Sujatha Gosu

• Conducted market research to identify trends and adjust business offerings.
• Managed daily operations, ensuring seamless functionality across all processes.
• Developed marketing strategies that increased customer acquisition and improved brand visibility.
• Built strong supplier relationships to negotiate favorable terms and pricing.
• Supervised and trained staff on customer service standards and operational procedures.
• Engaged with customers to assess needs and finalize purchase orders.

• Conducted market research to identify new opportunities for growth.
• Developed business from ground up and prepared records and operations for smooth handover to new owners.
• Identified and recruited staff members, including managers and sales personnel.
• Mentored and trained new hires on sales techniques and customer service procedures.
• Participated in trade shows, conventions, and other events related to industry promotion.

Resolved L1 and L2 tickets while monitoring systems to ensure operational efficiency.

Trained over 20 new team members on ticket resolution processes and monitoring practices.

Managed incident tickets, conducting root cause analysis and documenting solutions in Remedy.

Supported service desk functions for 10 applications using Java, Mainframe, SAP, and web tools.

Conducted status reporting for management, including backlog and quality tracking reports.

Ensured compliance with corporate standards during all support activities.

• Training MS. office,C and C++ and CoreJava
• Spoken English Course
•