a can-do attitude and 8+ years of experience managing employee benefits, recruiting, payroll, training and onboarding new employees, and HR records that enhance overall organizational operations. Well-versed and successful in capacity building, establishing and maintaining relationships, and handling office changes throughout all levels of an organization. Organized, detail-oriented, and self-motivated personal assistant with extensive office management and clerical experience for more then 2 years. Proficient and energetic organizer with excellent written and verbal communication skills and ability to control inventories, appointment schedules, and customer communications.
Overview
16
16
years of professional experience
Work History
CNA Volunteer
Pleasanton Nursing and Rehabilitation Center
Pleasanton, CA
02.2024 - Current
- Assisted in providing personal care for elderly patients, such as helping with bathing, dressing and grooming.
- Collaborated with nursing staff to ensure the safety of all residents.
- Transported residents to and from activities or appointments using a wheelchair, gaitbelt, hooyer or other medical equipment.
- Assisted in feeding patients who were unable to feed themselves
- Provided emotional support and comfort to residents through conversation and companionship.
- Assisted in changing bed linens and making beds for new admissions.
- Cleaned patient rooms, bathrooms and common areas on assigned units according to established procedures.
- Restocked supplies in patient rooms as needed.
- Maintained accurate records of patient care provided throughout shift.
- Reported any changes in resident condition to appropriate personnel immediately.
- Answered call lights promptly while providing assistance as needed by the resident.
- Responded quickly to emergency situations following proper protocols.
- Helped residents move safely between their beds, wheelchairs or other assistive devices.
- Assisted with recreational activities such as arts and crafts projects or games.
- Supported family members during visits with their loved one by providing information about the facility's policies and procedures.
- Encouraged independence among residents by assisting them with daily living tasks.
- Ensured that all safety regulations were followed while on duty.
- Participated in educational sessions regarding infection control practices and patient rights.
- Provided medication reminders when necessary.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Dutch Content Analyst (Google Search Ads)
Vaco LLC
Santa Clara, CA
07.2020 - Current
- Worked on different Google Projects like Dynamic Search Ads, Google Ads Price Extension, CF EMEA, Favicon Curation, SDN, AIS.
- Undertake an essential role in navigating the structured online advertisement content and campaigns through in-depth data analysis.
- Create content and proofread content for errors.
- Responsible for researching topics for articles and creating outlines, monitoring social media sentiment, conducting experiments, carrying out surveys, and interpreting findings.
- Ensure logical and meaningful extraction of webpage content.
- Import and export data.
- Proactively perform data scrutinization to influence decision-making, magnify productivity, and retain high-quality deliverables.
- Cultivate trusting relations with clients and participate during meetings to relay findings and tactical recommendations.
- Showcase attention to detail while delivering outputs within the allocated time frames to champion organizational vision.
Secretary of Agricultural Research
Ministry of Agriculture – Animal Husbandry & Fisheries
02.2017 - 01.2019
- Researching and organizing data to represent the senior management, which include the minister, directors, executives, and committees.
- Carried out a leadership role in maintaining organizational potency through rigorous management of research, marketing, and processing correspondences, including prioritizing workloads, managing the databases, establishing procedures, and sustaining essential records.
- Work within tight deadlines and manage multiple projects simultaneously while maintaining exceptional attention to detail.
- Being the point of contact for general communications.
- Keeping confidential information and handling sensitive information.
- Facilitating communications within an office and fielding interactions with the public.
- Performed a variety of administrative duties, including planning and scheduling meetings, making travel arrangements, handling memos, reports, invoices, answering phones, taking and delivering messages, writing memos, making copies, faxing documents, and greeting visitors.
- A fast-paced environment providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies.
- Efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work.
- Filing and record keeping principles and procedures.
- Safeguarded vigorous compliance with the governmental and company regulations to meet timeliness and standard goals.
- Led the coordination of the research and departmental activities while interfacing with service levels to achieve ceaseless efficacy.
- Collaborated actively with diversified service levels to coordinate tasks and partake in the continuity of operational productiveness.
- Using technical tools and software such as the Microsoft Office Suite, especially text processing software and Excel spreadsheets.
Politician
VHP
01.2010 - 01.2019
- I am a confident, articulate and multi-faceted Politician who is well-respected by the electorate in my native Ward and beyond. Being heard and making a difference; those are the reasons I wanted to get into politics since I was a teenager in college. My passion for social justice, making a tangible difference in the community and resolving people’s problems makes me the ideal candidate for a demanding position.
- Performed various functions within VHP as Secretary of the Youth Council, Member of the Media Committee, Member of the Bureau of the Chairman & President of Suriname, second Secretary of th Agriculture Council, Member of the Election Committee and Member of the Advisory Council.
- Assist with preparing and briefing materials for the VHP chairman/president of Suriname.
- Hosted many political staged events, conference, conventions as a Master of ceremonies.
- Liaising with local officers to tackle issues affecting the community, such as housing, social services, schools, the environment and transport.
- Advised on policy and procedural matters and undertook follow-up work.
- Developed and maintained effective information management system, using ICT and other available resources, in order to deliver a comprehensive and accurate information service.
- Visiting residents, inquiring about their problems and offering solutions.
- Represent the VHP on different forums to inspire, inform, and engage the public.
- Bringing up constituents issues during board meetings.
- Campaigning on behalf of my party during election time.
Journalist
Freelance-writers
07.2009 - 01.2019
- Researching and writing informational news articles and stories about real events using a fair and unbiased perspective.
Sarnami Teacher
Caribbean Education Institute Suriname
07.2018 - 12.2018
- Instructed the Sarnami language per set institutional curriculum while engaging with students professionally to meet the learning objective.
Dispatcher
SHA
02.2016 - 09.2018
- Highly focused and dependable Dispatcher with a superb record of management customer service for a variety of institutions. Adept at multitasking and prioritizing in a high-pressure work environment. Excellent communicator in crisis situations for a wide variety of diverse populations.
- Monitors personnel or equipment locations and utilization to coordinate service and schedules.
- Proven to schedule and dispatch workers, work crews, equipment, or service vehicles. Multitasked in interfacing with multiple calls virtually simultaneously. Effectively balances competing priorities in fast-paced, client-facing environments.
- Records and maintains files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Supervised the route and status of field units to prioritize their daily schedule.
News Anchor
RBN
03.2017 - 07.2018
- Research local community, state, national and international current events
- Meet with the news director, reporters and other news anchors to be briefed on the day’s news
- Collaborate with the news director to choose stories to broadcast considering audience preferences
- Organize the news to present the most interesting pieces first
- Revise scripts and prepare to deliver them on-air
- Ensure late-breaking news is added to newscasts
- Engage in commentary
- Interview guests and other members involved in particular stories
- Introduce news correspondents reporting on scene and ask them relevant questions
- Comply with the moral code of the journalistic profession
- Keep abreast of news developments by studying papers, attending events, etc.
- Stay in contact with industry professionals
Supervisor
SUBWAY®Restaurants
01.2015 - 02.2018
- Spearheaded the day-to-day operations of the franchise store and exhibited a variety of duties such as employee engagement, recruiting and training staff, customer service, policy and procedure implementation, and sustaining a top-notch performance to achieve set goals.
- Professionalism, patience, and a “people-first” attitude.
- Communicative, persuasive, is polite, patient, conscientious, and loyal.
Human Resources Officer & Recruiter
Ministry of Agriculture – Animal Husbandry & Fisheries
08.2010 - 01.2017
- Adroitly supplied top-notch support in fulfilling HR-related functions, including staffing, training, performance assessment, and employee engagement and counseling, while demonstrating comprehensive expertise in superintending the recruitment and on-boarding process
- 8+ years of progressive experience in Human Resources management supporting a global and matrix organization
- Demonstrated experience exhibiting strategic leadership skills
- Ensure alignment to regional and global Human Resources strategies, and to local, state and federal regulatory requirements
- Ability to deal with uncertainty and ambiguity
- In charge of planning, developing and implementing new and revised compensation programs, policies and procedures
- Coordinated the Human Resources Department to execute organization-wide strategies and objectives
- Strong analytical skills, to include expert understanding of HR-related KPIs, and the ability to effectively communicate those
- Supported Supervisors regarding the care, development, performance, motivation and contribution of the workforce
- Oversees the hiring, on-boarding & off-boarding, managing payroll, review and employment termination processes
- Maximized the usage of key performance indicators (KPIs) to identify the areas of improvement and impact team growth
- Rendered extensive assistance in manufacturing and implementing approaches for the hiring and coaching procedures of the department while strictly adhering to the regulatory laws and organizational policies to amplify team performance
- Handled the maintenance of records and maneuvered the job postings and value proposition to bolster the recruitment aspect.
Administrative Clerk
Banana Industry
02.2009 - 08.2009
- Skillfully functioned in concluding a multitude of office and administrative functions, including managing the correspondences, conducting data entry, organizing the documents, and answering questions, while liaising with departmental levels to establish overall effectiveness.
Transaction Processing Clerk
RBC Bank
07.2008 - 01.2009
- Aptly lead the oversight of payments, penalties, and expenses while executing processes, verification, and reconciliation to drive success.
Security Supervisor
Mozart
08.2008 - 08.2008
- Oversees the daily workflow, schedules, and assignments of security staff including security guards and desk clerks.
- Establishes, monitors and implements policies and procedures to identify, prioritize and resolve security problems and to ensure the remote monitoring systems are operating efficiently.
- Respond to emergency needs by contacting local fire, police, or emergency services for assistance.
- Responsible for maintaining and monitoring CCTV system.
- Promote and maintain a high level of security associate performance, morale and loss prevention awareness.
- Rapidly escalate intrusions or other security concerns to Security management.
Call Center Customer Service Representative
Sur Calls
01.2008 - 06.2008
- Inbound & Outbound Calls
- Played an integral role in receiving and administering calls while implementing innovative practices to contribute to business efficiency.
Education
Security Guard Card | BSIS
McGrew And Associates Inc.
09.2023
POST Entry-Level Dispatcher Test Battery
The Academy (Coyote Valley Campus)
San Jose, CA07.2023
Certified - Introduction To Medical Terminology
Alison
04.2023
Certified - Basic Life Support - BLS
National CPR Foundation
04.2023
Certified - CPR / AED / First-Aid
National CPR Foundation
04.2023
Diploma - Human Resources (HR)
Alison
04.2023
Certified - SAFE Core Mortgage Loan Originator
Learn Mortgage
03.2021
Certified - CA-DFPI SAFE State
Learn Mortgage
03.2021
Certified - Human Resource Consultant
IAP Career College
01.2021
Certified - Agricultural Produce Processing & Export
Shandong Foreign Trade Vocational College, The National Institute For Entrepreneurship And Small Business Development
11.2018
Certified - International Trainers Training
The National Institute For Entrepreneurship Noida
05.2018
Bachelor of Business Administration - Human Resources Management
FHR School of Business
Suriname04.2016
Skills
- Strategy Planning & Execution Human Resources Management Administrative & Dispatching Management Recruiting & Networking Global Talent Acquisition Client Service Life Cycle Project Management Cash Flow Management Data Analytics Correspondence Management Marketing Management Market Research Reports Generation & Documentation Regulatory Policies Law & Safety Compliance Relationship Management Community Building Productive Partnerships & Supervision Cross-Functional Collaboration Technical Writing Written/Verbal Communications Ability to Source Candidates Technical Specialty Internet, SPSS, Accountview, Facebook, Twitter, Microsoft Office Suite Problem Identification Text Writing Fact Checking Reporter Supervision Deadline Attainment
Languages
English
Professional
Dutch
Native/ Bilingual
Hindi
Professional
Punjabi
Professional
Spanish
Limited
Timeline
CNA Volunteer
Pleasanton Nursing and Rehabilitation Center
02.2024 - Current
Dutch Content Analyst (Google Search Ads)
Vaco LLC
07.2020 - Current
Sarnami Teacher
Caribbean Education Institute Suriname
07.2018 - 12.2018
News Anchor
RBN
03.2017 - 07.2018
Secretary of Agricultural Research
Ministry of Agriculture – Animal Husbandry & Fisheries
02.2017 - 01.2019
Dispatcher
SHA
02.2016 - 09.2018
Supervisor
SUBWAY®Restaurants
01.2015 - 02.2018
Human Resources Officer & Recruiter
Ministry of Agriculture – Animal Husbandry & Fisheries
08.2010 - 01.2017
Politician
VHP
01.2010 - 01.2019
Journalist
Freelance-writers
07.2009 - 01.2019
Administrative Clerk
Banana Industry
02.2009 - 08.2009
Security Supervisor
Mozart
08.2008 - 08.2008
Transaction Processing Clerk
RBC Bank
07.2008 - 01.2009
Call Center Customer Service Representative
Sur Calls
01.2008 - 06.2008
Security Guard Card | BSIS
McGrew And Associates Inc.
POST Entry-Level Dispatcher Test Battery
The Academy (Coyote Valley Campus)
Certified - Introduction To Medical Terminology
Alison
Certified - Basic Life Support - BLS
National CPR Foundation
Certified - CPR / AED / First-Aid
National CPR Foundation
Diploma - Human Resources (HR)
Alison
Certified - SAFE Core Mortgage Loan Originator
Learn Mortgage
Certified - CA-DFPI SAFE State
Learn Mortgage
Certified - Human Resource Consultant
IAP Career College
Certified - Agricultural Produce Processing & Export
Shandong Foreign Trade Vocational College, The National Institute For Entrepreneurship And Small Business Development
Certified - International Trainers Training
The National Institute For Entrepreneurship Noida
Bachelor of Business Administration - Human Resources Management
FHR School of Business
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