Sujey Bermudez-Gonzalez

• Managed compliance to keep the organization operating within legal and regulatory guidelines.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Managed a staff of five employees
• Made sure patients' insurances were verified and authorization, if required, was obtained in time for patients to receive care.
• Provided support to physical therapist when required,
• Maintained inventor of needed medical equipment.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Reported to senior management on organizational performance and progress toward goals.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Oversaw office inventory activities by ordering requisitions and stocking and receiving shipments.
• Coordinated special projects and managed schedules.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.

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• Coordinated and scheduled meetings and conference calls to optimize the scheduling of senior staff.
• Created and maintained databases to track and record customer data.
• Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
• Developed strategies to streamline and improve office procedures.
• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Assisted with onboarding new employees, ensuring smooth transitions into their roles within the organization.
• Assisted coworkers and staff members with particular tasks daily.
• Continually sought methods for improving daily operations, client communications, recordkeeping, and data entry for increased efficiency.
• Managed filing system, entered data, and completed other clerical tasks.
• Enhanced customer satisfaction with timely responses to inquiries and proactive problem-solving solutions.
• Scheduled office meetings and client appointments for staff teams.
• Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
• Implemented document management systems, increasing efficiency in file organization and retrieval access times.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Mentored junior administrative staff, providing guidance on best practices and enhancing overall team performance.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.