SUJER BAEZ HIDALGO
Bronx
Summary
Dynamic professional with extensive experience in program management and case coordination at the Police Athletic League, Inc. Proven ability to enhance community engagement and implement compliance standards. Skilled in data documentation and effective communication, fostering strong relationships with stakeholders while advocating for client needs and driving program success. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Child Care Assistant | GS-05 Equivalent
Group Family Daycare
Harlem
09.2013 - Current
- Provided developmental support to children ages 0–3, focusing on motor, cognitive, and social-emotional development.
- Implemented age-appropriate instructional activities and developmental plans.
- Maintained compliance with child care safety standards and program policies.
- Built strong relationships with parents through orientations, meetings, and ongoing communication.
- Assisted with event coordination, material preparation, and bilingual translation services.
- Supervised children's playtime to ensure safety and engagement.
- Assisted in planning and implementing daily educational activities for children.
- Fostered positive relationships with children to support emotional growth.
- Documented children's progress and reported observations to lead staff.
- Implemented behavior management techniques to promote positive interactions among children.
- Provided safe, nurturing and stimulating environment for children.
- Responded promptly to incidents or emergencies according to established protocols.
- Read stories and played alphabet games to promote early literacy.
- Organized special events such as birthday parties or holiday celebrations.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Guided children in developing basic literacy and math skills through playful learning activities.
Assistant Program Director | GS-09 Equivalent
Police Athletic League, Inc. (PAL)
Bronx
12.2024 - 05.2025
- Direct and manage daily operations of a school-based after-school youth development program serving diverse populations, ensuring compliance with Department of Education (DOE) and funding agency requirements.
- Implement program policies, procedures, and performance standards in alignment with federal, state, and local regulations.
- Conduct ongoing needs assessments of students, families, and school partners to inform program design, service delivery, and continuous improvement efforts.
- Coordinate services with school administrators, community partners, and external stakeholders through regular meetings and collaborative planning sessions.
- Recruit, interview, hire, train, and supervise part-time staff; conduct performance evaluations and identify professional development needs.
- Develop staff schedules, ensure adequate coverage, and provide direct classroom support when staffing shortages arise.
- Lead staff meetings, trainings, and professional development workshops focused on instructional quality, youth engagement, and compliance.
- Monitor program outcomes and contribute to internal reporting and documentation requirements.
- Developed community outreach initiatives to engage local families in programs.
- Managed schedules and logistics for events and activities across multiple locations.
- Collaborated with law enforcement to ensure safe environments for participants.
- Implemented feedback systems to enhance program quality based on participant input.
- Facilitated workshops on leadership skills for youth participants within the community.
- Prepared reports summarizing project performance data for submission to the Program Director or upper management.
- Provided technical assistance to program staff on a variety of topics related to program operations.
- Collaborated with professionals to establish program curriculum and goals.
- Developed training materials and conducted orientation sessions for new program staff.
- Facilitated collaboration between news and programming departments to accomplish broadcasting objectives.
- Checked programs and schedules for accuracy and issued releases to local media outlets.
- Monitored programming regularly to check relevance, compliance with station guidelines and alignment with FCC regulations.
- Arranged fundraisers to source necessary funds for station operations.
- Created and implemented new programming ideas to keep station relevant and growing.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Organized monthly events such as workshops, seminars, and conferences for program participants.
- Facilitated communication between the Program Director and other departments within the organization.
- Created strategies for improving overall efficiency of the program through better utilization of resources.
- Analyzed data collected from various sources to identify trends and suggest improvements.
- Implemented changes in procedures as requested by the Program Director or other stakeholders.
Case Manager
Lutheran Social Services of New York
New York
06.2024 - 10.2024
- Coordinated client assessments to identify needs and develop service plans.
- Facilitated communication between clients and service providers for effective support.
- Monitored client progress and adjusted care plans based on changing circumstances.
- Educated clients on available resources and community services for better access.
- Maintained accurate case records and documentation in compliance with agency policies.
- Advocated for clients' rights and interests in various settings and situations.
- Collaborated with multidisciplinary teams to address complex client challenges.
- Conducted follow-up meetings to ensure ongoing support and service effectiveness.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided referrals to appropriate health care providers or other community resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Compiled reports on cases and submitted them to supervisors as required.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Conducted home visits to assess the safety of living environments for clients.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Educated clients about mental health conditions, medications and self-care techniques.
Assistant Program Director | GS-09 Equivalent
Community Association of Progressive Dominicans (ACDP)
Bronx
12.2022 - 06.2024
- Assisted in the development and execution of operational workflows and program plans supporting school-based after-school initiatives.
- Supported daily supervision of multiple program sites, functioning as a case manager for program operations, staff performance, and participant engagement.
- Ensured strict compliance with funder requirements, Department of Health (DOH), and Office of Children and Family Services (OCFS) regulations.
- Tracked participant enrollment, attendance, and outcomes using data systems to support evaluation, audits, and performance reporting.
- Coordinated interagency meetings with DOE schools, organizational leadership, and community partners.
- Assisted in budget monitoring, site expenditures, and resource allocation to ensure fiscal responsibility.
- Led professional development sessions and contributed to staff training initiatives.
- Supported outreach efforts and community engagement events, including parent conferences, school-wide events, and civic meetings.
- Managed schedules and logistics for events and activities across multiple locations.
- Collaborated with law enforcement to ensure safe environments for participants.
- Implemented feedback systems to enhance program quality based on participant input.
- Organized fundraising efforts to support program sustainability and growth initiatives.
- Prepared reports summarizing project performance data for submission to the Program Director or upper management.
- Developed evaluation metrics for assessing impact of program activities on target populations.
- Provided technical assistance to program staff on a variety of topics related to program operations.
- Collaborated with professionals to establish program curriculum and goals.
- Assisted Program Director in recruiting, interviewing, and hiring new staff members.
- Oversaw daily operations of the program including scheduling, staffing, and administrative tasks.
- Organized and updated all documents related to project.
- Collaborated with program manager to come up with schedule and budget.
- Assisted with fundraising efforts by identifying potential donors and creating solicitation letters.
- Maintained detailed records of all financial transactions related to the program's budget.
- Conducted meetings with customers and clients to discuss needs and requirements.
- Monitored program budgets to ensure fiscal responsibility and accuracy.
- Managed multiple projects simultaneously while maintaining high quality standards.
- Coordinated with external organizations to facilitate collaborations that would benefit the program.
- Implemented changes in procedures as requested by the Program Director or other stakeholders.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Created and implemented new programming ideas to keep station relevant and growing.
- Organized event coverage to match community expectations and achieve ratings gains.
- Arranged fundraisers to source necessary funds for station operations.
- Produced and edited copy material for broadcasting.
- Monitored programming regularly to check relevance, compliance with station guidelines and alignment with FCC regulations.
- Checked programs and schedules for accuracy and issued releases to local media outlets.
- Incorporated information about coverage goals, available time and viewer demographics to optimize schedule programming.
- Partnered with production team to resolve casting, budget and coverage problems.
- Interviewed persons of interest and special guests for broadcast segments.
- Facilitated collaboration between news and programming departments to accomplish broadcasting objectives.
Program Aide / Group Leader | GS-07 Equivalent
Casita Maria
Bronx
01.2020 - 01.2021
- Facilitated structured educational and recreational activities for youth ages 12–15 in an after-school setting.
- Supported instructional planning and lesson delivery aligned with youth development best practices.
- Assisted supervisors with program monitoring and quality assurance.
- Participated in staff training, professional development, and program improvement initiatives.
- Supported staff in organizing community events and outreach programs.
- Facilitated communication between parents, students, and program coordinators.
- Maintained accurate records of participant attendance and engagement levels.
- Provided guidance and mentorship to younger program participants.
- Collaborated with team members to develop new program initiatives and curricula.
Education
Dual Bachelor of Science (B.S.) and Master of Science (M.S.) - Criminal Justice
John Jay College of Criminal Justice
524 W 59th St, New York, NY 1001905.2023
Skills
- Program & Case Management
- Safety compliance
- Developmental support
- Community engagement
- Early literacy promotion
- Staff training
- Compliance monitoring
- Client advocacy
- Effective communication
- Relationship building
- Data documentation
- Flexibility and adaptability
- CPR training
- CPS guidelines awareness
- Early childhood education
- Crisis intervention
- Time management
- Emergency procedures
- Social services
- Record keeping
- Volunteer coordination
- Behavior management techniques
- Policy Implementation & Compliance
- Staff Supervision & Workforce Development
- Data Collection, Tracking & Reporting
- Interagency & Community Collaboration
- Budget & Resource Management
- Training & Professional Development
- Customer Service & Stakeholder Engagement
- Bilingual Communication (English/Spanish)
- Microsoft Word
- Excel
- PowerPoint
- Google Workspace
- SPSS
- Data Tracking & Reporting Systems
Certification
Advanced Certificate in Criminal Investigation
Veterans Preference
None
Clearance
None
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
References
Available upon request
Leadership Experience
Class of Consciousness Club – John Jay College, Founder / Student Leader, Led student-driven initiatives exploring the relationship between law, society, and community advocacy., Organized outreach efforts, facilitated discussions, and coordinated educational activities focused on civic engagement.
Personal Information
Citizenship: U.S. Citizen
Timeline
Assistant Program Director | GS-09 Equivalent
Police Athletic League, Inc. (PAL)
12.2024 - 05.2025
Case Manager
Lutheran Social Services of New York
06.2024 - 10.2024
Assistant Program Director | GS-09 Equivalent
Community Association of Progressive Dominicans (ACDP)
12.2022 - 06.2024
Program Aide / Group Leader | GS-07 Equivalent
Casita Maria
01.2020 - 01.2021
Child Care Assistant | GS-05 Equivalent
Group Family Daycare
09.2013 - Current
Dual Bachelor of Science (B.S.) and Master of Science (M.S.) - Criminal Justice
John Jay College of Criminal Justice