Sujeni Celeste Williams
St. Thomas,USA
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
16
16
years of professional experience
Work History
Patient Care Technician, Emergency Department
John Hopkins Hospital
Baltimore, MD
11.2020 - Current
- Assisted nurses and doctors with patient care by taking vital signs, administering medications, providing wound care, and collecting specimens.
- Performed EKGs on patients to monitor heart rate and rhythm as requested by physician or nurse.
- Provided emotional support to patients and families during times of distress in the Emergency Department.
- Maintained accurate records of patient medical histories, treatments, and test results in accordance with hospital policies.
- Restocked supplies and cleaned equipment between patients.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
Customer Service Representative
Social Security Administration, SSA
Baltimore, MD
08.2021 - 02.2022
- Received incoming calls through SSA's National 800 number and conducted interviews to determine the nature of the call and provided information on SSA laws, rules and regulations, and Medicare Insurance Programs
- Obtained information in order to determine eligibility for programs administered by SSA; and used automation tools to access and update information about claims or potential eligibility.
Patient Care Technician, Emergency Department
Saint Peters University Hospital
New Brunswick, NJ
09.2019 - 10.2020
- Assisted nurses and doctors with patient care by taking vital signs, administering medications, providing wound care, and collecting specimens.
- Conducted triage assessments on incoming patients to determine priority of care based on severity of condition.
- Transported critically ill patients from the ER to Intensive Care Units or operating rooms for further treatment.
- Assisted patients with activities of daily living including bathing, dressing changes, ambulation assistance and positioning in bed, chair, strher.
Customer Service Representative
Social Security Administration, SSA
Queens, NY
10.2018 - 04.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Patient Care Technician, Emergency Department
Saint Michaels Hospital
Newark, NJ
11.2016 - 09.2018
- Provided patient care by taking vital signs, blood glucose levels, height and weight measurements.
- Assisted physicians with medical procedures such as wound dressing changes and suture removal.
- Performed ECG's, EKG's, and other tests under the supervision of a nurse or physician.
- Monitored patients' conditions by observing physical and mental status, intake and output levels, and exercise tolerance.
- Collected samples for lab testing including urine specimens, throat cultures, sputum specimens, and stool specimens.
Patient Care Technician, Emergency Department
Meritus Medical Center
Hagerstown, MD
02.2016 - 07.2016
- Provided patient care by taking vital signs, blood glucose levels, height and weight measurements.
- Collected samples for lab testing including urine specimens, throat cultures, sputum specimens, and stool specimens.
- Monitored patients' conditions by observing physical and mental status, intake and output levels, and exercise tolerance.
- Documented patient information accurately in electronic medical records system according to HIPAA guidelines.
- Maintained a clean environment in the Emergency Department by cleaning equipment after use and restocking supplies when necessary.
Certified Nursing Assistant
Frederick Memorial Hospital
Frederick, MD
02.2015 - 07.2016
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
PSE-Rural Carrier
United States Postal Service, USPS
Dulles, VA
11.2013 - 04.2014
- Inspected mail for proper postage and addressed, sorting into delivery sequence.
- Ensured packages were delivered to the correct address in a timely manner.
- Conducted daily vehicle inspections of assigned vehicle.
- Maintained accurate records of deliveries, pickups and undeliverable mail.
- Provided customer service by answering questions about postal services.
- Operated scanner to track shipments and record delivery information.
Medical Office Secretary
Callwood Medical & Healthcare Services
St. Thomas, VI
12.2012 - 04.2013
- Greeted patients, collected personal information and verified insurance coverage.
- Assisted in scheduling appointments for patients.
- Answered incoming calls and responded to inquiries from patients and staff members.
- Managed patient records by entering data into a computerized system.
- Maintained an organized filing system of patient charts and documents.
- Processed payments from patients using cash registers or computers.
- Monitored medical supply levels and restocked shelves as necessary.
- Reviewed patient bills for accuracy prior to submitting them for payment.
- Ensured all HIPAA regulations were followed when handling confidential patient information.
Medical Secretary
French Quarter Clinic
St. Martin, France
01.2008 - 04.2012
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
Education
GED -
Baltimore City College
Baltimore, MD08-2023
Electrocardiogram (EKG) Training Program - Patient Care Technician
Samuel Morris Career Institute
Newark, NJ09-2016
Phlebotomy Training Program -
Excel Career Training School, Inc
New York, NY07-2016
Nursing Assistant Training Program -
Morning Star Academy, LLC
Gaithersburg, MD10-2014
Secretary Training Certificate -
MCF Consultants
St Martin FR07-2010
Skills
- Trilingual (English, Spanish, French)
- Microsoft Office proficient
- Enthusiastic
- Self-motivated
Communication Skills
I have so much to offer beyond my enthusiasm and dedication. With my skill set, work experience, and proven track record, I will be a valuable person to your organization.
Languages
English
Professional
Spanish
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Social Security Administration, SSA
08.2021 - 02.2022
Patient Care Technician, Emergency Department
John Hopkins Hospital
11.2020 - Current
Patient Care Technician, Emergency Department
Saint Peters University Hospital
09.2019 - 10.2020
Customer Service Representative
Social Security Administration, SSA
10.2018 - 04.2019
Patient Care Technician, Emergency Department
Saint Michaels Hospital
11.2016 - 09.2018
Patient Care Technician, Emergency Department
Meritus Medical Center
02.2016 - 07.2016
Certified Nursing Assistant
Frederick Memorial Hospital
02.2015 - 07.2016
PSE-Rural Carrier
United States Postal Service, USPS
11.2013 - 04.2014
Medical Office Secretary
Callwood Medical & Healthcare Services
12.2012 - 04.2013
Medical Secretary
French Quarter Clinic
01.2008 - 04.2012
GED -
Baltimore City College
Electrocardiogram (EKG) Training Program - Patient Care Technician
Samuel Morris Career Institute
Phlebotomy Training Program -
Excel Career Training School, Inc
Nursing Assistant Training Program -
Morning Star Academy, LLC
Secretary Training Certificate -
MCF Consultants
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